West Chester Assisted Living and Memory Care (Opening Early 2019)
Anonymous
"Comfortable and Genuine Assisted Living with Customizable Services"
The place looks nice and feels like home, making residents comfortable. Sometimes, talking to higher-up staff doesn't feel genuine. The whole process was easier than expected, and we believe Dad is safe and healthy here. Unlike some places that claim to be assisted living but feel like nursing homes, this one truly offers assisted living with customizable services. Plus, it's conveniently located for us.
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Robin B Kramer
"Dissatisfaction and Disappointment at West Chester Assisted Living"
I usually don't write bad reviews but I have to for West Chester Assisted Living where my mom lived for a year. It was a lot of times annoying, tough and even dangerous. The people working there didn't talk to each other enough. They promise the right number of workers for residents but that’s not true for the more unwell folks. They don't answer calls fast enough. Once, my mom was sprayed with Fabreeze air freshener all over by the head nurse because she "smelled", not given a shower! She had quite a few falls resulting in ER visits. My brother and I usually found her on the floor. Her last fall was really bad. She hit her head and broke 5 ribs and passed away four days later. The place looks good because it's new and has nice decorations. But don't be tricked! Workers there leave their jobs too often. They promised us the best, but we got the worst. It's really sad.
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Edie
"Poor Care and Unfriendly Nursing Director at West Chester Assisted Living"
My family member used to live at West Chester Assisted Living and Memory Care, and our time there was awful. It feels a lot more like a place for people who can fully take care of themselves, not a place that provides help for people who need it. While the place as a whole was clean, my relative's room was not properly taken care of. The regular staff was nice, but the head nurse was not friendly at all. The overall care services were really lacking. The staff, in general, were okay, just not the head nurse. My family member said the food was pretty good. But, when it came to fun stuff to do, they never got my relative to join in. The really concerning part was they gave my relative medicines that were not theirs to take. Plus, they started my loved one on those meds without even speaking to a nurse first. No nurse ever reached out to talk about this change in medicines, too. This was really weird. Considering how much we paid, this place didn't deliver what it promised.
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KBREW
"Excellent meals and care; occasional staffing challenges"
Meals and dining service excellent. Staff helpful with medical and daily needs. Overall, best choice despite occasional staffing issues.
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Anonymous
"West Chester"
My family and our loved one liked West Chester. Whenever we visit, it's clean. The staff are nice and the community is friendly. They have activities but not too many, and the food is just okay.
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Gary
"Extremely Poor Care; Worst Family Experience Ever"
My family member didn't stay for long at this place because they simply couldn't handle him properly. We had to watch over him day and night until we were able to find a better place. It was the most terrible health care experience my family has ever faced.
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David M
"Caring Community with Room for Improvement"
West Chester has been great for my mom. They offer lots of activities, but she doesn't join in. My only issue is the masks; many wear them improperly or not at all. I've asked about it but haven't gotten a response. Still, I'd definitely recommend West Chester. The staff are reliable and keep their promises.
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Anonymous
"Great staff, attentive care, happy and safe residents"
I would recommend this place to others. My loved one is happy and safe here, which is important to me. The staff are great to work with and pay close attention to the residents' needs. They give wonderful, almost one-on-one care.
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anonymous
"Communication Needs Work"
The place is super convenient for our family, but they haven’t started taking residents on field trips yet. They could improve by being better at communication and returning phone calls.
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Anonymous
"Good food, friendly staff, and room visits starting soon"
The only problem I have is with the feedback. It seems good, but I don’t get updates about my loved one. The admin team sends the bills to the insurance quickly. My loved one says she likes the food, and it's excellent here. Before COVID, they had daily activities for the residents. They will soon allow two family members to visit in the resident's rooms for two hours each day. They switch staff a lot. The staff is friendly and always says hi and welcomes you when you come into the community.
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John Hill
"A Caring Community for Loved Ones"
My mom just moved to West Chester Assisted Living. They were so helpful during the move, and she’s made new friends. It’s a great place for your loved one.
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Anonymous
"“Heartbreaking Care Issues at Assisted Living”"
The care here isn’t very good. My mom fell multiple times and ended up in the Emergency Room. They don’t have enough staff. It’s been a bad experience that affects my daily life. The food is just okay. The staff isn’t paid well and doesn’t seem to care about the residents. It’s heartbreaking to witness this.
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