Our Family Home at Miami Hills

"Appalling Conditions and Inadequate Care at Assisted Living Facility"

Under no circumstances should you entrust your family member to this residential facility. It's best to keep away from it! They will make promises to your face, but their real actions happen when no relatives are around. After staying there, my husband suffered from a severe bed sore. The wound specialist had to conduct a blood test to conclude that he was suffering from malnutrition. The meals offered there are far from satisfactory, and regularly, only water is offered to drink. They assert that they provide snacks two times a day and keep their residents hydrated. Yet, my husband had to be hospitalized due to dehydration, and we rarely observed any snacks being distributed. The staff members are constantly on their phones, and we noticed a consistent change in employees. Activities, although endorsed, are practically nonexistent. Even though they publicise having a "nurse concierge," we never saw a nurse who could provide medical care. They were always insistent about moving my husband into hospice care, despite our doctor's advice that he wasn't ready. We suspect this was a move to lessen their workload. I once saw dinner being prepared in the sink, where dirty dishes were still unwashed. Another resident informed me about the mistreatment of my husband, but the staff dismissed his claims, wrongly stating that he was confused. I chose to believe him, as he was in full control of his faculties and had high-tech items like a computer and used DoorDash.

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