Brookdale Bartlesville South
Anonymous
"Fun activities, friendly staff, clean environment; recommended for assisted living."
They have lots of fun activities. Staff is friendly but busy. The building is clean and nice.
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Anonymous
"Adjusting to Assisted Living at Brookdale"
My family member lives at Brookdale Bartlesville South. So far, it’s been good. The place is clean, staff is friendly, and care quality is decent. We’re still adjusting, but hopeful.
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Anonymous
"Clean and Friendly Assisted Living; Highly Recommend"
Our family's experience at Brookdale Bartlesville has been really good. Most of the staff were super nice and helpful. The community was really clean and well organized. We would definitely tell others to go here.
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Anonymous
"Good care, healthy food, and plenty of activities"
The staff seems to be doing a good job taking care of my husband. They know what kind of care he needs. He’s mentioned that he doesn’t like the food, but at least it’s healthy and balanced. There are several activities available, like musical events, bingo, and scenic drives. They also keep everything clean. It’s not exactly like home, but it’s been pretty good.
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Anonymous
"Everyone is so friendly"
While we were choosing a place for my mom, a representative told us that this community had a better assisted living area than another place we were considering. Since my mom moved in, the care service has been really good. The staff seems to know what they're doing they check on my mom every two hours, which is great. At night, she likes to keep her door slightly open while she sleeps, and the staff respects that. There was one night when another resident accidentally wandered into other rooms, but I raised the concern with the staff, and they assured me it wouldn't happen again. They suggested closing my mom's door, but she prefers it open for comfort, and the staff kindly accommodated that. Any complaints I've had were promptly addressed and resolved. Every time I visit, everyone is so friendly.
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Loved one
"Not Happy with Sterling House's Sales and Billing Practices"
Ultimately, my time at Sterling House of Bartlesville South wasn't pleasant. The place itself looked decent, it was clean and the assistants were kind. But, the sales approach from the get-go seemed doubtful and too forceful. The Sterling House staff member really pushed me towards this particular place and dismissed my questions about other sites. I also wasn't satisfied with the head nurse. I just talked to her shortly when we moved in, and then she disappeared. They weren't transparent about the billing, they didn't explain the charges well, and there was no chance of getting any part of the hefty bill back, even though my loved one passed away before they had been there for even a month.
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