Assisted Living Facilities

Brookdale Westerville

3.9/5.00 - based on 53 reviews

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Anonymous

1/5.00 Published 1 year ago

"Unhappy with Brookdale Westerville's Memory Care Services"

I wouldn't tell anyone to choose Brookdale Westerville for Memory Care services. They just weren't ready to manage my mother-in-law's condition when she got there. They didn't even show her how to use the emergency pull cord, and that led to her falling when she tried to get out of the bed on her own. The folks working there often didn't carry or even turn on the device that buzzes when someone pulls the pull cord. We even had to let go of the hospice that Brookdale suggested because they just didn't know what they were doing. I'll say it again, I wouldn't give Brookdale Westerville my approval.

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Anonoymous

1/5.00 Published 1 year ago

"Poor Conditions and Management at Assisted Living Facility"

This place is messy, gloomy, outdated, and definitely needs improvements. There's not enough staff around. Workers can't finish their tasks because they run out of time. The good ones don't stick around for long. People living here who are mentally sharp don't like the boss. He's always gone or just playing his guitar. Nobody listens to complaints. Most people living here don't like the food. They don't pay attention to what we need to eat. Rooms stay dirty because there's not enough workers. It takes ages for anything to get fixed. Some mailboxes aren't locked. There's stealing happening. They don't even stick to their own agreements. Talking to the big office doesn't do anything. Nothing gets better. They're just fine with making us pay more. The last time, they added more than 18%.

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Dianna

4/5.00 Published 2 years ago

"Limited Resources"

This place was old and not well-maintained. It wasn't clean. The staff member who helped us was nice, but the resources were limited.

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anonymous

4/5.00 Published 2 years ago

": Assisted living with ups and downs."

The food is really good. But the billing has been a mess, and maintenance isn’t prompt. Staff communication with families is decent.

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anonymous

4/5.00 Published 2 years ago

"Friendly Virtual Tour at Brookdale Westerville"

We had a great virtual tour at Brookdale Westerville. They showed us an available room and even the exterior with a patio. The staff was friendly. The facility seemed a bit smaller, but we wanted more residents for our loved one to interact with.

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anonymous

3/5.00 Published 3 years ago

"Aged facility requiring extensive repairs, dark and dreary."

Brookdale Westerville seemed old, small, and needed many repairs.

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anonymous

1/5.00 Published 3 years ago

"Brookdale Visit: Dirty Building, Wrong Music, Lack of Privacy"

My visit to Brookdale wasn't great at all. The place was messy, gloomy, and old. I wouldn't ever consider keeping my mom there. When we checked out the area for folks with memory issues, they had inappropriate music playing. Plus, they didn't provide an office for us to discuss things privately. We had to talk in a big room with no privacy. There was also a band playing, which made it hard to hear anything. We left without understanding half of what they said.

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Joseph

3.5/5.00 Published 4 years ago

"Finding the Right Assisted Living Fit"

I suggest checking out several places. It took me six months to find the right fit for my mom. The rooms are spacious, and my mom has her own single room. The food is decent.

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Karen

4/5.00 Published 4 years ago

"Billing Issue Resolved After Stroke - Brookdale Review"

We signed the contract, but two days later my friend had a stroke and needed hospice care. I called Brookdale to inform them she wouldn't be moving in. They wanted to charge me from the day I signed until her passing, plus seven extra days. She never moved in. I think paying for the days they held the room makes sense, but not the extra days. After contacting their national office, we finally got it sorted out. Overall, it was a terrible experience.

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Anonymous

4/5.00 Published 4 years ago

"Brookdale: Quick Help and Satisfaction"

My husband got worse suddenly, and we had to admit him quickly. Brookdale has been super helpful, and I'm pleased so far.

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Anonymous

3/5.00 Published 5 years ago

"Friendly Staff, Needs Facility Updates"

I enjoyed the cozy, small community and the staff were super nice and always ready to help. Katie was awesome during the tour and explained all about the prices and what they offer really well. The only bummer is that the carpets are pretty old and there’s some funky smells around. I’m crossing my fingers that the company that runs Brookdale will fix up the place but won’t make it more expensive to stay there.

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Anonymous

3/5.00 Published 5 years ago

"Friendly Staff, Good Price, Considering for Dad"

The place feels like a nursing home. It’s safe because all the areas are locked, so people can spend a lot of time together but still have their own rooms for sleeping. The workers are super nice. One person there was really great, but I can’t say their name. The cost is pretty affordable. We’re thinking about it as an option. It all depends on if my dad wants to spend more money or save some.

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Anonymous

4/5.00 Published 7 years ago

"Caring and Secure Assisted Living with Varied Activities and Good Food"

My mom seems happy at Brookdale Westerville. The staff tries their best to take care of her needs. Some of them don't speak English well, but I talk directly with the boss who helps with any concerns about my mom. The food is really good and they give her balanced meals with lots of choices. Mom likes the food a lot and they always make sure she eats enough. They also encourage her to join in activities and even come get her personally to invite her. They take her to her quilting club too, so she can keep quilting. We picked Brookdale Westerville because it's safe and she can stay in the regular units longer before moving to memory care, which is in the same place. I would tell others to think about this place.

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