Cypress Pointe Health Campus
Vanessa
" "Poor dementia care and service at Cypress Pointe""
Cypress Pointe isn't equipped to properly care for people with dementia, despite what they claim. I informed the person in charge of dementia care that my family member was previously very active before being diagnosed. That head of care left just three weeks after my relative moved in, and no one replaced them throughout their stay. The assistants were the highlight of the place. The nurses, on the other hand, appeared either too busy or just uninterested in the residents. They didn't have the courtesy or patience to interact with the residents. My family member's room was always in disarray. The vacuum was used sporadically, and they consistently neglected to put clean laundry away. I had initially anticipated a great experience for my family member at this facility, but it ended up being quite the opposite. The facility abruptly decided to discharge my relative, giving us only 30 days' notice. I'm deeply disheartened by the entire experience.
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Anonymous
"Adequate care, needs improvement in cleanliness and staffing."
Adequate care, understaffed but friendly; room for improvement in cleanliness.
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Annie A.
"Family Experience at Cypress Pointe Assisted Living: Mostly Positive"
As a family member, I've been to several nursing homes. Cypress Pointe was mostly good, though with some concerns. Most of the staff are friendly and helpful, but there's often not enough help available. I worry about patients who don't have someone to advocate for them. Regular bathing and clean sheets seem to be issues, likely due to staff shortages. While daily care might not happen unless there's a mess, a sponge bath and fresh clothes every other day seem reasonable. The food is decent, and the kitchen tries to accommodate patient requests. The therapy department is excellent, always ready to answer questions and give advice. Housekeeping keeps rooms and bathrooms clean. I never met the facility director; although I saw him, he didn't introduce himself. Other staff in authority were friendly and helpful.
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