The Waterford at Dillon Pointe
Anonymous
"Great staff, clean facility, small rooms"
The only reason I gave a 4-star rating is because the room is small and my loved one's recliner won't fit. We picked this place because of the price and location. The staff is very helpful, and the facility is clean and smells nice. I would highly recommend Terrabella Spartanburg.
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Anne
"Assisted Living Review: Staff Friendly but Overworked, Residents Lacking Engagement"
The people at TerraBella Spartanburg are nice, but they work too much. The bosses don’t really know the workers, and they don’t pay attention to what the workers say about taking care of the people who live there. They don’t seem to understand what the residents and workers need. Whenever I visited, I didn’t see the people who live there doing anything fun. The therapists (the ones who help with physical stuff, the ones who help with daily tasks, and the ones who help with talking) are, from what I saw, nice, good at talking, and good at their jobs.
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Anonymous
"Affordable and Welcoming Assisted Living"
Maybe explore the place, ask residents if they're happy. We chose it for affordability and a welcoming vibe.
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Heather
"Great staff and good value, with minor cleaning issues"
My grandma passed away this Wednesday, and the staff there became like family over the past few months. The price is great compared to other places nearby, and I would recommend it to anyone! The place could be cleaner, as there were spiders and stuff in the ceiling corners, but it's not a huge deal overall. The meals were well-balanced, and the activities were really good. One of her medtechs, became like family too. She was always very informative and caring towards my grandmother. I'm very thankful they could move her in so quickly, and I appreciate your help with that! The staff are amazing and always so friendly. They felt like family to me and kept me updated regularly. I highly recommend this place!
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Elisa M
"Caring Staff and Comfortable Visits at Terrabella"
My dad stayed at Terrabella for only 3 1/2 months before he passed away. His dementia was more advanced than we realized. We chose Terrabella because they said it was an end-of-life facility and that they wouldn’t raise his costs. The staff was really kind and always ready to chat. Some of them became close to my dad and shared funny stories about his day. I felt comfortable visiting.
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KJ
"Assisted Living Facility Falls Short: Understaffed and Uncomfortable Conditions"
I wouldn't suggest this place. It's really sad how bad these places have become. There aren't enough staff, and they work too much. You can tell. I wouldn't feel good about leaving my loved one here. It's just really sad. I feel especially bad for old people who don't have anyone to speak up for them.
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anonymous
"Mixed Feelings at TerraBella Spartanburg"
TerraBella Spartanburg is nice, but not what Dad wanted. It felt too much like a nursing home, lacking a kitchenette. The sales director’s inquiry was inappropriate.
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anonymous
"Top Choice But No Openings for Family Togetherness"
Our family visited this place and it was one of our top choices. Unfortunately, we needed to find a place where our loved ones could be together, and they didn’t have any openings at the time. But we really think it would have been a great option for us.
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anonymous
"Friendly Place, But Not a Perfect Fit"
Terrabella Spartanburg is a very nice place. Everyone is really friendly from the moment you walk in. But for us, the layout just wasn't right for our loved one's needs.
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Anonymous
"Warm Community with Average Food"
The Waterford feels like home—a friendly, close-knit community where everyone knows each other. The food is okay, and we’d recommend it to others.
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