The Pines at Brook House
George S
"Poorly Managed Facility with Safety Concerns Needing Research"
This place is run really badly. Anyone thinking about moving their family in here needs to know some important things. Make sure you take the time to look deeper before deciding. There's major safety risks. The elevators don't work reliably. There's a bunch of other problems too.
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John
"Poor Food and Care at Assisted Living Facility"
My grandma stayed at this assisted living facility for a while, and we recently moved her out. The place seems nice at first glance. Unfortunately, the meals they serve usually aren't that good. There are also times when they don't have enough food for everyone. It seems to me that the workers there have a drug problem. I've noticed a smell of marijuana whenever I visited. My grandma had a lot of "falls" while she lived there and had to be taken to the hospital several times. She's at a new place now and it seems a lot better. She doesn't fall as much anymore.
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George
"Easy-to-Use Floor Plan"
The floor plan is super easy to navigate.
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Donna
"Friendly Staff and Fun Activities!"
I really like the friendly staff and my room. We play games and color—it’s nice!
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Connie
"Clean and Caring Staff"
The friendly staff made me comfortable, and the building was spotless.
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Laura
"Resident praises independence, privacy, and community in assisted living."
In the assisted living facility, I enjoy being able to decide my activities, having my own space, and appreciating the company of others.
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anonymous
"Dad is safe and comfortable, even though I haven’t visited"
I haven't been inside the facility myself, and I don't interact with them much, but I feel good knowing that my dad is safe and comfortable there.
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Fran N
"Terrible Facility with Unresponsive and Chaotic Management"
This facility is terrible. The management is chaotic and they never return my phone calls.
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CC
"Mixed Feelings about Assisted Living Facility"
It's not super strict. They're a bit easygoing about stuff like making residents go get meals or get up and dressed. It's less strict than her old place. Not sure if that's good or bad. When I visit, she's often in bed. She says the food is terrible, but she lets it sit for a couple of hours before eating. Either way, it doesn't look too good. Activities are limited due to Covid, but I understand. It's clean, people are nice, and it feels like home. Pricing is fair compared to others, considering the quality.
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