Assisted Living Facilities

Brookdale Northampton

4.1/5.00 - based on 56 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
3/5.00 Published 10 months ago

"Inconsistent staffing and accessibility issues, room cleanliness needs improvement."

The workers were often short-staffed. Waiting for help took a long time, especially on weekends. Sometimes, temporary workers filled in, but they weren't always able to help properly. Some of the full-time staff were great, but they were the exception. Showers were sometimes missed because there wasn't enough help. The place wasn't set up well for people in wheelchairs. Counters and the fridge were too high, and there were curbs in the showers. It was hard to reach the sink. The common areas were well taken care of, but my mom's room wasn't cleaned regularly.

4/5.00 Published 10 months ago

"Friendly Community Essential for Mom's Care Decision"

The community is really friendly. We chose it because my mom needed extra care after hospitalization. They visited her. Without that, she wouldn't have moved.

3/5.00 Published 11 months ago

"Care Disconnect: Improvement Needed at Assisted Living Facility"

My family feels like we're not kept in the loop regarding my grandma's care here. They need to step up their game.

4/5.00 Published 1 year ago

"Mixed Experience with Meals at Brookdale Northampton"

My friend at Brookdale Northampton has shared their experience with the meals and dining service. Regarding activities, I'm unsure as my friend hasn't participated yet. Overall, Brookdale offers a cozy environment with friendly people, which I would recommend to others. My friend has settled in well, though the food could be better. Nonetheless, I'm glad my friend feels safe at Brookdale.

2/5.00 Published 2 years ago

"Disappointing Experience at Assisted Living Facility"

I didn't like the care. It felt like a sales pitch. They didn't do enough. Some days my aunt was neglected. They left her in dirty diapers. They didn't communicate well about her returning from the hospital. They wanted more money without improving care. They charged for the time she wasn't there. They didn't schedule meetings as promised. Staff were sometimes nice, but overall, it was a letdown. They asked for more money when my aunt needed little extra care. They didn't justify the increased cost. They fed others who needed more help for free. They overcharged for basic care tasks. They sent my aunt to the hospital without clear reasons.

3.5/5.00 Published 2 years ago

"Mixed experience, room satisfaction, staff shortages, improvement potential, helpful admissions."

I like the room. It took a while to sort out my loved one's care, but things are getting better now than day one. We pay for certain care, expect clean rooms, and laundry done. But they struggled with not enough staff, and Covid made things harder. Food's okay, but healthier options and variety would be nice. Activities director is great, residents love him. Nursing has limitations, some things we have to do ourselves. I feel I need to be there more often. Admissions person was kind and helpful, but some promises aren't kept. They're trying to improve, so I hope things keep getting better.

4/5.00 Published 2 years ago

"Brookdale"

Our visit to Brookdale was nice. The staff was friendly and acted professionally. The building is very tall and has lots of floors. It's also located in a crowded part of town. We were hoping for a smaller place that feels more like home.

4.5/5.00 Published 2 years ago

"Great community, friendly staff, and affordable care—highly recommended!"

We picked Brookdale because it felt like the best place for my dad. It looked like a lively community with lots of people, and everyone—both staff and residents—seemed really friendly and welcoming. Plus, it was affordable for us. My dad is really happy here and says he’s getting excellent care. I would definitely suggest Brookdale to others.

4/5.00 Published 3 years ago

"Highly recommend Whitehall Manor."

I would recommend Whitehall Manor to others.

4/5.00 Published 7 years ago

"Nice Experience"

I toured this community, and everyone was friendly and helpful. They answered our questions, and overall, it was a nice experience. However, we found another community that better met our needs.

4/5.00 Published 7 years ago

"Satisfied with Community, Wishing for More Outings"

My family member is doing well here. He likes it and I'm happy. I know he's safe. The staff is nice and helpful. They serve good meals. There are fun things to do, but I wish they'd go on more shopping trips. That's my only complaint. Overall, it's a nice place I'd recommend.

4/5.00 Published 7 years ago

"Nice place for seniors, some room for improvement."

My mother-in-law needed some time to get used to living at Brookdale. Sometimes, when she needs help and presses the button, the staff take a little while to respond. I think they might not have enough staff. But they do have activities every day, and they're helping her learn to walk better. She likes the food, and the place is always clean. You might want to check out this community to see if it's right for you.

4/5.00 Published 7 years ago

"Prompt Assistance Lacking at Assisted Living Facility"

My 92-year-old mom's staying there while her ankle heals. She likes the food and most of the staff, but sometimes it takes a while for someone to help her when she needs it.

4.5/5.00 Published 7 years ago

"Loved this place!"

Brookdale Northampton was really nice, and we loved it! It felt very homey, and everyone we saw seemed happy. They had a big dining room with assigned seats. If it was closer, we probably would have picked it because it was a great value.

3/5.00 Published 7 years ago

"Friendly Guide, Helpful Visit"

We took a good look around this assisted living spot. It’s a really pleasant place filled with nice folks. The person who showed us around was super friendly and knew a lot. They made sure to answer every question we had.

4/5.00 Published 7 years ago

"Exceptional Staff, Beautiful Facility, Minor Odor Issue"

This place has amazing staff, especially the people in charge. They've been really good at talking to my family about our parents. The building is really nice, with lots of cool stuff inside and nice views outside. The only problem is that the entryway always smells like pee, which is gross. But I told the staff about it, and they promised to fix it soon.

4/5.00 Published 8 years ago

"Looking for better options good but not perfect fit."

I visited this place and I really liked it. The people who work here were really nice and they helped us with all our questions. Everything seemed fine, but I think I might find a better place somewhere else.

2/5.00 Published 8 years ago

"Community Lacked a Happy, Cheerful Atmosphere"

We didn't really like this place. The main thing we considered was how the other people living there looked. They didn't seem very happy. The place wasn't really cheerful.

3/5.00 Published 8 years ago

"Assisted Living Facility Needs Major Improvements"

This place needs to get better. The food is plain and tasteless. The staff and schedule are confusing. They promise things but forget them. I'm not happy with the service. Hope they fix it soon.

2.5/5.00 Published 8 years ago

"Brookdale Northampton: Smelled Bad, Felt Like Hospital"

The person who showed us around was really nice and knew a lot about the place. But Brookdale Northampton didn't give off a welcoming vibe - it kind of smelled bad. The rooms there were pretty tiny and it seemed more like a hospital than a home.

4.5/5.00 Published 8 years ago

"Accepted with Open Arms"

Even though Brookdale Northampton isn't the newest building, it has a very welcoming vibe when you walk in. It felt so comfortable and clean. All the staff, from aides to nurses and office workers, were very friendly and caring. They accepted my mom with open arms into their community, which I really appreciated. I would gladly recommend this place to friends and family.

4/5.00 Published 8 years ago

"Clean and Friendly Assisted Living Option, Worth Considering"

We visited this place, and it looked nice. The building was clean and neat, and the staff were friendly and acted professionally. We chose a different place because it's closer to family, but we would've thought about this one for our loved one.

3.5/5.00 Published 8 years ago

"Toured Different Assisted Living: Nice Staff, Nursing Home Feel"

We went to check out this place for our family member's care. Brookdale Northampton seems okay, but we picked another one. The people working there were nice and guided us well, but it kinda felt too much like a nursing home.

4/5.00 Published 9 years ago

"Compassionate Staff Makes Transition Smooth for Mom Grateful Family"

The Broodale Northampton staff was really helpful and supportive. Michaele was especially kind and went out of her way to help my family place our Mom in an apartment. Even on her days off, she spoke to us and sent emails to keep us updated on the process and paperwork. Her support made this tough decision and transition easier for us and our Mom. Thank you for being such a great facility with wonderful staff.

4/5.00 Published 9 years ago

"Smooth sailing so far at assisted living; happy with service."

This place is going pretty well. The folks are nice, and she's happy there. It's clean, and we haven't heard any complaints about the food. They respond quickly and are caring. Overall, we're pretty satisfied with them.

3/5.00 Published 10 years ago

"Assisted Living Facility: Nice but Far from Home"

This place is really nice and the price was good. It's a bit far from home though. However, I didn't feel like they had enough staff.

3/5.00 Published 10 years ago

"Unpleasant Smell and Unclear Pricing - Mixed Feelings"

The place had a weird smell that I didn't like. It didn't stink, just not my preference. Also, didn't like that prices weren't given during the tour; had to ask later.

3/5.00 Published 10 years ago

"Friendly Staff, But Disorganized and Busy"

The assisted living spot is pretty good. The folks there are super nice and always ready to lend a hand. But, it’s kinda messy when it comes to paperwork and finding the right person to talk to. Trying to set up a time to see the nurse is really tough. Since there’s just one nurse for everyone, she’s got a lot on her plate. When we finally got a hold of someone, they were real sweet and took our needs seriously.

4/5.00 Published 10 years ago

"Clean and Bright, Small Room, Great Location"

Enjoyed it a lot. Super clean and bright place. The room was a bit small, but having it close by is a big advantage.

4/5.00 Published 10 years ago

"Clean, modern facility; friendly staff; Dad enjoys food and activities."

Comfortable, modern living with friendly staff and good food.

4/5.00 Published 11 years ago

"Mixed Feelings About Assisted Living Facility"

They were nice, but having a dementia unit downstairs wasn't ideal for Mom to live daily. The place was clean, and the management seemed strict. It wasn't bad, but Solana suited our needs more.

3/5.00 Published 11 years ago

"Follow-up issues hinder otherwise pleasant assisted living experience."

It seems like there's too many people involved and nobody's taking charge. Even though they're friendly, helpful, and the environment is nice, they promise things that never actually get done. It's frustrating because they do take good care of my loved one when they remember, but they need to follow through better.

3/5.00 Published 11 years ago

"Visited Saturday May 7th @ 1:15pm with director."

Visited May 7th. Okay, crowded, confusing layout with many halls.

3/5.00 Published 11 years ago

"Promising option, but room for improvement."

This place seems okay, but there are some things that could be better.

Brookdale Northampton

Address
65 Newtown Richboro Road
Richboro, PA - 18954

Website

Email

Telephone
(215) 357-6565

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