Brookdale Sumter
Anonymous
"Displeased with care; inadequate meals; worrying experience."
Unsatisfactory experience. Loved one left. Meals disappointing. Concerned about care.
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Michael
"Good respite care, but needs improvement in billing and food"
We chose this community because it was the only one nearby offering respite care. Everything mostly worked, but some things didn't. They need to fix billing, care services, and the food. My loved one didn’t like the food, but they did provide the needed services at that time.
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anonymous
"Mixed Experience at Assisted Living"
The facility is well maintained. It worked well for my mother during her recovery from a stroke. She had ample space and received therapy. The everyday staff were friendly, but the food staff lacked friendliness and care.
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Ernest H
"Great staff, spacious rooms, minor finance issues, excellent care"
We picked Brookdale Sumter because their staff was so enthusiastic. They made a great impression and were very helpful. The rooms are the biggest I've seen and very spacious. The facility is in a convenient location. We're having a few issues with the financing, but they are taking excellent care of my father, which is really important. I would definitely recommend it to others.
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Anonymous
"Good care and meals; billing details need improvement."
I’m happy with the care so far. My dad likes the meals and has just begun joining activities. The staff have made him feel comfortable and welcomed. From my first visit, he seems well and the place looks great. I think they should break down personal care costs on the bill.
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Anonymous
"Dad's Happy, Good Place, Suggest Detailed Billing"
My dad's doing well at the facility. He likes the food and enjoys joining in activities. The staff are friendly and make him feel at home. On my first visit, everything seemed nice. Just a suggestion, they could break down the personal care costs in the bill.
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Anonymous
"Safe and Happy Home"
I suggest Brookdale Sumter to friends and family. The workers are caring and friendly. The meals my loved one gets are good and healthy. They have music activities my loved one enjoys. Plus, they offer many more activities there. My loved one is doing well and, most importantly, is safe.
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Anonymous
"Brookdale Assisted Living: Understaffed and Poor Care Experience"
My experience at Brookdale hasn't been good. I'm waiting before moving my grandmother. Management said they're hiring more people because they're understaffed. The caregivers are rude and mistreated my grandmother when I brought up concerns to management. She didn't get her medicine on time, and I wasn't happy with their care. I wouldn't recommend this community until the staff improves.
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Anonymous
"Bad Staff and Care at Brookdale"
My time here at Brookdale hasn't been pleasant. I'm waiting to shift my grandma to another place. They said they were hiring more staff, as they are really short-handed. The workers lack manners and have ill-treated my grandma because I voiced my worries to their managers. They didn't give her medicine on time and the care she received was poor. I would advise against choosing this place until they better their staff.
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Anonymous
"Met all our expectations for care!"
Our experience with Brookdale Sumter has been great overall. The place looks nice, the staff is open and professional, and they’ve met all our expectations for care. We’re sure our loved one is in good hands!
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Anonymous
"Reviewing Entrance and Room Space at Sumter Assisted Living"
The front doors being locked made me feel trapped inside. I'd like it if there was another way to enter. The rooms are kind of small.
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Loved one
"Great communication and positive feedback!"
I haven't had the chance to visit my loved one here yet, but I have a trip planned. After all the problems we faced with her last place, this facility has been a big improvement! My family has said only positive things. The staff are fantastic at staying in touch. I can always reach someone, and they quickly answer any questions I have.
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Customer
"Exceptional Staff Despite Missed Appointment"
Even though we couldn't make it for our appointment (because Mom's coming to live with us), the people I talked to were super nice and really good at their jobs.
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