Brookdale Bowling Green
Rita S
BRC
"Shocking Negligence at Assisted Living Facility"
I had to take up the responsibility of cleaning the bathrooms, including the toilets, and the room because the staff didn't fulfill their duties. The garbage bin was always overflowing because they didn't empty it, and they didn't vacuum during my loved one's entire stay. I had to dust and maintain the room's cleanliness because they didn't. When it came to medication, my loved one mentioned his legs hurt and were swollen during lunch. Regrettably, the staff was not administering the medicine as outlined in his list. The director disregarded the list and failed to administer the needed medicines to him. Honestly, the experience was terribly awful that I had to take him out earlier. Other families at the facility had similar complaints. The food service was notably poor and garnered numerous grievances. At the beginning of our stay, the only staff my loved one could converse with were the aides, who initially did a good job. Unfortunately, by the time we left, they were down to a single medical aide. The head nurse exhibited unprofessional behavior and didn't seem to care about the patients. It was an extremely upsetting situation considering their neglectful conduct and lack of guidance. Because of our dreadful experience, I wouldn’t recommend this place for anyone or their loved ones. This place is not recommended at all due to such terrible service.
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Sarah S
"Shocking Neglect and Disrespect at Assisted Living Facility"
Do not send your loved ones to this awful facility. They've clearly forgotten the concept of assisted living and the quality of care here is abysmal. The staff, who we trust to provide support for our family members, are actually pretty awful. They mock and ridicule the very people who are paying thousands of dollars a month to be under their care. Can you imagine? These folks are paying a fortune, seeking help and respect, only to be made fun of. To make matters worse, it feels as if they'd prefer the residents to simply waste away rather than provide any assistance. Patients are often left alone in their rooms, and it appears they make little to no effort to ensure they're fed properly. These disturbing facts came to light when I discovered that the police had to be called due to the administration refusing to relocate a person in desperate need for help. Essentially, they were forced to provide this individual the necessary care - a service, mind you, that they're meant to, and being paid to, perform. This place has one job - to help and care for its residents. Not to stand by and watch them deteriorate.
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Stan
"Mixed Feelings on Assisted Living Stay"
During our short time at the assisted living place, things weren’t great. It might’ve been just how things were for my family member. Perhaps she needed more help than what this kind of place offers. It seems like it wasn’t the right fit for her, but that doesn’t mean it’s a bad place for everyone. We had to rush her to the hospital because she got really thirsty and dehydrated. We were worried because she couldn’t remember to drink water on her own. The people working there were super friendly, and the place was spotless. However, we felt like she was left out a lot. There could’ve been fun stuff to do, but we didn’t hear about any.
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Anonymous
"Bright and welcoming, but could use more light in living area"
This place is really clean and modern, and the people who work here are nice. The one bedroom they showed me only had one window, and it was in the bedroom, so the rest of the place was a little dark.
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