Rutherford House
K R
"Poor Communication and Care at Assisted Living Facility"
The communication at this assisted living center was awful - there weren't any phones in the residents' rooms! When we arrived to visit our family member, the staff didn’t even recognize us or know where to locate our relative. They eventually let us in and that's when we discovered that our loved one was quarantined due to flu. It would've been nice if they had informed us about this or put up a sign on the door. Moreover, since our loved one was quarantined, there was no designated place to put food trays in their room. Furthermore, they weren't willing to treat an infection my relative had and suggested we take them to the hospital instead. On the brighter side, the place is visually appealing and doesn't have a bad odor. But what really bothered me was when the staff member who admitted my relative, tried to use their personal cell phone to make us speak to our loved ones.
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Anonymous
"Friendly Tour, Well-Maintained Community"
I was happy with this place when we visited. The person who showed us around was nice. The community looked clean and well-kept. My loved one felt another place would be a better fit.
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Anonymous
"Family Tour: Pleasant Staff, Nice Community, Not Ideal Fit"
The tour here was good, staff answered questions, community nice, not right for dad.
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Anonymous
"Unprofessional staff and bad vibe at assisted living facility"
This place was a definite NO! I went for a tour and the staff didn't show up for our meeting. The place gave me a bad vibe to begin with, then they didn't even check in with us to ask if we wanted to reschedule. It was unprofessional.
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Anonymous
"Happy and Safe Community for Mom"
Everything is going pretty well for my mom here. She's happy, and I'm pleased with what they've done for us. She's getting good care, and I know she's safe and in good hands. It's been a good experience for us at this community.
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