Otterbein Retirement Living Community
Diana
"Looks Nice, Care Quality Not Up to Par"
My mom has dementia and stays at Otterbein Lebanon Assisted Living. The place looks great, but it doesn’t feel like they care enough. Her room is often messy, with laundry piling up, bedsheets not changed for ages, and old food trays and garbage just sitting there. When we try to get help, we usually see the staff just hanging out on their phones, not doing much. They’re supposed to call us when the doctor visits or gives her new meds, but they never do. We only find out by chance. Sure, the main areas are pretty, but the rooms where people live? They need more attention.
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Kim
"Friendly, helpful staff; enjoyable experience at Oakley Place."
Oakley Place has friendly, helpful staff; enjoyable experience overall.
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anonymous
"Varied activities, community feel, nice rooms."
Liked varied activities and services, close-knit community, nice rooms.
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Anonymous
"Varied activities, community feel, nice rooms."
Liked varied activities and services, close-knit community, nice rooms.
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Anonymous
"Extremely Disappointed in Poor Care at Assisted Living Facility"
My mom stayed in the nursing section for one month. The help was not sufficient. I wasn't happy at all with the care she received. For a place that is meant to care for retirees, the nursing was terrible. I decided to bring her home - I prefer to spend my money on quality care instead of wasting money on awful care.
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Anonymous
"Initial Challenges Overcome, Assisted Living Comfortably Settled Into"
Our move-in had some issues. Our storage had bins we didn't know who owned. But we moved them to another spot to use ours. The guest room we stayed in smelled strongly like "dog". Previous guests had a pet there and it wasn't cleaned well. It took a long time to get help with: 1. More shelves for storage, 2. Light bulbs that were out. Now, after almost three months, things are better and all our problems are fixed.
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Anonymous
"Mixed Feelings About Ohio Assisted Living"
The assisted living facility is beautiful, and the location is nice if you want to stay in Ohio. However, we won’t be staying due to the weather.
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Anonymous
"Assisted Living Facility Review"
We went to check out this place, but no one was there. We drove around and thought the outside looked nice. But we didn't learn much more. Inside the nursing/assisted living area, it smelled bad. Some staff were friendly, but there weren't many residents.
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Anonymous
"Inappropriate Behavior and Lack of Aids at Newcomers Hall"
There's an assistant on the nighttime shift at Newcomers Hall who's quite robust, I believe her name is. She communicates with the residents in a very inappropriate manner. I witnessed this firsthand last Friday night, on April 7, 2017. She was yelling at one of the residents, which was just dreadful. Despite multiple complaints about her, the management doesn't seem to concern. Also, many times, my mother-in-law was left without any help. It would be best to consider other options for your family.
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Anonymous
"Patio Homes with Cleaning Service, but Unreliable Golf Carts"
They have these little houses with a patio, and someone comes to clean them. No issues there. People seem really content living here. Everything was going well until last week when they got a golf cart to get around. Everyone with a patio home gets one. But the problem is, it didn't want to stop when they were riding it. Apart from that, no other problems.
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Anonymous
"Bed Bugs and Bad Hygiene in Assisted Living Facilities"
BED BUGS! Indeed, the employees admitted the bugs were in our room, but didn't get around to dealing with it for a whopping three days... They're also fine with just giving you sponge baths for weeks on end. It's clear cleaning is not high on their list of concerns at this place.
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Anonymous
"Review of Otterbein Retirement Living Community Alzheimer's / Memory Care in Lebanon, OH"
I thought the Otterbein tour was really impressive. I have a bunch of details to share with my parents about this community.
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G M
"Nice Place, Good Follow-Up"
This community looked really nice. It was clean, attractive, and the staff were friendly. A friend recommended it to us. Unfortunately, it was too far away for us to choose. Even though we didn't pick this place, they've been friendly and great with follow-up, holiday cards, and staying in touch.
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Kurt
"Great Staff and Convenient Location"
Otterbein is a really nice place and the staff is great. The staff has been amazing. We chose Otterbein because it's close to our family, which was really important. The quality and amenities are very good. We're happy with them and would recommend them to anyone.
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Customer
"Warm and Welcoming Assisted Living: Kind Staff, High Consideration"
Our visit was great! Everyone there is super nice and makes you feel really welcomed. They give off such a warm vibe, and they take great care of you. Great place!
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