Assisted Living Facilities

Spring Mill Senior Living

4/5.00 - based on 40 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
3/5.00 Published 10 months ago

"Okay experience but food needs improvement."

My family member stayed at Spring Mill Senior Living. It was alright. I might tell others about it, but the food could be better.

4/5.00 Published 11 months ago

"Active and Friendly Community at Spring Mill"

Spring Mill residents are active and friendly. We felt a sense of community.

2/5.00 Published 1 year ago

"Disappointing Experience at Assisted Living Facility"

I felt tricked by the assisted living facility. Every time I spoke with them, they quoted a different price. They promised certain things but didn't follow through. My family member was supposed to be on a low-salt diet, but nobody cared about that. They didn't have air conditioning during hot days, and the kitchen pipes burst. Once, the elevator got stuck, and nobody answered when we called for help. The medication was often mixed up, and my loved one had to argue to get it corrected. They needed dental care, and each nurse said something different about it. These are just a few of my complaints.

4/5.00 Published 1 year ago

"Community Welcomes Pets Despite Staffing Challenges During COVID"

During COVID, staffing was tough, but our community experience was good. We chose this place because they allow pets.

3/5.00 Published 1 year ago

"Disappointing Experience at Assisted Living Facility"

The place didn't have enough workers, the food was okay, and there weren't many things to do. We chose it because it's near my house, and they made it cheaper to compete with others. I wouldn't suggest it until they hire more people. Also, the new director didn't seem to know what's going on yet.

3/5.00 Published 2 years ago

"Mixed feelings about Spring Mill assisted living facility"

We liked Spring Mill because it looks nice with a beautiful lobby and outdoor space. The dining hall and community gathering room are also nice. Security is good. However, cleanliness, meals, and laundry aren't consistent due to staffing issues. In memory care, meal options were limited despite requests.

4/5.00 Published 2 years ago

"Impressed with the tour, deciding on Mom's best care option."

We had another really nice tour. We had to choose what was best for my mom.

4.5/5.00 Published 2 years ago

"Great care, but needs more Aides"

This community was a better experience than others my loved one had been in. The staff and nurses were great at taking care of my loved one. They did seem to be a little short on Aides, though. The communication with the staff was great, and they were quick to respond to my questions or concerns.

4/5.00 Published 2 years ago

"Clean & Recommended, But Watch Pricing"

The Spring Mill Senior Living community is super clean, and we'd recommend it to other families. But watch out for the new pricing—it's doubled, and we're still figuring out why.

3.5/5.00 Published 2 years ago

"Nice place, but not right fit"

This was a nice community. It just didn't feel right for my loved one.

2/5.00 Published 2 years ago

"Leadership and Communication Need Improvement"

This place needs better leaders and communication.

3/5.00 Published 2 years ago

"Mixed Experience at Spring Mill Assisted Living Staffing and Attitude Issues"

My relative likes the food and activities at Spring Mill. Most staff are good, but some seem annoyed if he asks for help. It feels like he's a bother, which isn't fair for what he pays. Weekends are tough with fewer staff. Executive leadership is good, but nursing leadership needs improvement. Some staff lack care and kindness, which affects the atmosphere. Agency aides are more helpful. Front desk staff are friendly.

4.5/5.00 Published 2 years ago

"A Great Place for Loved Ones"

I think this place is great for your loved one. They have fun activities like bus trips and shopping. The staff is good, and things seem well taken care of.

3/5.00 Published 3 years ago

"Mixed Experience at Assisted Living Facility"

The boss was nice. Some staff really care. Near the end, a nurse was bad, but the boss helped. Changes were happening, ask about staff. Not sure why. Good and bad folks. Unsure about Covid changes. Limited activities, but some outdoor fun.

3/5.00 Published 4 years ago

"Assisted Living Facility Needs Improvement"

I'd advise my friends to look elsewhere. The staff wasn't good at communicating, and there were many changes in employees. During COVID, it was hard to get updates about my loved one. There were too many rules during my loved one's stay, which didn't benefit them. The new Executive Director is helpful and making some positive changes.

3.5/5.00 Published 6 years ago

"Mixed Feelings About Assisted Living Facility"

We visited here, and the staff were kind and caring. The managers were helpful, and the services were good too. I especially appreciated their own physical therapy center. But, wow, the costs were really high, and the place was enormous. I was concerned that my family member might have trouble finding their way around.

5/5.00 Published 7 years ago

"Fantastic Staff and Great Care"

I’m so happy with the care the staff are giving my mom. She can be tough, but they make sure she stays active and does her therapy. They’re working closely with us as her needs change, and we’re now considering memory care. Their knowledge and advice have been very helpful. I’ve toured the memory care twice and learned a lot. I would definitely recommend this community.

4/5.00 Published 7 years ago

"My Visit"

The folks we encountered at this place were really nice. The community seemed well taken care of. They provide transportation and have some cool extras. However, it was a tad pricier than what we had in mind.

5/5.00 Published 7 years ago

"Great Care for Mom"

We visited this place for my mom’s care. The staff was really nice and answered all our questions. They had lots of activities, which we liked. The staff seemed excellent, and the environment was nice. We would have been happy with the care here.

3/5.00 Published 7 years ago

"Satisfactory Space, Less Dental Care, and Overpriced"

The staff here is mostly good. They're pretty understanding and work with my family member, but I wish they paid more attention to her. While they take care of her medical needs well, they don't seem to focus much on dental care. She doesn't get to brush her teeth enough. I also think they ask for too much money for what they give. Yet, overall, it's decent.

5/5.00 Published 8 years ago

"Nice Place, Just a Bit Hard to Get To"

We went for an official visit, and it looked really nice. The only concern was how convenient the location was.

4.5/5.00 Published 8 years ago

"Highly Recommend This Facility"

My parents are doing great at this community. The place is clean and well-maintained, and the staff is friendly and helpful. My parents are trying new activities, and the meals taste great. I feel confident that they're safe here. Highly recommend!

4/5.00 Published 8 years ago

"Smooth transition, happy with staff and activities at facility."

This place has been good up to now. We haven't had any big issues with fixing stuff. The folks here are friendly, and the things to do are enjoyable. We're still figuring out some of the smaller things as we get used to this change because it's all still fresh for us. Overall, we're pretty content with how things are going here.

4/5.00 Published 8 years ago

"Loved the Studio, Great Staff, Some Concerns, 4 Stars!"

We really liked the clean facility and the studio room setup. Tina was great on the tour, and Laura RN gave us helpful ideas for transporting mom from VA. We also appreciated the Powerback sub-acute Rehab unit for transitioning from acute Rehab to Assisted Living. However, the latest assessment may not qualify mom for acceptance. Also, the administration of medications is an additional 11-day cost.

4.5/5.00 Published 9 years ago

"Exceptional Care and Compassionate Staff for Loved Ones' Final Months"

My mother lived in the 15-resident "Compass" unit for fourteen months before she passed away. The care she received was exceptional. The staff is highly trained, genuinely caring, and clearly passionate about their work. I visited at all hours, and every single person I met was friendly, professional, and treated the residents with great respect and dignity. They made sure to address my mom's needs, suggested care changes when needed, and were always ready to answer my questions. The staff turnover is low, which is reassuring. After seeing several other assisted living facilities and nursing homes over the years, I can say that Spring Mill stands out as the best by far. It comforts me to know my mom received such wonderful care in her final months.

5/5.00 Published 9 years ago

"Friendly and Welcoming Community"

Spring Mill is a wonderful place to visit. The community is clean, well-kept, and inviting. You can see that the residents and staff really enjoy being together.

0.5/5.00 Published 9 years ago

"Avoid This Neglected Assisted Living Facility"

A few years back, my mom briefly stayed in this assisted living facility. The head nurse would unnecessarily confine her just because she would sometimes get upset and cry. I would frequently find my mom aimlessly roaming the facility with no assistance or attention from staff. The facility never seemed to employ enough staff members; we could always hardly find anyone to address our concerns. My family and I decided it would be best to move her out of there as soon as we could. In our opinion, it felt like the dementia unit was an underdeveloped part of the facility, like they hadn't put enough thought or planning into it. Maybe they've made some improvements in recent years, but I personally wouldn't suggest this place to anyone.

4/5.00 Published 10 years ago

"Personal care is not yet what she needs"

Personal care is not yet what she needs; facility well-kept.

5/5.00 Published 10 years ago

"Spring Mill is beautiful, like a resort-style living!"

Spring Mill is a wonderful community. Five of us toured, and we all agreed the facility was clean, beautifully decorated, and felt more like a resort than an assisted living center. My husband and I could easily see ourselves retiring here. Lynne was very knowledgeable and shared her personal experience since her mother is in the Memory Care unit. We really liked that Memory Care is on the first floor and secure. The community has three floors, offering many spots to relax, eat, do activities, or just have quiet time. Even the Memory Ward was roomy and well-planned. The rooms were large, bright, and welcoming. I’d recommend Spring Mill to anyone. Of the three places we visited, this was our second choice.

5/5.00 Published 10 years ago

"We love Spring Mill and feel at peace!"

My mother has lived in the memory care unit at Spring Mill since July 2011. I can't fully express the peace of mind my family and I have felt since she moved here. First, the staff is amazing. Their commitment to the residents is truly admirable. They care for each person and always treat them with dignity and respect. They really love my mom, and it shows in every interaction. Second, they use Montessori principles for caring for residents with Alzheimer’s, called “New Direction.” This approach focuses on engaging residents in meaningful activities, both individually and in groups. They interact with my mom personally and invite her to join in activities and meals. I am very thankful my mom can benefit from this kind of program. Finally, the facility is beautiful. At just four years old, Spring Mill offers a warm and welcoming atmosphere for residents and families. While it’s lovely to look at, the staff truly makes all the difference. I wouldn’t want my mom to live anywhere else.

5/5.00 Published 10 years ago

"Elegant lobby with excellent services and care!"

They have a rehab area for elderly people. The lobby looks more elegant, and they offer more services. They even have a hospital on the second floor, so if you're coming from intensive care, they will move you to Spring Mill. The rooms are nicer, and the lobbies are more detailed than other places. The service and care here are just as good as where she is now.

5/5.00 Published 11 years ago

"Fantastic Nursing Care and Helpful Staff"

The place was beautiful, and the nursing care my dad got from Genesis Care was fantastic. The staff were all kind and super helpful. He also stayed in the apartments for a short break, and he had just as good of an experience. He didn’t need much care, and it was perfect for him.

5/5.00 Published 11 years ago

"Great Building, Expensive but Worth It"

Great building, well-cared-for residents, and lots of amenities. Unfortunately, it's too expensive for us. Five stars if you can afford it.

4/5.00 Published 11 years ago

"Assisted Living Facility is Great: Everything's Going Fine"

This place is okay. Everything is going well.

5/5.00 Published 11 years ago

"Brand New and Feels Like a Hotel!"

Spring Mill is very new and really nice. It felt like a hotel to me. This place is at the top of my list!

Spring Mill Senior Living

Address
3000 Balfour Circle
Phoenixville, PA - 19460

Website

Email

Telephone
(610) 933-7675

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