Highgate at Paoli Pointe
Stephen
"Friendly Staff but Needs Better Cleaning"
The staff have been nice and friendly. They always tell me about any incidents and medical issues with my mom. Lately, I've seen that my mom's room needs cleaning. There's dust on the floor and under her bed, and the vent in her bathroom is dusty too. I can't say much about the meals
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James
"Great Assisted Living Facility!"
The place is just like they said—nice staff, clean, and easy to deal with. I’d suggest it to others.
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G P
"Legacy Assisted Living Falls Short in Safety and Amenities"
The workers who've been there a while at Legacy are nice, but I had to move my mom out because I was worried about her being safe. It seems like the new workers, maybe just temporary or contract ones, aren't good at all and sometimes ignore the people who live there. There are always new people coming and going. Also, a bunch of the things they say they offer aren't actually there for the residents to use.
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Anonymous
"Good Care, but Billing Issues"
[Name removed] was great to work with and always talked to our family at the start. The receptionist is super helpful when I call and really tries to do extra for us. The head of therapy is wonderful, says my loved one. They could communicate better to keep the family updated when we can't be there. Residents get three meals a day from the community. My loved one thinks the dining room is very nice. We've always had problems with the billing.
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Anonymous
"Great atmosphere with separate space and dedicated events!"
This place has a really nice feel to it. The memory care (MC) area is on an upper floor, which is important to me. They have a special calendar of events just for memory care, instead of mixing those events with the independent living (IL) and assisted living (AL) calendars. The room also has a separate sitting area, which is a big plus because it’s nicer than just walking into a bedroom.
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Anonymous
"Unsuitable for those needing assisted living"
This place isn't suitable for those requiring assisted living.
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Anonymous
"Mother Thriving in Safe, Welcoming Community"
My mom's doing great since she moved here. Everything's fine. I'm happy with her choice. She's safe and well taken care of. This place is pretty nice.
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Anonymous
"Very Friendly and Clean Community"
We had a really nice tour of this place. Everyone was super kind to my family and me. The community looked great, everything was really nice and clean. It wasn’t the right fit for us, but overall, the tour was nice.
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Anonymous
"Friendly Tour and Helpful Staff"
I had a nice tour of this place. Everyone was kind to my family and me. From what we saw, the community looked nice and was clean. The staff was friendly and helpful. The experience was good overall, but I found a place that fits my father’s needs better.
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Anonymous
"Poor Maintenance and Uninformed Manager"
This spot isn't taken care of properly and the promotion boss didn't know much.
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Anonymous
"Exceptional Care and Friendly Environment"
My husband stayed there for 8 days, but then he got really sick. Still, our time there was great. Everything went smoothly, no issues at all. The people working there were really nice, and the other folks living there were really friendly.
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Anonymous
"Great place for seniors! Friendly staff, clean, and good food!"
This assisted living facility is really nice. The people who work here are friendly and they always answer our questions. The food they serve looks yummy and healthy. They have lots of things for us to do, which is fun. Also, the place is always clean. It's not too expensive and it's close to where I live, so we picked it. I think other people should choose this place too.
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Anonymous
"Thumbs Up for Highgate!"
My dad lives in the memory care unit, but I haven't noticed any activities there. He does enjoy the food, though. The community is kept clean, and I'd recommend it. The staff seems to like him a lot, and we have good interactions with them.
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