Hillside
anonymous
"Nightmare at Hillside: High Prices, Poor Elderly Care"
The dream turned nightmare! Don't consider Hillside. Guys, just don't. The big corporation that owns it, Brookdale, isn't interested in looking after old people... it's all about the cash. They jacked up the rent by more than $2000 in just the second month, while at the same time, my mom was telling me how embarrassed she felt because of how the staff treated her. They kept ringing me up, telling me to come down and calm my mom down. I was thinking, isn't that what we're paying them all this cash for? The whole thing was just so tense and all I wanted was to be her kid again. Thankfully, she's moved to a care facility where she feels happy and where they're nice to her.
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Linda B
"Heartless Care At Facility; Unreasonable Policies Hurt Family"
I strongly discourage you from sending your loved ones to this facility. They neglected to maintain my mother's hygiene, letting her live in clothes soaked in urine. She repeatedly fell down, injuring herself. My dad isn't allowed to visit her. He is emotionally shattered due to their unpredictable and arbitrary rules. If we could turn back time, we wouldn’t have chosen this place five years back. It's a regrettable decision. They feel trapped in this place. We deeply regret choosing this facility, as the staff lacks empathy and compassion.
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anonymous
"Clean Facility with Great Staff, Some Masking Issues"
The facility is very clean. The staff where my loved one stayed were great. However, I did see many staff members with their masks under their noses. Also, maintenance needs to get better.
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Anonymous
"Friendly Place, Needs Better Transportation"
I think they do a lot of things well. The residents are friendly and made my mom feel welcome. A couple of things where they might fall short are that they have a friendly bus driver, but it’s hard for the residents because you have to let them know way in advance for a short ride. So, transportation could improve. Overall, I think my mom is very happy.
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