The Blake at Edgewater
Anonymous
"Satisfied with The Blake's Care; Food Choices Need Improvement"
We are pleased with The Blake for my mother-in-law's care. It's a friendly community with capable staff and clean, comfortable rooms. However, food choices can be challenging for residents with specific eating needs.
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anonymous
"Friendly Staff, Food Quality Needs Improvement in Assisted Living"
The staff are all very nice. They make my loved one feel special and cared for. However, the food could be better.
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anonymous
"Mixed Experience at The Blake Community"
The Blake community looks nice, but it's been a disappointing experience. The food, like those tough pork chops, needs improvement. Breakfast was the only good meal. The staff treats us like kids.
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anonymous
"Friendly Staff, Ideal Size, Reasonable Price; State Medical Limitation Issue"
During our visit, everyone seemed very kind. The community was just right for our loved one, with around 95-100 residents. The costs were fair. We chose not to go with them due to a North Carolina vs. South Carolina issue. South Carolina has medical limitations. I believe as my parents age and their condition worsens, we'll return to North Carolina.
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anonymous
"Mixed Feelings: Spacious Facility with Overwhelming Size"
The Blake at Edgewater is a nice place with helpful staff. It felt too large, though, and overwhelming for my loved one.
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Ken
"New and Convenient Assisted Living, Recommend with Communication Improvements"
We picked The Blake because it's new, just 3 years old. It's close to family, which is very convenient. We knew a resident here already and visited, so we had firsthand experience of the care. However, I feel the administrative staff could communicate better with families. Overall, I would still recommend it to others.
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Anonymous
"Improving, But Communication Needs Work"
When we first came here, it looked nice and tidy. The food's okay. Before COVID, activities were lacking, but they're trying. Communication's a problem, especially during COVID. They hired new staff, so it's getting better.
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KPK
"Gorgeous Venue, But Terrible Care and Poor Management"
Stunning facility, but awful treatment and dreadful administration.
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Anonymous
"Shameful Treatment at Assisted Living Facility: A Family's Nightmare"
My all-time worst experience was at The Blake assisted living facility. My mom, who suffers from Alzheimer's, urgently needed a place to stay, and at first, The Blake seemed to be promising. It was a fresh, modern facility. It also didn't reek of urine, unlike other homes we inspected. The guy in sales was kind and seemed to really care. We thought, finally, we found a comfortable place for Mom. Boy, were we wrong? What we hoped would be a great experience, quickly turned into a distressing nightmare. Mom was often left in dirty clothes. When we visited, which was every day, we always found ourselves needing to bathe her. The insidious part? Her bed sheets were usually riddled with filth. On instances when they would strip her bed, they'd lazily toss in new sheets. In worse cases, they'd forget to put sheets on completely. I was left with the grim task of collecting new sheets from the laundry room myself. I even found feces strewn across her room, and we have pictures to prove this. Mom was shut out of her room unless she was sleeping. The restrooms around the communal areas were somewhat concealed. With mom unable to locate these facilities and staff not assisting her, she was left with no choice but to go in her clothes. When Mom first got here, she was still wearing underwear. But after just 14 days, she was forced into adult diapers. It's strange though because she never had these issues when she had day visits back home. Two urinary tract infections and a terrible rash later, we soon saw the extent of negligence at The Blake. It took them an entire 10 days to have a UTI test done. For the second, we had to rush her to urgent care due to the painful rash and infection that demanded immediate medical attention. The Physician's Assistants were unfeeling and impolite to both the residents and their families. It felt as if we were burdening them by seeking fundamental care. Instead of carrying out their duties, they'd be engrossed in their cell phones, completely ignoring the residents. Their harsh tones and constant shouting were not kind to the ears. They needlessly kept the residents' doors locked, barring them from retiring to their rooms. A PA once caught a few residents in their room and she hollered at them as if they could understand her - which they can't, they have Alzheimer's. One horrific incident involved a staff member twisting mom's arm while my sister and another member watched. Thankfully, the witnessing staff member reported her to higher management and she was relieved of her duties. If such a disturbing incident occurred in front of my sister, who knows what else transpired when we weren't around? Now, onto the terrible food. It was reminiscent of a low-grade 1970s TV dinner, far from restaurant quality. I wouldn't be able to put my name to such a dish if I were a chef. I feel shameful on behalf of The Blake's kitchen staff. We made numerous attempts to reach the corporate office but to no avail. I called the head but received no response. I paid a $3000 community fee upon intake. However, despite their failure to fulfill their end of the bargain, they refused to refund me. I had to cough up another three grand to relocate mom after only 6 weeks. The least they can do is apologize and return the community fee but I've yet to receive this courtesy. The treatment at The Blake was nothing short of shameful and for that, I will report them to the state. No one should have to endure such unbearable neglect!
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