Southwest Commons
anonymous
"Virtual Tour Imparts Valuable Info"
We took a virtual tour of this community, and it provided valuable information.
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Anonymous
"Disappointed with unresponsive and careless facility staff."
At the start, we were satisfied with my dad's care at this assisted living facility. The employees appeared really friendly and it looked like my parents were settling in well. Initially, their occasional concerns had me a bit worried about the level of care. However, it all became clear during one unauthorised visit I made during the lockdown. The staff's negligence was shocking. They'd gotten a new chair for my parents’ small apartment, but the old one was left, untouched, in the middle of their room for over 21 days! When I requested to talk to the manager [name ], they sadly offered no solutions. After that, we had to start looking for a better facility.
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Anonymous
"Beware: Assisted Living Facility Over-Medicates and Neglects Care"
When we first moved our mom into this assisted living facility, we thought it was a great place for her. However, there started to be a lot of staff changes and issues with how they took care of the people living there. We were stunned when we found out they were giving mom loads of anxiety meds three times a day. It made her constantly tired, and we think they did that just so they wouldn't have to take care of her as much. We never told them they could give her these meds. The facility's doctor decided that she needed them. It broke our hearts to see mom like this because we love her so much. Then she passed away a year later. They only told us about it when it was time to move her into a hospice. You all, be very careful and watch out for places like this.
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Anonymous
"Great care and visits"
It was a good experience. I felt like my loved one was well taken care of. The options for us as a family to come and visit were excellent. And she told me the food was really good too.
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