Brookdale Mount Vernon
Anonymous
"Amazing Staff and Care at Brookdale Mount Vernon"
The staff at Brookdale Mount Vernon is very friendly. They welcomed my dad warmly, unlike his previous facility. He receives excellent care, and the residences are kept very clean. Even when I was late moving him in, the night staff had everything set up. While I can't comment on the vegetarian meals for just a few residents, my dad gets enough to eat. Visitors have noticed significant improvements in his health, which speaks volumes about the care here.
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Anonymous
"Poor Care and Communication at Assisted Living Facility"
I wouldn't suggest this place to anyone for their family members. When my relative was there, they didn't get proper care. In the short while they stayed, they had several falls. They were also in pain because they had sores on their body due to insufficient care. The staff did a poor job communicating with us. They listened to our worries and questions, but they didn't actually do anything to solve the problems we pointed out.
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John D
"A Caring Community for Loved Ones"
I'd recommend this place for your loved ones. At first, there were some challenges getting my family member settled in. The staff had some issues with medication management initially, but things have improved since then. The director was friendly on day one, and the room was nice. They quickly helped us move our loved one's belongings. The community recognized my loved one's need for extra care. They've been great with medication, dressing, and bathing assistance.
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Anonymous
"Good care, close to home, great communication, well-trained staff."
Brookdale has been a good place for my mom. She’s receiving good care, and the staff seems to enjoy their jobs and put in effort. I really appreciate how close it is to my home and how clean it is. They could improve their staffing a bit, but I understand the challenges nowadays. Communication is very good—I'm always informed about any updates. It’s a great place for those who need care, surrounded by others in similar conditions. The staff keeps a close eye on the residents and are experienced in caring for those with Alzheimer’s or dementia. They definitely know how to care for them better than a nursing home would.
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Barb Adkins
"Medication Theft at Facility; Can't Recommend"
I had to take my mom out after only 2 months because her pain pills were stolen. There's an investigation happening right now. I wouldn't suggest this place to anyone.
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