Assisted Living Facilities

The Waterford on the Bay

4.2/5.00 - based on 68 reviews
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1 stars
3/5.00 Published 7 months ago

"Facility Falls Short"

My husband stayed at the memory care facility for over two years. Unfortunately, his window wasn't sealed properly, and it rained on his rug. They didn't fix it, even though they promised to. On the day he passed away, there was heavy rain. I couldn't be there, so I don't know how bad it affected his room. They also wouldn't give me the letter I needed for health insurance. Instead, they provided a letter from the Medicaid Coordinator. They still haven't refunded the last month's fee as promised. They don't return calls or offer condolences. Overall, I'm disappointed and don't recommend this place. However, the hospice care and aides were good.

3/5.00 Published 1 year ago

"Disappointing Experience at The Waterford Assisted Living Facility"

I didn't like The Waterford much. The care wasn't great. They didn't have many fun things to do. Families can't eat with their loved ones in the dining room. The food they gave my mom in her room didn't look tasty. I moved my mom out after a few weeks. It was cheaper than where she is now, but quality matters.

4/5.00 Published 2 years ago

"“Cozy Assisted Living with Great View”"

We’ve had a good experience here. The staff is friendly and helpful. Housekeeping and trash collection are regular. Communication with family is great. The food challenge is because it’s kosher, but we knew that. Overall, a cozy place with a great view. Would recommend to family and friends.

3/5.00 Published 2 years ago

"Mixed Feelings about Assisted Living Facility"

I think some of the staff were a bit rough with the residents, especially my loved one. The activities for people in the memory care unit seemed different from the rest, and they couldn't join in. I didn't feel like the staff communicated well with families. They started off okay, but it got hard to reach them later. The rooms got renovated, but the bathrooms still need updating. The location is good, though, and it has potential.

4/5.00 Published 2 years ago

"Generally Positive Experience at The Waterford on the Bay"

Overall, our time at The Waterford on the Bay has been mostly good. The staff have been helpful when we have questions or concerns. My loved one receives care for bathing, toileting, and hygiene. We often have to start these care routines ourselves, but the staff are willing to help. They provide kosher food, which my loved one enjoys. Meals are served at specific times each day, which is convenient.

4/5.00 Published 2 years ago

"Happy Employees"

The workers here seem really happy.

4/5.00 Published 3 years ago

"Good value, helpful admission, content loved one; communication challenges acknowledged."

Great value, helpful admission, content loved one; communication challenges noted.

4.5/5.00 Published 4 years ago

"Great care and respect for Mom at Waterford on the Bay"

Our mom lives in the Dementia unit at Waterford on the Bay, and we’re really happy with her care. The staff keeps her clean, dressed well, and comfortable. They even let us pick her favorite foods from the kitchen. If she asks for something else, they make sure she gets it. She loves Italian food, especially their ravioli. The facility takes good care of all the residents and has limited visiting hours due to the new Pandemic Virus. Mom is treated with respect. She can be scared and might act out since she’s hard of hearing, blind, and in a wheelchair. The staff understands her needs, explains what they’re going to do, and why. This helps Mom stay calm and cooperative. We believe we made the right choice for Mom. She has been at Waterford on the Bay for a year now.

1.5/5.00 Published 5 years ago

"Poor treatment, unprofessional staff, disappointing housekeeping, not recommended."

My friend's place, Waterford on the Bay, isn't recommended.

1/5.00 Published 6 years ago

"Small rooms and layout make place feel like nursing home."

We showed up unannounced and the staff still showed us around, which was nice of them. But my 88-year-old buddy and I didn't like the small rooms or how the place was organized. It felt like a fancy nursing home.

3/5.00 Published 6 years ago

"Disappointing Experience at Assisted Living Facility"

We went to the front desk, but they said they didn’t have our tour scheduled. The dining room wasn’t as nice as the Signature room, and it was cleaned every day. There weren’t as many activities, and the library was part of the activity room.

4/5.00 Published 7 years ago

"Cozy Assisted Living with Friendly Staff and Delicious Food"

This place is really clean and bright. It's in a good spot, and the food they serve looks yummy. The people who work here are nice. She is especially kind and genuine. The furniture is a bit old-fashioned, though.

4.5/5.00 Published 7 years ago

"Great choice with attentive staff and clean facility"

We are very happy with our choice of The Waterford for Mom. The staff is caring and attentive, and the administrator answered all our questions. The residents are well taken care of, and the facility is clean and organized. The nurse is very knowledgeable, and Mom enjoys the food. The location is excellent, and we’re excited for warm weather to take walks outside.

4/5.00 Published 7 years ago

"Well-maintained with great amenities, not right fit for loved one."

I thought this place was well-maintained with great amenities. They offered various packages and apartment options. Ultimately, not the right fit for my loved one.

4/5.00 Published 7 years ago

"They're taking good care of him!"

My husband receives great care at The Waterford on the Bay. They meet his needs, which was our main focus during the tour.

4/5.00 Published 7 years ago

"Thumbs up!"

I really like The Waterford. They're doing a great job taking care of my husband, and the community is nice. He's been there for over a month and has adjusted well. Overall, it's been a good experience.

3.5/5.00 Published 7 years ago

"Friendly staff, needs better food"

The staff is very friendly and likable. The food needs serious improvements.

4/5.00 Published 8 years ago

"Many Amenities and Activities Offered Here"

I really enjoyed this community because of all the fun activities they offered. The tour guide mentioned yoga, cooking, and trivia classes. Plus, the place had a great atmosphere.

4.5/5.00 Published 8 years ago

"A Wonderful Choice for Our Loved One at The Waterford"

We are really happy with choosing The Waterford on the Bay for my mom. The place is clean, bright, and airy, and the staff is friendly. They encourage residents to join in activities and be as independent as their health allows. The management is very helpful and quick to fix any problems. Overall, I recommend The Waterford without any doubt.

4.5/5.00 Published 8 years ago

"The Perfect Place for Mom's New Home"

Moving to The Waterford has been a bit of a change for my mom, but I’m sure it's the best place for her. The staff is very friendly and helpful. Everyone, from the admin to the caregivers, has been great! You can tell they really care about the residents, which makes it a fantastic place. Mom loves the dining experience and really enjoys the food. I’m very happy with the decision to choose The Waterford for Mom and would definitely recommend it.

2/5.00 Published 8 years ago

"Underwhelming Tour at The Waterford, Lacking a Homey Feel"

When we visited The Waterford as a potential care spot for our family member, it didn't wow us. The rooms felt too tiny for the amount they were asking, and the whole place didn't give a warm, inviting vibe. The folks living there didn't seem to be in good spirits, and we weren't pleased that there wasn't any safe, outdoor space.

3.5/5.00 Published 9 years ago

"Great Care and Friendly Staff at Assisted Living Facility"

Overall, she is doing well and getting really good care. The staff seem pretty friendly and respond quickly to any issues we mention. The toilets were a bit low, so we had to get a riser because we thought they would be taller. Sharing a room can be tough to get used to. The place is very nice and close by. It doesn’t have that nursing home smell, the furniture is more modern, and it’s bright inside. The prices are about the same as other places.

3/5.00 Published 9 years ago

"Assisted Living: Food and Care Concerns"

My mom isn't happy. Food's bad. I got sick. Veggies mushy, chicken hard. Had to bring take-out. Full-time care? Doesn't seem like it. Mom not showered in a week. Always asking for tips.

4/5.00 Published 9 years ago

"Not bad so far"

My aunt's been there for a little while, and things are going well for our family!

3/5.00 Published 9 years ago

"Lacking Atmosphere, Monotonous Movies, Improvable Food: 3-Star Review"

The dining room on the 5th floor feels cramped and dull. Same movies every day, like Tom Jones. My mom needs more engaging activities. Food could use improvement.

4.5/5.00 Published 9 years ago

"Clean, Friendly, and Fun"

I really like this place! The staff is super friendly, and the facility is always clean. The food is good, and they have fun activities like bingo and exercise classes. It's also close to my family, which is great. They listen to our concerns and communicate well. Overall, a great place to live!

4/5.00 Published 10 years ago

"Convenient but distant, clean and friendly assisted living community."

The assisted living place was nice. We didn't worry about cleanliness or staff friendliness. We couldn't stay long, though. It was too far from home.

4.5/5.00 Published 10 years ago

"Great staff, clean space, beautiful views – No regrets"

My parents moved from another assisted living place recently. The staff worked really hard to make sure the move went smoothly. They did a great job with their care and their living space, and my parents are happy. The nursing staff is caring, available, and always ready to listen. I'm especially happy with the personal care they get every day to stay clean and comfortable. Even though the facility is far from my home, it has a nice environment with great water views. I have no regrets.

4/5.00 Published 10 years ago

"Comfortable new home with attentive staff; location is a drawback"

Our mother moved into the assisted living facility last spring, after seniors were unexpectedly relocated from Prospect Park Residence. The admissions director was incredibly helpful during this transition. She ensured everything went smoothly. Now, my mom and her attendants find her room and the surroundings very comfortable. Even though the location is far from our family, the scenic bay view and sunny room make visiting worthwhile. We feel confident that our mom is safe and well cared for, thanks to her personal attendants and the attentive staff at Waterford.

4/5.00 Published 10 years ago

"Promising facility with varied services, but adjustment challenges for loved one."

My loved one hasn't been here long, so I don't know much yet, but it seems like they're doing a good job overall and offer a lot for residents. Unfortunately, my loved one just couldn't get used to this new place. He didn't want any of the help they offered him and thought all the other residents were too old.

4/5.00 Published 10 years ago

"Generally Positive Experience at The Waterford Assisted Living"

Overall, things have been really good at The Waterford. It's a nice, clean place, and the staff who take care of us are all really nice and helpful. One thing I think they could do better is to have just one person families can always talk to. It feels like every time I have a problem or need something, I have to talk to three different people lots of times before I can get help. But overall, we like the care here, and we would tell other people to think about it as a choice.

3/5.00 Published 10 years ago

"“Positive Experience at Assisted Living”"

I liked the place. He adapted well. They acted fast when he needed the hospital. The floor manager was good.

4/5.00 Published 11 years ago

"He’s younger than most, but it’s a good place"

The Waterford is really nice. My brother-in-law is younger than most people there—he’s only 65. I wish they had a place for people in the middle age range, but unfortunately, there isn’t one. Overall, it’s a good place. It’s clean, they offer a lot of activities, although he doesn’t participate because they’re geared toward older folks. He has dementia and diabetes, but they don’t keep me informed about his health. I’m not sure how assisted living places are supposed to handle that, but that’s my only concern. The cost of vitamins they provide is quite high; I’ve suggested buying them myself, but it doesn’t seem to make a difference. They’re currently changing their staff for some reason. On the bright side, the location is beautiful, and it’s conveniently close to me. The water view was what convinced him to choose this place.

3/5.00 Published 11 years ago

"Limited Activities and Unhappiness in Assisted Living Facility"

My sister hasn't been doing well since she moved there. She has a serious illness, but there isn't much to keep her occupied. She spends all day walking around the halls. She's even stopped eating, although I don't think it's because of the food; the staff are nice to her. The only common area is a big dining room where residents just sit quietly, and it smells because many wear diapers. I'm not blaming anyone, but I don't think the facility offers enough. I'm unhappy, and even though my sister doesn't say much, she's not happy either.

2/5.00 Published 11 years ago

"Gave off traditional nursing home vibes"

Seemed similar to a traditional nursing home

3/5.00 Published 11 years ago

"Nice Assisted Living: $3200/Month for Semi-Private Room"

A semi-private room costs $3,200 a month. This price might cover some of the care services. The place is really nice.

4/5.00 Published 11 years ago

"Great care, Dad prefers home."

The care was great, and Dad felt well-treated, but he prefers home.

4/5.00 Published 11 years ago

"Impressive tour of assisted living; Dad approved of what he saw."

My dad and I visited the assisted living facility yesterday for a tour. He really liked everything he saw there.

The Waterford on the Bay

Address
2900 Bragg Street
Brooklyn, NY - 11235

Website

Email

Telephone
(718) 891-8400

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