Brookdale Jackson Oaks
K W
"High Costs and Poor Service at Assisted Living Facility"
I really can't understand why they force you to pay for things you don't need. They're also charging extra for a maintenance service that's not up to speed. When the pipes burst, the maintenance guy was completely clueless. I had to go out of my way to bring in a certified plumber to fix the mess! Management doesn’t seem to care about its residents, which is frustrating, especially when you’re shelling out an unreasonable amount for unnecessary things. The cost of living here is just too much. On top of everything, the staff is far from friendly. I strongly advise against anyone considering moving in here. Honestly, I can't believe the high rating this place has.
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anonymous
"Caring Staff and Peace of Mind"
My dad lives in Independent Living. He has Alzheimer's but doesn't need memory care yet. The staff takes good care of him, and maintenance requests are handled quickly. Knowing he gets help with his meds gives us peace of mind.
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Anonymous
"Not a Perfect Fit"
The assisted living facility felt too large for my family member and didn’t seem like the right match.
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Joy G
"Comfortable Living with Excellent Food"
Our family has been informed that our loved one is enjoying the food at the facility, so we believe the meals are really good. His room is just the right size for him, and everything is easy to reach. He also has his own space and privacy, which is important to him.
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anonymous
"Good Staff, Nice Apartments, Tasty Food"
We picked Brookdale Jackson Oaks for its great team. The apartments are pretty spacious and the food’s good too. I’d tell others to check it out.
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C. C.
"Assisted Living Facility Needs Improvement"
I think we should check out different places. My family member isn't happy here. They don't serve my family member enough food. The workers don't seem to care. When I talked about my family member's worries, they said my family member could leave. There aren't many veggies in the meals. Mostly just starchy stuff.
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Jodie B
"Avoid This Facility: High Costs, Poor Care, and No Refunds"
My family member could participate in bingo games. I would advise folks to avoid this place at all costs. The facility didn't assist my family member in understanding what was on the meal menu. It seems like the only thing they're interested in is your cash, and then they ignore the residents. It was the staff that brought COVID into the facility. There was no empathy shown by the facility for the residents or their families. My family member thought this place was terrible. I would suggest carefully reading the fine print on the contract. They refused to refund my family member's money after leaving. If I had the option, I'd leave a negative rating and consider legal action.
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Sheila Knowles
"'Brookdale Jackson Oaks' Disappoints with Overcharges and Neglect"
Luring you in with sweet words and promises, Brookdale Jackson Oaks sure makes a good first impression. My mom moved into their independent living with the hope of receiving a helper buddy, but it never happened. Confined to her room from a broken hip, she was stuck in isolation. Concerned for her dropping weight and deteriorating health, we decided to shift her to their assisted living, which was slightly better. Initially, they forgot her meals, but later began escorting her to the dining area. Having others around and regular meals helped her recover a little The frustration began when they overcharged us on the bill. Instead of $2465 per month that they had quoted, we were charged $3480! Despite paying the agreed amount for two months and clarifying the error to two of their staff, we were promised a call back from their billing department that never came. Imagine our shock when instead, they sent us a new bill inclusive of a $250 late fee! Outraged and baffled, I can hardly comprehend such an exploitative behavior towards the elderly. They revealed their true colors when mom fell and was admitted to the hospital for a week. No one from Brookdale bothered to check on us. Whether it's an inadequate workforce problem or some other issue, their service is quite disappointing. My faith in their capability to care for mom and other residents has plummeted and I wouldn't recommend them to anyone. Their main priority seems to be money, not the welfare of residents, so be careful not to fall for their false promises. Mom deserves better and we'll find her a good place once she's discharged from Spire.
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B. J. Downen
"Friendly staff and great resident reviews at Brookdale Oaks"
Brookdale Oaks is a great place. Everyone I know there says good things about it. The staff is always friendly and helpful.
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Anonymous
"Nice place with friendly staff"
The facility is really nice, and the workers are friendly.
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Anonymous
"Great tour and amenities, our second choice for brother-in-law"
We were impressed with this place and the tour staff gave. They took their time showing us around and answered all our questions. They offer many amenities for residents, and we felt my brother-in-law would fit in well. It would have been our second choice for him.
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Anonymous
"Friendly Director, No Room Tour"
Meeting the director was nice. She explained everything well, but we didn’t see a room. If we choose this place, we’ll need to check out a room first.
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Anonymous
""Poor Treatment and Low Quality Food in Assisted Living""
The place felt like an assisted living facility, but the quality of care was poor. It felt like they treated us more like renters than residents. It seemed like a place just to bide your time. The food provided was just passable, hardly nutritious by any measure.
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Anonymous
"She loves Brookdale—best choice among nearby communities."
My sister-in-law is really enjoying living at Brookdale. She likes the friendly staff and has made new friends. They have daily activities and the food is good. The place is clean. This community fits her needs better than others nearby.
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Anonymous
"Wonderful Community with Caring Staff and Lots of Activities"
I wish my mother had moved to this community, but she decided not to in the end. Even so, we had a great experience here! The community is outstanding, and everyone was super kind and helpful. It really seemed like a good fit for her. There are plenty of activities to keep everyone engaged, and the staff always received warm welcomes from the residents. This is a truly positive place!
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Anonymous
"Happy Times at Sunny Meadows!"
My mother-in-law is happy here. Staff is nice, encourages activities. She enjoys bingo. Food is good, with healthy options. Place is clean, recommend it.
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Anonymous
"Disappointed, wouldn't endorse this place"
My time there wasn't too good. I felt let down and wouldn't suggest this place to others.
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