Brookdale Redmond
Anonymous
"Understaffed, lacking services, and overpriced: Disappointing assisted living experience."
The care team was nice, but there weren't enough of them. Housekeeping didn't show up for over four months, even though it was supposed to be weekly. There weren't any activities for several months either. It's expensive, but they don't do what they promised in the contract. They're quick to ask for money but don't deliver on their end. Plus, the food is awful.
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Anonymous
"Dreadful Experience at Brookdale Redmond, Not Suggested"
My family member lived at Brookdale Redmond and it was awful. I wouldn't suggest this place to anyone.
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Anonymous
"Friendly staff, inconsistent services"
The care staff is busy, but friendly. Housekeeping and laundry inconsistent. Okay food and activities.
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Anonymous
"Absolutely No Care: Moved Mom Out After 9 Days"
This place was totally terrible - I wouldn't suggest it to anybody. They literally didn't care about my mom at all - they only gave her medicine and food. They didn't help her shower, get dressed, or have any fun. They didn't even make sure the emergency cord was near her bed - it took them a week to fix it. We moved mom out after just 9 days, if that tells you anything. Honestly, I wish I could give them a 0.
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anonymous
"High Cost for Shared Room in Assisted Living Facility"
Even though our loved one shared a room, the monthly cost was still very high.
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Anonymous
"Great community with friendly staff but some activity imbalances."
This is the best community in town, I think. The place is clean, and both the staff and residents are friendly. However, like many other places, it has some staff shortages, so sometimes things get missed. The staff have a lot to do, which makes them stretched thin. Residents get three meals a day with choices. My loved one really likes breakfast, but lunch and dinner are just okay. The community offers many activities, but they seem more focused on women. They have crafts, high tea, and bingo among other things.
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Vicki
"Misled by Facility, Received Inadequate Care and Poor Service"
Our experience was really terrible. The person in charge of marketing and sales convinced us that this facility would meet our family member's needs. No sooner had we moved our loved one in, than the staff claimed they were not informed about her requiring full assistance. We were very clear about her needs from the beginning. We don't want any other family to go through what we endured there. They finally reduced some of the charges because they agreed we were misinformed about the care they could provide. Our family had to be there all hours of the day to help our loved one due to the insufficient care provided. There was usually just one staff member working on two floors during a shift. The place has over 60 rooms, and most of the time was at full or near full capacity. The meals were awful and often couldn't be eaten. One of the reasons we chose this place was because all the employees seemed friendly and the facility looked nice and welcoming. We were really shocked when we learned that the care they provided was not what we expected at all.
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Glenn G
"Terrible Experience With Miscommunication and Unfair Billing"
What they originally promised us is not what we received. The staff doesn't communicate well with each other. Despite my dad's passing, they're still sending us bills for this month and even the next one. Our family's experience with them was horrible, and we would strongly advise others to avoid it.
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Diana B
"Friendly Staff and Great Food!"
I enjoy living here. The people are friendly, and the food is fantastic. The staff is super helpful.
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Claudia C
"A Comforting Home with Friends"
I'm grateful to live here because I couldn't manage on my own anymore, but they provide everything I need. Plus, I've made friends here, which I didn't have when I lived alone.
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Clive
"Assisted Living with Versatile Care"
I live in assisted living, and my wife is in memory care. It's a great place because they offer care at different levels.
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Elsie
"Caring Staff at Assisted Living Makes Life Easier for Residents"
This place has really nice workers. They seem to know what they're doing. They are always there for me and my dog.
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