Arbor Terrace of Knoxville
Concerned Family Member
"Assisted Living Facility Falls Short on Care and Accountability"
Some workers show care, but accountability and training are lacking. Loved ones don't feel assured their family member is properly cared for. Arbor neglects regular showers and meal assistance in memory care. Food quality is poor. Night checks and medical issues are overlooked. Nurse practitioner's performance is subpar. Marketing prioritizes aesthetics over care. Director prioritizes profit over compassion. Family members deserve confidence in proper care. Facility's care capability has declined.
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Chris Judd
"Care and food subpar."
The staff cares, but food and care were disappointing.
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Carolyn P
"Family Tour Experience: Comfort Concerns with Memory Care Location"
Our family visited Arbor Terrace for an in-person tour. The tour itself was okay, but we decided not to choose Arbor Terrace because their memory care unit is located on the third floor, and we didn't feel comfortable with that arrangement.
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anonymous
"Understaffed Assisted Living: Mixed Experience"
I want others to know that my ratings consider the understaffing issue since the pandemic. Waiting times for help are too long. The food they serve consists mainly of sandwiches, lacks quality, and isn’t freshly made. Portion sizes are small. I’ve been providing meals for my loved one because she won’t eat theirs. Unfortunately, due to COVID, she hasn’t left her room, so she’s not getting any exercise. On the positive side, nursing care is good, and communication has been decent.
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Anonymous
"Great staff, friendly residents, and lots of activities!"
We’re really happy with it so far. Everyone we first met is nice and easy to work with. They’re very open about everything. Watching how the staff interacts with the residents, it feels more like a family than just a job. The other residents are friendly, and he loves the food. He stays busy with many activities. The price is similar to other places.
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Anonymous
"Happy with the facility and its friendly staff."
We’re happy with it so far. Everyone we talked to is great. They’re honest and show real care for the residents. The staff interact like a family, not just doing a job. Other residents are friendly. He loves the food and stays busy with activities. Their prices are similar to others.
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Daughter
"Decent Option, No Availability"
This place was kinda like the others I checked out. It was clean, folks were nice, and cost was similar. Seemed alright, but no room when I asked.
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