Assisted Living Facilities

The Bridges at Warwick

3.9/5.00 - based on 34 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
1/5.00 Published 1 year ago

"Concerns about staff taking advantage of mother's memory issues"

My mom lived at this place for 2 and a half years until she died in 2019. She had serious memory issues and sadly, one of the aides who helped her with her cleanliness and getting dressed took advantage of this. Finally, I figured out what was happening and complained about it. They did address the problem by switching her aides. But that fix didn't last, and I had more worries as I was planning to move her to a different place for people with memory issues. Don't be tricked by a good-looking building and always watch out for your family.

4/5.00 Published 1 year ago

"Assisted Living with Friendly Staff and Nice Accommodations"

Our family mostly likes Bridges of Warwick. The staff is friendly and caring, and the accommodations are nice. They could be more consistent with their response time.

1/5.00 Published 2 years ago

"Unsatisfactory care, broken promises, and poor communication."

We had to move my relative from the facility after a brief stay because we had a really bad experience. Within a few days, my relative fell and the staff didn't even bother to tell us. They'd taken my relative to the hospital and we only got to know when the hospital itself called us. We'd voice our concerns about certain care aspects, like ensuring my relative stayed hydrated. But it seemed like the staff wasn't really bothered about it. On top of that, the residents weren't allowed to stay in their rooms. They were always made to stay in common areas with other residents. Even after the staff promised us that my relative could stay in their room to feel more at ease, it just never happened. Finally, the food requests of the residents weren't really accommodated even though they'd assured us they would. And we never saw them engaging the residents in any activities.

3/5.00 Published 2 years ago

" A Mixed Experience, but Room to Grow"

The original review highlights both positive aspects and areas for improvement in the assisted living facility.

4.5/5.00 Published 2 years ago

"Liked it, but cost and care needs were concerns"

I really liked Bridges of Warwick and it was one of my top choices. However, the cost was a problem. Also, looking back, I realize my loved one needed more care than we first thought, which might have been too much for them to handle, especially with lift requirements.

2/5.00 Published 3 years ago

"Bridges Assisted Living: Cautionary Review"

My husband was in Bridges' dementia unit. He couldn't stand. Bridges tried to send him to a psychiatric hospital involuntarily, but it got denied. Dementia isn't seen as a mental illness, so it didn't meet the criteria. Learned this in a class. Think twice before choosing Bridges. According to a lawyer's website, dementia's behavioral symptoms are considered physical, not mental, so it's hard to get help in a crisis.

0.5/5.00 Published 4 years ago

"Bridges Assisted Living Facility: Poor Management and Lack of Care"

I shifted my mom to the Bridges half a year ago. It's terribly mismanaged and they're always short-staffed. The staff consistently ignore calls from worried kids and they've recently had many Covid cases. The head nurse doesn't answer calls, even when reporting a sick resident. She says she's too swamped to call back. The corporation owning the facility only seems to care about their monthly fees.

0.5/5.00 Published 4 years ago

"Unresponsive facility; neglects COVID actions and overcharges."

This place doesn't listen or respond to any requests or calls. They were really slow in responding to the COVID19 crisis and because of that, at least twelve residents and a few staff caught it. Trying to get updates about our family member living there is like talking to a brick wall. Recently someone bought the place and there are major problems now. I wouldn't recommend it to anyone and if you have a family member there, you should get them out as quick as can. Plus, it's super expensive and not at all worth the money!

5/5.00 Published 6 years ago

"So happy to have Dad back!"

The building is beautifully and the meals are delicious. Shortly after moving in, our loved one had a medical issue. The staff at The Bridges worked with us over several days and even the weekend to find appropriate treatment and help during this very stressful time. After receiving treatment, they welcomed Dad back with open arms and even helped us to closely monitor him for any setbacks. We are so grateful for their knowledge and care. We are so happy to have our Dad back in every way!

1.5/5.00 Published 6 years ago

"Inconsiderate Care and Unfair Treatment at The Bridges"

Our mom, 96 and one of the first residents in the assisted living section of The Bridges, moved in during Spring. Not long after, the Director started pressuring her to move to the Memory Care unit, but she was only at disease levels 2-3. She didn’t need that high level of care yet. About 1.5 years later, she was at disease level 4 and we moved her to Memory Care. She quickly declined there, both mentally and physically. She wanted to stay quiet and rest in her room (she was 97), but they insisted on her leaving for meals and dealing with all the noise and activity, along with interactions with sicker patients. She fell several times, the last time causing a brain bleed that accelerated her dementia. The Director and Memory Care boss insisted her behavior was unlike anything they’d ever seen – but we knew her outbursts, moodiness, and poor sleeping/muscle control were textbook symptoms. They wanted nothing to do with her care, so we had to hire private aides, doubling our costs. On top of this, the uncaring head of Memory Care was relentless with calls to complain about mom's 'unusual' behavior. It was clear that The Bridges cannot provide quality care for people with late-stage dementia, despite their claims. They lock elderly, mentally ill residents out of their rooms all day in a chaotic “community” setting with low skill aides and forced crafts. Each resident isn’t treated as an individual, more like a problem child. This is truly heartbreaking because moving dementia sufferers from their familiar environment is harmful, and can be traumatic. In our case, it resulted in a lot of needless suffering for mom. I'm sharing this to warn others that The Bridges is not the last stop for your loved ones.

4/5.00 Published 7 years ago

"Fresh and Welcoming Assisted Living with Friendly Staff"

I visited this place and it seemed pretty new. Everything looked nice and clean. The people working there were friendly, and they answered my questions. I found another place that suited us better, but I still had a good time here.

4/5.00 Published 7 years ago

"Safe, Well-Kept Community with Friendly Staff and Good Amenities"

My parents are doing alright since moving here. I'm happy with their choice. This place is nice. The staff is friendly and kind, which puts me at ease. Whenever I visit, everything looks neat and tidy. The meals are good, and there are fun activities for residents. I feel like they're safe here, and I'd recommend it.

4/5.00 Published 7 years ago

"Good Place for Mom's Needs"

Our experience has been positive. The staff pay attention and are friendly. The place is always clean and tidy. They respond quickly when she presses her wrist alarm, which is crucial. We chose this community mainly because it's conveniently located.

1/5.00 Published 7 years ago

"Management's Lack of Transparency and Policies Stress Residents"

In giving The Bridges a single star, I must acknowledge the dedication of their care assistants, nurses, and non-managerial staff. However, the threats to safety due to gaps in management and general secrecy are deeply alarming. This became glaringly clear when a severe crisis, severe enough to involve the police, saw my mother returned to The Bridges. The management team wasn’t just unresponsive but also failed to disclose essential details. It was only after numerous phone conversations, an unpleasant trip to the Warwick police station, and cross-referencing the data on my mother's Fitbit indicating her walking a distance of roughly ten miles that I finally understood what transpired. The administrative staff here showed no initiative to look into the incident after the police brought my mother back, let alone convey the unfortunate happenings to us, her family. Their answer to my mother's incident of getting lost was the enforcement of an in-house "wander guard". Consequently, anytime my mother attempted to get near the door, it automatically locked, meaning she was now dependent on an aide to take her outside for a smoke. The concerning part was that because The Bridges is nearly filled to capacity, the aide couldn’t stay with her outside. She was left locked outside until somebody could let her back in. I was recently tipped off that during one such occasion, she was subjected to a prolonged wait and decided to take a walk to the supermarket! This unnecessary stressor, coupled with the imposition of a bracelet that stripped her of her independence, was ultimately distressing. The facility's novelty seems to have left them without any established policies or procedures to handle significant issues. Following these events, I've taken my mother out of The Bridges. Notably, not a single person from their management has attempted to reach out and express regret concerning the entire mishap. Meanwhile, a substantial sum of $6,325.00 was deducted from her account the day after she moved out.

4.5/5.00 Published 7 years ago

"Beautiful New Facility with Friendly Staff"

The Bridges at Warwick is a brand new place and absolutely beautiful! They have nurses available 24/7, which is super important, and a doctor visits every week. There are lots of fun activities, but some have been a bit disorganized so far. I think this is because they are new, and I hope it gets better with time. The food is okay (basic American dishes), but there are several choices at each meal. Everyone on the staff is so welcoming and friendly. We feel confident knowing our loved one is well cared for here.

4/5.00 Published 8 years ago

"Pleasant Visit to New Place for Seniors"

I had a great visit to this community. It's a new place. Everything looks well-kept and tidy. The staff was friendly and helpful. They gave me good information and answered my questions. It's just a bit far from where she used to live. Overall, it was a nice visit.

4.5/5.00 Published 8 years ago

"Top of my list!"

The director And the tour guide were very knowledgeable and helpful. They have a special program called Transitions for people with moderate to mild dementia. The exercise program is great, with a small exercise room run by Fox Rehabilitation. I met the chef and heard the food is good. I would have moved my dad here if it was ready when he needed to move.

4/5.00 Published 8 years ago

"Great place for seniors with nice staff and good food"

My dad stayed at The Bridges at Warwick briefly and enjoyed it. The food was tasty, though they could offer more options. He didn't join any activities, but I feel they could offer a wider range. The staff is friendly and keeps me updated on his care. I'd suggest this place to my family and friends.

The Bridges at Warwick

Address
1600 Almshouse Road
Jamison, PA - 18929

Website

Email

Telephone
(215) 600-3747

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