Gates Mills Club
Sue Smith
"Headline: Poor Service and Ignorance Soured Assisted Living Experience"
My mom moved into this place a few years back and sadly, I now think I was fooled by some fake smiles and total lies about how well they'd look after her while I was at work. The folks running this place have changed a lot, and maybe it was a tiny bit better 3 years ago. All but two of the nurses and a few aides are the only ones I'd trust around my mom. There's a lot of miscommunication going on and it's caused my mom some real problems. The people in charge here are awful, they don't take feedback well, and they couldn't even manage to keep the elders safe from sickness. To them, your parent is just another number. Make sure you look into this place properly. The food is not good for older people, it's always cold, and sometimes it's delivered to those who can't get to the dining room at odd times. Nobody follows instructions here, and there's a clear lack of communication from the top.
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anonymous
"Great Activities and Supportive Staff"
I would recommend this community. They have activities like cooking, crafts, trips out, and more to keep the residents active and busy. The staff have been very supportive and responsive to my loved one's needs.
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Anonymous
"Care services need improvement"
My loved one likes living at Gates Mills Club. Sometimes she complains about not getting the care services she pays for, and these complaints aren't always handled right by the community.
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Anonymous
"Convenient location, quiet atmosphere, good apartments, and reasonable costs."
Positives: It's very quiet, which is great considering where it's located. The apartments are really nice. They put in a lot of effort with their programs. Being close to the freeway, hospital, restaurants, and shopping is hard to beat. The costs are fair. Negatives: They only serve 2 meals on 6 days, and on Sundays, it's just brunch. We can manage with that.
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Frank
"Facility Fails to Deliver Promised Care and Keeps Deposit"
They said they would provide assisted living care, but after many months, they didn't follow through on their commitment. To add insult to injury, they still kept my uncle's $1500 deposit.
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Anonymous
"Positive Experience at Assisted Living Tour"
The tour was good. Everyone was friendly and helpful. The place was clean, and the apartments looked nice. I liked that it felt more like apartments than just assisted living. It was one of the first places I visited, so I don't have much to compare it with yet.
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Anonymous
"Nice Tour with Amenities, But Pricey"
The staff gave me a nice tour, showing me around and helping me set up an assessment for my dad. The place has lots of amenities, but it was too expensive for my dad’s budget. Still, I recommend taking a tour.”
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Anonymous
"Mixed Feelings About Facility Location and Setting"
Paula gave us a good tour and answered all our questions. We liked the facility and thought the costs were fair. However, we're less enthusiastic about the location and surroundings. My wife and I prefer places closer to South Euclid with a more neighborhood-like atmosphere. We're considering other options but haven't ruled out this facility.
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Anonymous
"Friendly staff and pleasant interior overshadow dated exterior."
The staff is really friendly and everyone is nice. The facility itself is pleasant, though the outside could use some updating—it looks a bit old-fashioned. Inside, it's much nicer than it appears from the outside.
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Anonymous
"Good care, friendly staff, clean place, and fair pricing"
They do a good job here. Everyone works hard, from the younger staff to the more experienced ones. The place is clean, and the staff are friendly. There are some things that could be improved, but that’s just part of being human. I like the location and the price.
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