Otterbein Portage Valley
Anonymous
"Mixed Experience at Assisted Living Facility"
The rooms are quite big. Outside, there's a nice courtyard with paths and places to sit. The food is okay but gets boring because it's the same a lot. Sometimes, they don't have enough people working, and the rooms aren't always clean. They don't always tell you what's going on or do what they say they will with helping you or giving you medicine. They don't watch people who wander around much because there aren't enough staff, and sometimes the alarm doesn't work right. They ask for more money for things like diapers, bandages, cleaning clothes, and soap, even though other places include that.
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anonymous
"“Friendly Staff and Great Experience!”"
The staff at Otterbein Pemberville were super friendly, and our family had a great experience. We’d definitely recommend this community to other families.
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Beverly C
"Poor Care and Staffing at Assisted Living Facility"
My mom was admitted for rehab. She came in walking, but prone to falls, and left unable to walk in a wheelchair. They only gave her two showers during her stay, and they were late at night on the eighth and fifteenth days. Her physical therapy schedule was all over the place and they didn't follow the doctor's instructions. Because of the long wait times when she needed to use the restroom, she now has to wear adult diapers. The staff shortage can't justify the poor care she got.
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