Brookdale West Bay
Anonymous
"New Staff, Clean Environment - A Positive Change in Assisted Living"
The place is really clean and the staff are super nice. They changed all the workers and now everything seems much better.
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Tim
"Friendly staff and great all-in-one pricing"
The staff here are super friendly, and I really like the all-in-one price instead of paying separately for medical care. Even though my mom doesn't need much help now, she'll need more in the next year. The all-in-one price will help her save money.
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Anonymous
"Understaffed Facility with Incompetent Management and Poor Quality Food"
This place lacks enough staff for the number of residents. Also, the chefs aren't properly trained. They serve mostly frozen food. It takes too long for someone to answer the call buttons. The management is terrible. I called the current manager to talk about issues my family was having with care. It took days for her to call me back, and when she finally did, she seemed indifferent and didn't seem to know what to do. Turns out, she's fresh from school and still need to learn a lot. My mom isn't there anymore. She moved to a better place where she enjoys fresh food and lives under competent management.
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Anonymous
"High Staff Turnover at Halcyon Dampens Recommendation"
My family member lived briefly at Halcyon at West Bay, and it was passable, but shifting him elsewhere was definitely beneficial. Right now, I wouldn't advise others to choose them. They've had a lot of staff leave, which means Dementia patients are being looked after by strangers.
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Anonymous
"Tour Experience Impressed: Rated 4 Stars for Assisted Living Facility"
I visited this place, and the tour was really good! I'd give them a 4-star rating.
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Anonymous !
"Assisted Living Facility's Quality Declines Under New Management"
A while back, this was a Brookdale community (maybe a year ago), and it used to be a good place to live. The employees were friendly, the place was lively with lots of activities, and the food was decent. However, things have really changed since Halcyon took over. They let go of a lot of the staff or many just quit. The management definitely needs a shake-up. Moreover, it's never right to scream at the seniors but there's at least one person there who seems to think otherwise. The residents hardly receive the care and attention they deserve anymore. It seems like the Halcyon people are more interested in profiting off of the place than maintaining its quality. It's only a matter of time before they run the whole establishment into the ground.
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Alice
"Nice place, but not very welcoming"
Our family went on a tour of this place. It was nice, but we felt it didn't offer much for the money. They were also doing construction, which was okay, but the place didn't feel very warm and welcoming. It’s pretty big, and we thought it might be too overwhelming for our mom.
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Anonymous
"Assisted Living Facility Excels in Staff, Activities, and Comfort"
I was really impressed with how the staff interacted with the residents. It seems like there's always something for them to do. The dining room and menu choices made me hungry. The apartments were big enough, and housekeeping does a great job keeping everything clean.
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Anonymous
"Nice place, poor location for our family"
This place was pretty good but it wasn't in a great spot for us.
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Anonymous
""Tour Guide Lacked Knowledge; Disappointing Visit!""
My visit to this senior living community was quite disappointing. The man who showed us around couldn't answer many of my questions. He didn't seem well-informed about what the center had to offer. After that, I decided not to choose this place for my loved one.
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Anonymous
"Decent Visit, Nice Staff at Good Looking Facility"
This is a decent place and my visit there was okay. The employees were nice, and they answered all my questions. The place looks good and seems well maintained. Overall, everything was okay and I had a good time.
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Anonymous
"Helpful tour but too far from my home"
My visit to Brookdale West Bay was excellent. The lady who showed me around was very helpful and answered all my questions. This place would be great for anyone, but it’s not as close to my home as some other places I saw.
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Anonymous
"When I Went To Visit"
The tour was good, guide knowledgeable. Facility nice and clean. However, staff lacked dementia knowledge, no available rooms.
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Anonymous
"Helpful staff, good activities, mom's enjoying her time here!"
The staff at this community have been really helpful and understanding about my mom's needs. The food is good, but the only thing she doesn't like is that a lot of the meals have gravy or sauce. She's getting involved in some activities, like the Be Fit exercise class and the music sessions. She's also signed up for some of the outings.
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Captain John
"Happy New Resident"
The staff is super friendly. There are lots of activities. The food and service are great.
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Anonymous
"Absolutely Wonderful"
I have no complaints; it’s a wonderful place.
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Loved one
"Very friendly and helpful staff!"
They do a great job at West Bay Retirement Living! The staff is friendly and patient with my loved one. She was worried about moving, and they listened to her and helped her through it. They’ve been easy to work with!
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Loved one
"Assisted Living: Friendly Staff, but Too Independent for Our Needs"
We checked out this place when we needed help for our family member. It looked nice, and everyone was nice. But it seemed like they focused more on people who could do things on their own, not those needing a lot of help.
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Loved One
"Room for Improvement at Assisted Living Facility"
This place needs some work. Some parts need to get better. It's fairly clean, apart from a few public bathrooms. They have activities but could try harder to get people involved. The staff hasn’t checked on my family member as much as I'd like. I thought they would tell me if there was a problem, but that hasn't happened. They said they could meet my needs, so I hope things change quickly.
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Customer
"Welcoming and Engaging Assisted Living Facility with Friendly Staff"
My mom and I really liked this place. I'm giving it four stars just because it's a bit old-fashioned. But the folks there were nice and the other people living there were friendly. The apartment was bigger than others we looked at, and they had activities my mom enjoys. Also, the people living there seemed pretty independent, which is good for my mom. It feels like they'll help her stay active and happy.
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