Assisted Living Facilities

Brookdale Medford

4.2/5.00 - based on 50 reviews
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1 stars
4/5.00 Published 1 year ago

"Perfect Size and Great Room Configuration"

I checked out 3 places and called 2 more that didn’t get back to me. Out of the 3 I visited, I liked the size of Brookdale best. It wasn’t too big or too small, and I liked how the rooms were set up. I also thought the food was better there.

4/5.00 Published 1 year ago

"Mediocre but okay"

We chose this place for our family member because they work with Medicaid. I'd suggest it to others. If a friend asked, I'd say it's 'not bad.

3/5.00 Published 1 year ago

"Poor Care Experience at Assisted Living Facility"

The staff's friendliness ranged from poor to excellent, with management receiving a low rating. We expressed concerns about their care quality, but they didn't improve. The meals were subpar due to staffing shortages. Overall, our loved one had a terrible experience. We were relieved when Hospice moved them to a group home.

1/5.00 Published 1 year ago

"Unprofessional Staff and Dishonest Practices at Assisted Living Facility"

This place has the most terrible office staff I've ever met. They have a mean attitude, act in an indirect, rude way, and don't do their job right. As a visitor to one of the people living there, they treated me badly, as if I had done something wrong. They lied to my friend, saying the Department of Human Services (DHS) had rules about who he could go away with. But when we called DHS, we discovered they had tricked my friend and me. My friend wishes his family never convinced him to move to this place. It's a sad, poorly run, and dull place because the office staff are petty, spiteful, and flat out liars. Please be careful before trusting what they say. They should give people living there the chance to complain, but they don't. They disregard the Rules of the Oregon Administrative Department.

1/5.00 Published 2 years ago

"Incompetence and neglect at assisted living facility causes distress."

I wouldn't wish this place on my worst enemy. They totally exaggerated their abilities, kept escalating the charges, and didn't keep any promises. My stepdad was in hospice, nearing his end, and they would leave him sitting on the bathroom for extended periods. If we raised objections, they would pin the blame on my stepdad. In the first several days he was there, there were instances where they forgot to serve him meals. They improperly arranged his hospital bed on his oxygen tube and left him without oxygen for a grueling 3 hours until my mom spotted the mistake. Our experience was nothing short of terrible and we left as soon as we could. This place brought zero comfort or peace to our family.

4/5.00 Published 3 years ago

"Friendly Community with Activities, Despite Staff Shortage"

This place is really nice and everyone here is friendly. They have activities for us to do, and even though they don't have enough staff, that seems to be normal everywhere. The community is always neat and clean. Based on my experience, I would recommend this community to others.

4.5/5.00 Published 6 years ago

"Warm, friendly, and efficient with top-notch care."

Where do I start? The moment I walked through the front door, I knew right away that I wanted my mom to live here. I was greeted with such a genuine welcome, and the friendliness just kept going. The sales and marketing team listened to what I needed for my mom, and despite the limited time, they worked miracles to make it happen. The chef prepares healthy, tasty meals, and Brookdale even developed their own seasoning to reduce sodium. The maintenance team worked overtime to get my mom's apartment ready with new carpet, flooring, paint, and blinds. They had everything done in record time so I could move in and get everything set up before my mom arrived.\ The Care Coordinator is incredibly warm and caring, having started as a caregiver and worked her way up. She’s amazing. And to top it off, the manager went above and beyond when my mom ended up in the hospital for a week before her arrival, making sure everything was perfect. I highly recommend Brookdale facilities for anyone looking for quality care for their loved ones.

4/5.00 Published 7 years ago

"Brookdale Medford: A Great Place with Some Room for Improvement"

Brookdale was really nice when my mom stayed there. Most of the people who work there are really helpful. It seems like they don’t have enough staff, but most of them are nice and try to help. The boss, , was super helpful to us. The food is good, but sometimes it’s too salty. They are willing to make food for people with different diets though. The place is very clean, and they just finished fixing it up. They got new furniture, new carpet, and they painted. It looks much better now. I think the only thing that’s not great is the activities. There are some things like live music and singing, but there aren’t enough activities and they aren’t very interesting. But overall, I would tell other people to go to Brookdale.

5/5.00 Published 7 years ago

"Forever grateful for Brookdale’s compassionate end-of-life care"

My dad lived at Brookdale for 2 1/2 years. Everything was excellent. He was diagnosed with end-stage dementia a few weeks ago. The hospital said he needed to move to skilled nursing with hospice care. I got a call at Brookdale, who said they loved my dad and wanted him to come back to Brookdale for his end-of-life care with hospice. I was so relieved. The staff held his hand and comforted him for hours. He passed away last Saturday with dignity, thanks to Brookdale. My family and I are so grateful.

5/5.00 Published 7 years ago

"Great care, clean, caring staff, happy with meals and activities."

I'm really happy with the care my parents get. The place is very clean, and the staff is kind and attentive. My parents seem to enjoy the meals and activities. We would definitely recommend this community for its care and value.

3/5.00 Published 7 years ago

"Understanding Care and Costs at Elderly Community"

My mom is doing okay in this place. The folks working at the front desk during the weekend are kind. I do need to discuss something with them though. Mom seems to enjoy the food, but we need to double-check which meals require additional payment. The center also provides various activities. I would recommend other families to visit the facility for a tour. It's important to understand the services they provide as well as their costs.

4/5.00 Published 7 years ago

"Satisfied Move After Nice Tour Experience"

My friend is doing alright in her new place she picked after liking the tour. It was suggested to her, and she enjoys it there. The staff were friendly to talk to at first, and the place is kept up and clean. She enjoys the food more here than her previous place.

5/5.00 Published 8 years ago

"Great Care for My Dad"

This place is great for my dad. He’s happy and likes the care from the staff. The community is clean and well-kept. They have activities for everyone. I would recommend this place for good care.

4.5/5.00 Published 8 years ago

"Great Care and Friendly Staff in a Clean Community"

The care here is very good, and the staff is friendly. The place is clean and looks nice. My mom's room always looks and smells clean, and she never misses any clothes. The community is arranged in a circle, which helps with her dementia. She enjoys sitting in the open courtyard, likes the meals, and has made friends. My mom is happier now, so they must be doing something right. They could improve on billing, as some charges aren't clear.

5/5.00 Published 8 years ago

"Great Place with Caring Staff and Many Activities"

This is a great place. We had a wonderful time here. Everyone was kind. The staff was caring and gave good information. They even told us that my mom needed more care than they could give. The place has a cheerful, positive vibe. It’s clean and looks nice. There are lots of activities for the residents. I was very impressed with everything they did for us. I highly recommend it.

4.5/5.00 Published 8 years ago

"Impressed by the clean, bright, and well-managed community."

Brookdale Medford is a beautiful community! It’s very clean and bright, with lots of natural light, so it doesn’t feel like a hospital. They serve a variety of great meals and have an activities calendar with many options for residents. It’s a smaller and quieter community, and many residents were in their rooms rather than out and about.

4/5.00 Published 8 years ago

"Great Place for Seniors"

This place is really nice. When I visited, it was great. The people who work there were nice and helpful. They knew a lot and answered all my questions. They also kept in touch with us afterward. We're thinking about having my father-in-law move in here.

4/5.00 Published 8 years ago

"Friendly Staff and Inviting Facility"

Brookdale made it easy to find a place for my sister-in-law. The staff is friendly and helpful, and the patients seem happy. However, I do think the food menu could be better. It seems to have a lot of cheaper options, especially too much pasta. The food plates don't look very appealing. Overall, I don't believe the food choices provide a well-balanced diet for the elderly.

4/5.00 Published 8 years ago

"My Friend Is Thriving"

My friend lives here, and I visit her every week. The staff goes above and beyond to care for each resident. They allow dogs, keep the rooms clean, and organize outings, like going to see a Theodore Roosevelt play. The meals are good, and when my friend isn't feeling well, they bring them to her room. Mechele from A Place For Mom is fantastic; without her, we wouldn't have found this place.

2/5.00 Published 8 years ago

"Concerns About Safety and Cleanliness at Assisted Living Facility"

I visited this place and saw way too many stairs. Even though there were warning signs, I think my dad would still try to walk down and possibly fall. There's a security door, but beyond it is the public area. Also, I wasn't satisfied with what they offer, and I did notice a smell that didn't smell clean. All in all, the people who work there are friendly, but it's just an okay place overall.

4/5.00 Published 8 years ago

"Community with Caring Staff Needs Improved Food, Overall Recommended"

We've had some ups and downs with the place, but things are getting better for my mother-in-law. The staff here really go out of their way for her; they're just wonderful. She's slowly getting used to the community and all they offer. Our only problem is the food—it could be much better. When we've had dinner with my mother-in-law and her friends, even they wish the food tasted and looked better. I've talked to the staff about it, and they're working on making it better, so for now, we bring her food. Besides the food issue, the staff here has been great. They're very attentive to her needs. , the sales manager, even checks on her every day, and , the director, sat with her once while she was waiting for me. Overall, everything is good with Brookdale; I just hope they fix the food issues. Other than that, I'd recommend the community to anyone.

4/5.00 Published 8 years ago

"The staff are very personable!"

The assisted living experience has been pretty good, although there's room for improvement. When we moved my parents in after paying the deposit, we quickly realized that the community lacks a maintenance person. The closet rod fell when the movers tried to hang clothes, and my boyfriend had to fix it himself. There was another incident where the drapes fell off the rod and onto the heater (luckily it was off). Pulling the emergency cord twice yielded no response, which was concerning. Fortunately, it wasn't a real emergency! The curtain rod needs reinforcement, but it hasn't been addressed yet. Overall, it's been okay. The staff is friendly and very personable, always addressing us by name. Despite the minor issues, it's been a positive experience!

4/5.00 Published 8 years ago

"Cleanliness Could Improve"

I believe they could make the place cleaner. The bathroom smells like old urine, which should be addressed. However, the food is well-prepared, and I'm impressed by that.

5/5.00 Published 8 years ago

"Excellent care and attention to special needs—very satisfied"

They've done an excellent job meeting my loved one's special needs and helping her improve. I think they're really great, and I'm very happy with their care.

5/5.00 Published 8 years ago

"Super Happy with Brookdale's Care!"

We are really happy with Brookdale and the care she gets. They are always professional and keep us updated on her condition. Everyone is really nice, and she is happy living there.

2/5.00 Published 9 years ago

"Brookdale Medford: Mediocre Managers, Overburdened Staff"

The bosses at Brookdale Medford didn't do a great job. The staff taking care of people were awesome but they were spread too thin for all the people they were serving. As a whole, the experience wasn't positive.

5/5.00 Published 9 years ago

"Very pleased with the friendly staff and great care."

Everyone at Brookdale Medford has been very friendly. My brother is really happy there. Everything is great at this place. I'm very pleased with how things turned out.

4/5.00 Published 9 years ago

"Attentive staff, friendly atmosphere, improving amenities Great assisted living experience"

My mom always gets checked on by the staff, and they even help with taking out the trash. She wishes there were exercise machines, but I understand since it's assisted living. The people I've met have been really nice, and they promptly address any issues I mean, they even fixed a broken AC! They're working on making the place better, and my whole family agrees it's a nice spot.

5/5.00 Published 9 years ago

"Very pleased with Brookdale’s service and food so far."

We’re really happy with Brookdale so far. She hasn’t complained about the food, although I haven’t tasted it myself. I would give them a high rating right now.

3/5.00 Published 9 years ago

""Decent Facility with Friendly Folks""

Wynwood of Rogue Valley is a pretty decent place. It's not necessarily the top spot around for what you pay, but it's really nice and everyone there is super friendly.

5/5.00 Published 9 years ago

"Friendly, skilled staff and a well-maintained facility"

So far, Wynwood of Rogue Valley has been great. We’re really happy with their work. The staff is friendly, careful, and skilled, taking excellent care of the residents. The facility is clean and well-maintained. I would recommend it to anyone looking in the area!

5/5.00 Published 10 years ago

"Everything is going well at Wynwood of Rogue Valley!"

Everything is going well at Wynwood of Rogue Valley. It’s a wonderful place. I’m happy with their services, the friendly staff, the cleanliness, the care, and everything they provide.

3/5.00 Published 10 years ago

"Quality at Assisted Living Facility Showing Steady Improvement"

When we first began with them, the care services weren't that great. But, there's been improvement over time. They're open to feedback and suggestions for change. The workers there are nice and the environment is kept clean. The care services are definitely getting better.

4/5.00 Published 10 years ago

"Friendly Staff and Active Residents at Great Price"

The residents here are more active, and Roby was really friendly. The dining area feels like a restaurant where they take your orders at meals, similar to Prestige, but the menu only has two items. I like this place the best so far. The food is good, and many staff members took time to introduce themselves. People had dogs, and others were walking laps. The residents seemed more together than in smaller facilities, but this place will manage through difficult times. There's a really nice central courtyard. The cost is consistent or lower than some others, like Farmington.

5/5.00 Published 10 years ago

"Mom Thrives with Support and New Friends at Wynwood"

Right now, Mom just needs a little extra help. Mostly, she needs reminders and someone nearby in case she needs more assistance. The wonderful staff at Wynwood helps Mom when she needs it while letting her be as independent as possible. Everyone seems happy in their jobs, which makes both me and Mom feel very welcome. She now has a group of friends to chat and play with. Mom has been joining many activities, and a couple of her favorites are balloon volleyball and scenic drives. I'm really happy we chose to have Mom stay here. I wish we had made this move a couple of years ago!

4/5.00 Published 11 years ago

"Medication Charges Too Expensive"

They did a really good job overall. But, the way they handle medication costs is a bit pricey. It doesn’t matter if you take a few pills or a lot; they charge the same flat rate, and it’s expensive. This was a big problem for us because my mom doesn’t need many pills.

4/5.00 Published 11 years ago

"Bright and tidy place with delicious food. Director super helpful."

This place was really clean and cheerful, and the food was good. We stayed here for a while when we went to Arizona. The director was really nice and helped us feel better and gave us useful information.

4/5.00 Published 11 years ago

"Mom liked the nice people but prefers larger living spaces."

The folks here were super friendly, but my mom prefers bigger places.

5/5.00 Published 11 years ago

"Director was great, but care cost and bathroom accessibility issues"

The director was great, and the Wynwood building was lovely. The room prices were about the same as other places, but the cost of care would have been much higher. The bathrooms weren’t fully handicap accessible, as they had a small step to get over.

Brookdale Medford

Address
3033 East Barnett Road
Medford, OR - 97504

Website

Email

Telephone
(541) 776-7600

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