The Palmettos of Charleston
Anonymous
"Feels Too Formal and Business-Like for Family"
The place seemed more like a business than a home. It didn’t feel like the right place for someone I care about.
- Useful
- Not useful
- Share
Anonymous
"Clean, Friendly Assisted Living, But Not Ideal for Us"
Really nice, super clean, and staff were friendly. [Name removed] gave us a tour, even though it wasn’t officially scheduled. Unfortunately, the distance and lack of immediate memory care availability make this place unsuitable for us.
- Useful
- Not useful
- Share
Anonymous
"Assisted Living Facility Falls Short in Warmth and Care"
Palmettos of Charleston only gave us a quick 10-minute tour with the receptionist. The manager we planned to meet wasn't there. The place felt too much like a hospital, even though there were a few nice spots like the outdoor dining area and the screened-in porch upstairs. It didn't feel cozy or welcoming, partly because it's in a plain shopping area. The staff didn't seem interested in our needs for senior care. Considering the prices they advertise, we expected better.
- Useful
- Not useful
- Share
Kathleen
"Mixed Experience, Ultimately Grateful: Palmettos Assisted Living Review"
My mom stayed in Palmettos' memory hall for three years. Before that, she was in other homes in Charleston and Beaufort that weren't so good! But Palmettos was different. They really cared for her. It wasn't perfect, sure, but where is? Sometimes caregivers aren't great, but that happens everywhere. No home is perfect. I couldn't take care of my mom on my own, but I could keep an eye on her care. When you put a loved one in a home, you're not giving up on them, you're getting help. Just be realistic about what you expect, and don't complain when others are doing what you can't or won't. The caregivers at Palmettos knew my mom well. They knew our family too. We're really thankful for the care they gave her. Huge thanks to [name removed], who runs the memory wing. She truly cares!
- Useful
- Not useful
- Share
Melissa Pope
"Mixed Bag: Assisted Living Facility Review"
This place is okay, but not without issues. Mom's meds...problems persist. Sometimes meds are missed or not ordered. Eating with Mom is a hassle, despite paying for it. Some staff are great, but others lack compassion. Mom's needs have increased due to dementia, but some caregivers doubt her condition. Staff can be neglectful, and management doesn't address concerns effectively. Prices keep rising. Limited options for better care. Choose wisely.
- Useful
- Not useful
- Share
Melissa Pope
"Average Care, But Still Better Than Alternatives"
This place is okayish, like most others. They get Mum's medications from us but keeping track is a constant hassle. Even though there's a person meant to check each week and phone us before her meds run low, we hardly ever get that call. We end up getting calls from everybody else about what Mum's out of, and that happens multiple times a day sometimes. My sister pours tons of hours into travelling from home, to drug shops, then back to Mum's place. They even let her run out of a blood thinner they were supposed to provide, and then failed to order it in time. We're also sure they falsely sign off on giving her medication and applying lotions without actually doing it. The nurse believes that if the paper is signed, it must've been done. Another problem we frequently face is that they change their rules about dining with Mum. They always make up a different excuse each time and often restrict me from eating with her. I only eat there to spend time with Mum, not for their mediocre food. I've noticed that these bogus rules don’t apply to others, making it feel personal. Despite being polite and helpful, I get this strange treatment. Some of the staff are truly wonderful, and go above and beyond. The activities person, is brilliant! the med-techs, are beyond fantastic. However, the nurse and a caregiver, provide undesirable service. She is unwilling to help and always seems to have an attitude, even if this is supposed to be an 'assisted living' facility. Despite being told that Mum has dementia, She,s continues to believe she is pretending. The night shift personnel aren’t as vigilant and often gather around instead of attending to patients. Talking to the manager, hasn't improved the situation. Even though she listens to our concerns, nothing changes. Our efforts seem to worsen Mum's treatment. What's more, their prices keep increasing. So you're probably thinking we should move Mum elsewhere, right? The issue is, Mum's friends are here and other places aren't any better. We've looked into [Other facilities, and they're just about the same. Make sure you're out of options when you entrust your loved one to someone else's care. Unfortunately, these places aren't that wonderful and you'll have to check in on your loved one constantly.
- Useful
- Not useful
- Share