Assisted Living Facilities

Brookdale Rock Springs

4.1/5.00 - based on 37 reviews
5 stars
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1 stars
4/5.00 Published 1 year ago

"A Great Place for Care and Delicious Food"

Our time at Brookdale Rock Springs was really good. They take good care of the people who live there. The food they serve is yummy, and the people who work there are nice and helpful.

4/5.00 Published 2 years ago

"Assisted Living Facility Needs More Staff for Resident Care"

They need more staff to help residents properly.

3/5.00 Published 2 years ago

"Great place, but rent too pricey."

I really like living here, but the cost of rent is too much.

4/5.00 Published 3 years ago

"Great tour, nice facility, friendly staff and residents"

We had a great tour. The facility is nice; staff and residents are friendly.

4/5.00 Published 3 years ago

"Clean and Friendly Environment with Personalized Care"

While our loved one stayed there, the place was always really clean. The staff were friendly and would share little stories about our mom, showing they paid attention to her. Our loved one had to move to a nursing home eventually, but they always said she brought joy and loved being there. Overall, it was a great place.

0.5/5.00 Published 4 years ago

"Overpriced Assisted Living Facility Prioritizes Profits Over Care"

This facility is flawed to the core. They unceremoniously evicted my 92-year-old father, a veteran of WWII and the Korean War who is currently in hospice care, on a 24-hour notice due to baseless accusations. He has dementia, and I suspect they wanted his room for another resident so they can earn more revenue as hospice was covering some of his expenses. The Marketing and Activity Directors, who were wonderful and respected by all, have both departed. The employees, who although dedicated and excellent at their jobs, are being stretched too thin and lack adequate compensation. It seems like the corporate only cares about profits, limiting their hours to only 36 a week. The Executive Director, who was the biggest part of the problem, has been let go. I urgently advise anyone with loved ones in this facility to explore other options. You're paying too much for subpar service.

4.5/5.00 Published 5 years ago

"Perfect Place for Independent Living with Great Professional Care"

My father and his wife, both in their nineties, needed a place where they could live on their own but still get help when needed. We checked out several places in Kingsport and finally found the right one: Brookdale Rock Springs. The place is lovely, and the care my father has gotten in his first month has really helped him get healthier and more independent. The move went smoothly, and even though it took some time to adjust, Dad seems happy with his new home and friends.

1/5.00 Published 5 years ago

"Beware Expensive Assisted Living Lacks Amenities and Comfort"

By far, this is the most costly place in the tri-city area, beating others by thousands. Shockingly, it doesn't even have security cameras around the building. Its covered porch, where your relatives would likely want to spend time, hardly has enough seats. It can only fit about 6 people and unfortunately, it's fully exposed to the sun making it too hot most of the time. The rooms don't use heat pumps. Instead, they use hotel-like AC/heat units that are either too hot or too cold. On top of that, the rooms are carpeted, which isn't the healthiest choice in my opinion, and the bathrooms are super tiny. Not to mention, the living spaces are small without separate areas for sleeping or lounging. As for the activities, the event rooms and the dining areas are at opposite sides of the building. And since they don't allow event announcements, your loved ones will likely be out of the loop and miss out on fun stuff. Before settling on a place, I recommend checking out several ones. Make sure to meet the Executive Director who'll be responsible for taking care of your family members.

2/5.00 Published 6 years ago

"Premium Cost, Substandard Service at Assisted Living Facility"

Read the fine print carefully before moving any family members to this assisted living facility, because in the year my husband has been there, things have just gotten worse. We've had to hire outside help to keep his room clean because it's been ignored for days, even up to 9 days without a change of sheets. Dirty items like baby powder from his shower and food crumbs litter the floor and used urinals are left in the room. Despite my complaints, I was only given empty promises that things would improve. Apparently, they don't have a housekeeper and the Resident Assistant is expected to clean. This is all the more frustrating considering this place costs an arm and a leg, yet the service only continues to deteriorate. Even simple things like the front door's automatic button don't work properly most of the time, making it tough for my wheelchair-bound husband. As sick as he is, we desperately want to move him somewhere else, but for now we're stuck. Do yourself a favor and explore other options before making a decision.

4/5.00 Published 7 years ago

"Embrace the Next Chapter of Your Life!"

This lovely facility offers many amenities. It’s a fantastic place to enjoy your golden years. The Sales Manager, goes above and beyond to meet resident expectations. I attend events there often and highly recommend it for anyone transitioning to assisted living. You’ll wonder why you didn’t do it sooner.

4/5.00 Published 7 years ago

"Still adjusting but positive overall."

The food isn’t quite what I expected. I know most of the residents can’t taste well, but I thought it would be better for the price. The staff is okay and responds quickly. Sometimes things take a bit, but they’re improving. I like both the staff and other residents. They offer lots of activities to keep you busy. Brookdale Rock Springs is in a great location—everything I need is nearby, including my condo. I’m still getting used to the new place, but I’m giving it a chance. The main issue is the cost.

4/5.00 Published 7 years ago

"My Tour"

This place felt friendly when I visited. The folks I met were kind. They have daily activities and allow pets. It's near a bus line. The community we picked just seemed like a better match.

4/5.00 Published 8 years ago

"Safe and Caring Community"

This place was nice, but my mom left. She liked it here and they took good care of her. The people who work here are really nice and helpful. It's a good place, we knew she was safe.

4/5.00 Published 8 years ago

"Fantastic Experience at Assisted Living Facility"

My sister mostly plays bingo, but they have other activities. The meals are tasty. Her room is nice and always clean. The community is friendly. I recommend their services.

4/5.00 Published 8 years ago

"Friendly Staff and Beautiful Facility with Minor Accessibility Issue"

The workers were nice and loved helping seniors. They cared about finding a good place for my mom. The building was pretty and easy to get around. I was a bit sad that the bathroom in the only room available wasn't for people with disabilities. They only had two rooms like that.

4/5.00 Published 8 years ago

"A Great Start"

My mom just moved in a few days ago. The staff is really nice and the place is great. We haven't been here long, so I can't say much yet. Susy helped us a lot, she's awesome.

3/5.00 Published 9 years ago

"“Decent Condition with Minor Maintenance”"

It’s a pretty nice place based on what I saw. My brother lives there, but they have some issues they can’t seem to fix, like the toilet and the door. Other than that, everything else is in pretty good shape, except for some minor upkeep.

3/5.00 Published 9 years ago

"Mixed feelings about Brookdale Rock Springs"

I think Brookdale Rock Springs is pretty decent overall, though it could be better. The place looks nice, and the staff are all friendly and helpful. They stick around for a while, which is good. However, the food isn't great, especially considering the price.

1/5.00 Published 10 years ago

"Exaggerated promises, underwhelming care delivery in assisted living."

In our experience, they didn't do a great job. The staff painted a picture of a facility capable of providing the care we needed. They checked out the secured facility she was living in, assessed her health conditions and accepted her into their care. But their staff ratio and security measures are subpar. They promised frequent checks to ensure her safety, especially against her wandering habits. But these promises weren't kept. Often, I would visit to find her bedding soaked in urine and a foul smell in her room. If you're a healthy senior or a person with mild dementia who can manage personal hygiene and doesn't wander, it's a perfect place. The facility is beautiful and well-maintained. However, they should not have accepted someone with her specific needs. I was greatly let down. Their sales team exaggerated the level of care they could provide. They claimed they could care for her unless she required a feeding tube or a respirator, which sadly, turned out to be untrue.

Brookdale Rock Springs

Address
640 Rock Springs Road
Kingsport, TN - 37664

Website

Email

Telephone
(423) 239-8803

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