Assisted Living Facilities

The Villages at Southern Hills

2.8/5.00 - based on 19 reviews
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1/5.00 Published 1 year ago

"Terrible Care and Conditions at Assisted Living Facility"

The staff here are super mean. My physical therapy wasn't like it was supposed to be. This place has got to get fixed up. One time, there was a huge roach in my room. Lots of people here got sick with Covid, me included. When you call for a nurse, you have to wait like 45 minutes. This place is like a really bad dream. I wouldn't even tell someone I don't like to come here. I was going to send a really long complaint letter, but I didn't bother because it seems like no one really cares about anything anymore.

1/5.00 Published 2 years ago

"Neglectful Staff at Assisted Living Home Causes Distress"

The staff here aren't quick to respond and when I needed help with my briefs, they just said "you'll have to wait for rounds". My daughter even asked for a pain med for me and the nurse ignored it, finished counting with the other nurse, and just left. Luckily, another nurse was there who actually cared and gave me what I needed instantly. Just a heads up, make sure you have family visit at various times and shifts to look out for you.

4/5.00 Published 3 years ago

"Mixed Experience at Assisted Living Facility"

I really liked how all the workers were friendly and respectful. They seemed willing to help, and most went out of their way to assist me. However, there was one night shift during my two-week stay when I had to wait for an hour with a bedpan. This was unusual though; most of the time, they were quick to respond. The meals were good and nutritious, but sometimes they seemed rushed. Overall, I think the meals were better than average.

4/5.00 Published 3 years ago

"Highly recommended community; Mom loved it here."

My mother loved it; highly recommend this community to others.

1/5.00 Published 3 years ago

"Poor Care & Neglect at Assisted Living Facility"

Regrettably, we had to place our mom in a care facility during this COVID-19 pandemic for rehab treatment. They promised us she would be confined in her room for two weeks but would get daily treatments. We were ensured she'd receive excellent care. However, that was far from the truth. She pressed her call button, only to wait for hours for any response. She spent days in isolation, without assurance that they would be there for her if she fell ill. I voiced my concern to the facility, yet nothing improved. They served her a dollop of BBQ meat for Christmas dinner with no side dishes. When she asked for more, they said there was nothing else. Elderly people like my mom should never endure such neglect.

0.5/5.00 Published 4 years ago

"Heartbreaking Covid-19 Crisis at Southern Hills Assisted Living"

The Southern Hills Assisted Living facility is where my beloved mother, who I deeply cherished, got infected with Covid 19 in. This occurred a full 9 months after the pandemic started, a time when proper safety measures should have been in place. Did the staff responsible for taking care of the residents not have masks on? According to a report from five staff members had active Covid cases, with 62 case recoveries and no deaths. However, within the resident population, the situation was far grimmer. There were 15 active cases, 63 recoveries, and 8 deaths reported as of . I say were, because on the morning of, my dear mother, a sprightly 72-year-old with gorgeous hair and eyes, succumbed to Covid-induced pneumonia. Fast forward to and the death toll has risen to 9 - my mother being the 9th victim. A woman who exuded grace and elegance, loved by so many. A word of advice - if you have a family member in this facility, move heaven and earth to get them somewhere safe. On , the tally of cases stood at 67 staff members and 78 residents, marking an alarming increase from a difference of 1 to 11 from the earlier report. Suppose a hospital was run like this - the consequences would be catastrophic. The use of the phrase 'Keeping Safe' on your website is a farce and shame on you for maintaining such low standards of care. As much as I want to harbor resentment, I forgive you, although, I refuse to accept your standards. I miss you mom! May you rest in peace. I want the world to know the gravity of this situation;

0.5/5.00 Published 4 years ago

"Terrible Staff and Care, Mom Wrongly Placed with COVID Patient"

This place is truly terrible! The doctors here lack any politeness or decency when dealing with patients. The staff is also horribly rude when communicating with families over the phone. Put simply, they have awful communication skills. To add insult to injury, they thought it was okay to place my mom in the same room as a COVID-19 patient. Consequently, my mother got sick and they had the audacity to claim she was pretending. When the time came to collect her personal items, they couldn't even bother to use a proper box... I guarantee that I will never, ever voluntarily return to this place.

0.5/5.00 Published 4 years ago

"Poor Communication and Negligible Care in Assisted Living Facility"

The employees are friendly when you're enrolling your family member into the facility, but after, it's nearly impossible to get in touch with them. My dad was sent there for recovery after a hospital visit due to a fall and a UTI. We visited him every day, noticing that he wasn't getting much attention. We requested that they monitor his lab results as he had an infection and risk of low sodium levels that could confuse him. They didn't do it. I had to leave the state but planned to return soon. However, my brother called saying the facility went on lockdown due to the COVID-19. That meant we couldn't monitor his condition ourselves. He caught the virus and was doing okay until his condition worsened. The nurses informed us about his situation through text messages but the facility’s director never once reached out to discuss his condition. My father passed away, by himself in an unfamiliar place without any comforting presence.

4/5.00 Published 4 years ago

"Helpful and Caring Staff, Limited Inside Access Due to COVID"

I'm writing for my mom, who stayed at The Villages for about 10 days for rehab after a long hospital stay. Because of COVID rules, I couldn't go inside the facility. I can't give details on her care or how clean it was. We picked The Villages because our neighbor had a great experience there last summer. [Name removed], the social worker, was great at keeping in touch with me. She got answers for me about different things and helped coordinate my mom's discharge. We hope being in a familiar place will help mom get better physically and mentally. [Name removed] even said she's available after my mom comes home if we need help with anything, which was really nice.

4.5/5.00 Published 5 years ago

"VASH Provides Excellent Care!"

“I went to VASH for therapy . It was great! The trainers were professional and knew their stuff. The nursing staff took good care of me, and the food was tasty. I’d recommend VASH to anyone.”

1/5.00 Published 6 years ago

"Unhappy Family with Villages Assisted Living Facility"

My relative went to Villages for some help getting better. But instead, her condition got a lot worse there. Even though I live in a different city, I still make time to take her to her doctor's appointments and visit on weekends. I sent a bunch of emails to a worker at Villages to find out about her progress. They usually replied, but only when they wanted to say she could go home - which was before her doctor said she could leave! We had to fight just to keep her there for two more weeks of care that her doctor said she needed. The people at Villages bought her a new wheelchair without asking us, even though she already had one. They didn't really talk to her and let her just sleep all day instead of helping her get better. They also lost all her clothes. I had to go to the laundry room myself to find them, where they were just sitting in a box on the floor. One night when my relative was alone, she almost fell because she tried to leave her bed without help. It took a lot of effort to get someone to help her from the front desk. We finally arranged to move her to a different place. She was much weaker after staying at Villages for six weeks. Everyone in our family who visited her while she was there was upset about the care she received.

0.5/5.00 Published 6 years ago

"Unsatisfactory Conditions, Incompetent Staff at Assisted Living Facility"

I really dislike this place! I’m feeling stressed, downhearted, hurting, annoyed, and alone. My trust in the staff here decreases with each passing day. Obtaining pain medication takes an excessively long time–almost an hour! Even when I give them a heads up, it still doesn't arrive until well after I need it. My pain only increases over this prolonged waiting period. Also, they haven't been giving me my full anti-depressant dosage, and it’s getting tough to handle my stress. I've already had a couple of severe breakdowns and feel generally anxious all the time. I feel like there's no humanity here. I feel like I'm just a thing, not a person. Just now, I asked for my pain medicine five minutes early, but the nurse turned me down. My pain is still out of control from waiting an hour and a half for a pill this morning. I had to ask for my doctor's name–who I haven't even met yet–and no one gave me any instructions on how to reach out. I want to go home. This place is making my condition worsen, not improve.

0.5/5.00 Published 7 years ago

"Neglect at Assisted Living Led to Mom’s Deterioration"

My mom, at 92, was well cared for at home by me, her daughter. She got sick and had to go to the hospital. The doctor said we should move her to the facility after the hospital to help her recover. But even though she had serious lung disease, they'd leave her breathing treatments near her bed and just assume she'd do them herself. When I'd visit, they'd be right where they left them. She was at the facility for over 20 days before I took her back home. Sadly, we ended up back in the hospital within days and she didn't last much longer after that. I believe she got worse because they completely neglected to make sure she was doing her breathing treatments. You can't expect a 92-year-old to do everything themselves. Having her at that facility was the biggest mistake I've ever made.’

The Villages at Southern Hills

Address
5721 South Lewis Avenue
Tulsa, OK - 74105

Website
https://villagesatsouthernhills.com/

Email

Telephone
(918) 447-6447

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