St. Mary of the Woods
Anonymous
"Unreliable Care at Assisted Living Facility, Not Recommended"
My mother-in-law was put into this place, but she fell twice less than a week and a half. They didn't clean her as much as they said they would and didn't give her meals properly or on time. One fall made her go to the ER because her head got bruised. She is getting better from two huge strokes and they said they would connect a bed alarm but didn't. We took her out of there right away. My advice? Don't believe this place will take good care of your family member.
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Anonymous
"Be Aware: Unfriendly Staff and Misinformation At This Facility"
The staff at this assisted living facility are really not friendly, especially the healthcare workers. They seem more interested in complaining about the people living there than actually helping them. The only staff we liked were the ones handling the food. If you only need a place to stay with cleaning and meals you might be okay here. But, if you need personal care and support, you should think twice. We've had bad experiences, like being ignored when we pressed the call button and hearing the staff complain about residents right by the elevator where everyone could hear. The marketing team will say anything to get you to move in, but a lot of it isn't true and it can cause big problems. We really didn't like this place. Be careful if you're thinking about it.
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Michelle
"Disappointing Experience at Assisted Living Facility"
This place used to be good, but now it's bad. The care is terrible. Your family member will be ignored, left alone to fall, and have to wait a long time for help. The staff are often on their phones and put their feet on tables. We didn't get our papers until we'd been there for 2 months, and they weren't even signed when we left. Some staff are nice, but they keep changing who looks after the patients. Most of the staff are not good at all. I wouldn't suggest putting your loved one here.
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Diana
"Awful Care at Assisted Living Causes Health Decline"
My mom stayed here after she fell and needed expert care. The treatment she got was really bad. Her health, both body and mind, went downhill while she was there. The nurses mostly hang out at their desks or in a private room away from the patients. They seem annoyed when you ask them anything. The nurse helpers are not enough and seem very busy; some of them don't even look like they know what to do. Almost no patient was brought to the meal room; instead, they were given their food in their rooms. My mom couldn't walk and her arm was broken but her food was often left far from her. The helpers rarely came to help. She lost more than 10 pounds in just two months and started to lose control over her bladder. Her thinking skills also declined fast and there were times I thought she was not going to make it. After two months, I moved her to a different place nearby where she is improving and gaining weight again. I didn't realize how bad things were until we got out of there.
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Martha
"Mixed Review for St. Mary Of the Woods"
I picked St. Mary Of the Woods because they had a great special going on. Plus, it’s pet friendly and conveniently located near everything. My apartment is a good size, similar to my old house. However, they need more activities. Depending on your needs, I’d recommend it.
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Anonymous
"Headline"
This place has great amenities, but it lacks the staff support needed for residents with memory issues.
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William Armstrong
"Finding Family and Comfort at St. Mary of the Woods"
I never wanted to live in a facility with strangers. I wanted to keep my independence and privacy, and stay at home with my wife. We had never owned a house before I retired. I was a minister, and we lived in houses provided by the churches. My wife was thrilled when we finally bought our own home. She loved it and enjoyed it every day. It had a patio where I could read and watch the hummingbirds. We were close to Lake Erie, the library, and our favorite ice cream parlor. We were happy. But life changed when my wife fell while walking and needed several surgeries and treatments. Eventually, she developed dementia and passed away in my arms after 61 years of marriage. I was grieving and not well, and didn’t want my family to take care of me like they did with my wife. I considered assisted living but thought it was too expensive. My children helped me realize it could be affordable because I wouldn’t need to pay for home health care, a mortgage, insurance, or other home expenses. Plus, I wouldn’t have to cook, clean, or manage trash. I would have my own apartment with my furniture, music, and books. We visited several assisted living places, but none felt right. One was affordable but had no privacy, another was too impersonal, and another was noisy. Then we found St. Mary of the Woods in Avon, Ohio. It felt right. The friendly administrator and helpful staff made a good impression. The apartments were comfortable, and the activities were appealing to me, like musical performances and worship services. St. Mary is a beautiful, well-maintained place with kind and caring people. From day one, the staff knew my name, so I made an effort to learn theirs and meet other residents. I’ve met fascinating people here, including a former sailor with American flag decorations on his wheelchair and a woman who walks every day and has a pedometer. I also interact with their families, like a former helicopter pilot who visits his mother regularly. I’ve learned about different backgrounds and languages from residents, which I wouldn’t have known if I were still at home. The staff here have become friends. They include a server who introduced her fiancé to us, a housekeeper who sings to me, and aides who help me with showers and are friendly. Sometimes they seem intrusive, but I appreciate their care, especially after my experiences at home. I love the people at St. Mary. It feels like a large family that I look forward to seeing each day. While I would prefer to still be at home with my wife, I am content here and thank God for my new home.
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Mary P
"Check Often: Limited Help and High Staff Turnover"
My parents stayed at this assisted living place for two and a half years. It's fine if someone can take care of themselves completely, but watch out if they need even a bit of help. There's a high rate of staff changes, so many workers don't really know the residents' needs and personalities well. Make sure to visit your loved ones often.
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Very Disgusted
"Assisted Living Home Prioritizes Profits Over Care"
Beware! This facility seems to put making money ahead of caring for its residents, especially if your loved one needs more help as time goes by. If management thinks your parent requires too much attention, they won't hesitate to kick them out. They apparently prefer fresh, more active residents who can pay a higher rent than long-time, less mobile ones. It's almost identical to the previous review, it's like reading the sad story of how my parent was treated. I was appalled and saddened by their mistreatment after years of residing there. Without being given a 30 days notice, they tossed out my parent, causing us to scramble for an alternative place. Since the sudden move, my parent’s health has been severely affected, most probably due to the shock. The way they treated my parent was horrifying and the overall response of the Director was very unethical. The Director wouldn’t hesitate to tell lies. Do yourselves a favor, stay away!
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Concerned Advocate for My Fath
"Unfair Treatment Forces Beloved Resident to Move"
My dad lived at St. Mary's for four years. He was a well-liked, trouble-free resident who always showed appreciation to the staff and other residents. In February 2017, after coming back from the hospital, he needed some extra help getting into bed twice in one week. These were isolated incidents due to his temporary weakness from the hospital stay. He quickly bounced back and didn't need any more help. The rehab staff at St. Mary's even confirmed that he could move from his wheelchair to his bed with little help, and they reported this to the director. Despite this, the administration seemed determined to find other reasons to make my dad leave. They claimed his health had declined and he needed more assistance. The way they told my dad he had to leave was unprofessional. They discussed his health in public areas, like hallways and the dining table, with other residents around. We felt like we were being pushed out without any say. This situation caused a lot of stress for our family. My dad was upset and worried about having to move to a new place because of two isolated incidents. We found another facility that has no concerns about my dad's ability to move from his wheelchair to his bed. This contradicts the reason St. Mary's gave for making him leave. Since the move, my dad has been very down. He misses his friends at St. Mary's. This experience should serve as a warning to anyone thinking about placing a loved one there. The people in charge at St. Mary's seem to lack compassion. It feels like they can hold personal grudges against residents.
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