Brooks House Assisted Living

"Lackluster Care and Misrepresentations at Assisted Living Facility"

There's a lot wrong in this place. They don't properly care for our family members. Be careful because they tell you everything you want to hear and more, but the reality is different. If you visit often, especially on weekends, you'll see for yourself. They're always understaffed. Your family member won't get quality care. Showers are skipped on designated days. They say they'll get to them in a few days. The food is terrible and not healthy. This isn't the way they advertise it. They say daily housekeeping is included, but it never happens because they don't have housekeeping staff every day. There are barely any activities. Residents just sit there or watch TV. I've seen residents crying on the floor and caregivers pretending not to see. The management is awful. There's no director. Make sure you do your homework and don't just believe what the representative tells you, see for yourself.

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