Brookdale Goodlettsville
Emily
"Mixed Experience at Brookdale Goodlettsville Assisted Living Facility"
My family member stayed at Brookdale Goodlettsville. They had many staff changes and new managers. She lived there for about 45 days; I visited for 40 to keep her happy and noticed some mistakes. Most of the staff were great, but I had to remind them of some things multiple times. She didn't like the food; it was disappointing, and they didn't offer alternatives when she couldn't eat it. There was a menu online, but it seemed outdated. The facility felt cozy, which we liked. I'd recommend it for that reason, but she wasn't happy because she wanted to stay home, and the lack of organization bothered her. They tried to involve her and keep her spirits up, but if she had gotten healthier, she might not have stayed much longer.
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Anonymous
"Pressured and Disappointed: Money Over Care"
Looking back, I felt really desperate when I had to find a place for my mom to get help. It seemed like they rushed me to pay upfront to save a room for her. But after my mom fell, they couldn’t give her the care she needed. They didn’t even return our money. It feels like they’re just in it for the cash.
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Anonymous
"Billing and Housekeeping Issues Mar Otherwise Good Facility"
Our overall experience could be better if the facility got the billing right. My sister was admitted on May 23rd, and we just got the billings sorted out a few days ago. It also took them too long to figure out her care plan, and I had to call them to lower the care costs because she stopped getting help with dressing and escort service to the dining room. The place is clean, but they had problems with housekeeping in her room. Family members had to vacuum a few times, and her sheets were never changed. The first time was a month, and the second time was two weeks. It should be done weekly. We had a rough start, but I hope things are getting better now. I love the staff!
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anonymous
"A caring and excellent assisted living facility."
Brookdale Goodletsville is great. The staff takes excellent care of everyone, including the nurses. They're professional, kind, and compassionate. The entertainment coordinators organize fun activities. It's an excellent place.
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Roger
"Friendly staff and great care at Brookdale – highly recommend!"
The staff at Brookdale are really friendly, polite, and helpful. Since moving in, our loved one’s health has improved a lot, and she’s being well taken care of. The staff always responds quickly to the call lights, and from what we’ve seen, we’d recommend Brookdale to other families.
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Brenda Cruise
"A Wonderful Home for Mom"
My mom has been here for 9 months and now she calls it home. She has Alzheimer’s and sometimes gets upset and confused, but the staff is always kind and supportive. She loves the Monday Bingo, and the food is excellent. There are outings when the weather is nice and activities for each season. It was a bit scary finding a place for her, but this has been the best choice we could have made.
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