Assisted Living Facilities

Deane Hill Place

3.8/5.00 - based on 58 reviews
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1 stars
1/5.00 Published 10 months ago

"Poor communication and questionable billing practices at Assisted Living Facility"

The office manager at this assisted living facility never answers calls to her cell phone or responds to emails. She then tells your family members that they owe loads of money, which is completely incorrect. She is known for not communicating and is always missing. People say she's somewhere at Dean Hill, but no one knows where.

3/5.00 Published 1 year ago

"Mixed feelings about Deane Hill Place Memory Care facility"

We visited Deane Hill Place while looking for a place for our family member who needs Memory Care. The people there were nice and the place seemed alright. But, we noticed some things that need fixing during our tour.

1/5.00 Published 1 year ago

"DHP Facility: Unprofessional Treatment, Lost Payments, and Lack of Support"

We had a horrible time here. The workers at DHP acted very unkind and unprofessional. My mom, who has Dementia but is still sharp, suffered a lot here. The staff made fun of her and made her eat in a corner all by herself. They let one man always control the TV and one staff member was really rude to her for not mingling with the others. My mom often had to shower by herself because no one helped her. Once, another man even walked into her shower! It doesn't stop there. They never processed the credit card payment for the first month's rent. They also lost my credit card details so I had to get a new card. I also paid a fee for activities, but they never provided any. There were times when my mom had to use the emergency button for her roommate who couldn't speak well. No one would come to help her. After a long time, when help finally came, they told my mom she should mind her own business. My mom is a retired nurse and she was simply trying to help another person, like she had done all her life. Like I said before, it was a disastrous experience.

2/5.00 Published 1 year ago

"Disappointing Experience at Dean Hill Place"

I didn't like my time at Dean Hill Place. They need to get better at talking with us, providing service, and keeping their employees. The atmosphere was not good. The facilities were clean enough.

3/5.00 Published 2 years ago

"Dark and Dirty Assisted Living with Poor Tour Experience"

We toured this place in person with our family. The tour wasn't great. The place was not very clean, and the apartments were dark and gloomy. We knew it wasn't the best fit for our loved one.

4/5.00 Published 2 years ago

"Needs improvement, unfriendly staff, outdated building."

The building was old and not clean, and the staff wasn't friendly.

1/5.00 Published 2 years ago

"Reasons Not to Choose This Assisted Living Place: Low Staff and Terrible Food"

The staff at this assisted living place was generally nice to my grandmother during her stay. But, a few of them weren't very helpful. Unfortunately, the place seems to have too few staff members, often only one caregiver for each building. It's clear that one person can't handle so many residents, but the higher-ups don't seem to mind because they're not around later in the day and they don't get involved. It's sad to see how hard the staff is working. A lot have quit, leaving even fewer to handle everything. The ones who have stayed should get a raise or a bonus, but I doubt they'll get anything. Especially when you consider how much we're paying for just one room and really bad food. The food here is gross. Please don't bring your loved ones to this place.

4/5.00 Published 2 years ago

"Positive Experience Close to Home in Reliable Memory Care"

We chose this community because it's close to home and convenient for quick visits. The memory care unit here is excellent. I'm glad my loved one is there; I feel secure, which was crucial. They really try their best to care for my loved one and all residents.

3/5.00 Published 2 years ago

"Lack of Follow-Up and Orientation at Assisted Living Facility"

We chose this community because of its location and the smaller number of residents in each cottage. However, the food quality and quantity need improvement. While we received a lot of attention before signing the contract and moving our loved one in, there hasn't been any follow-up from the office since. Unfortunately, there was no orientation provided, so our loved one is unaware of the available amenities. Although the CNA showed me around, the same courtesy wasn't extended to our loved one.

3/5.00 Published 2 years ago

"Great Location and Caring Staff"

The Deane Hill Place location is great for our loved one because they're still independent. They can walk to nearby places like the grocery store and mall. The building layout is nice, and the community is very clean. The workers are friendly, especially one nurse who spends extra time with our loved one. We had an issue with the community fee, but the management resolved it.

3.5/5.00 Published 2 years ago

"Polite staff, facility didn't meet update preferences."

Polite staff, but facility didn't meet our preferences for updates.

3/5.00 Published 2 years ago

"Mixed Experience at Assisted Living: Food Woes, Great Nurses"

The food has gotten worse. The management changed without telling us, and our rent is increasing by several hundred dollars. Despite this, I still buy groceries for my dad every week because he can't eat the food. On the bright side, the nurses are excellent. That's why we're still here.

4/5.00 Published 2 years ago

"Good facility with helpful staff and decent care."

The staff is helpful, but the food isn't great. Overall, it's a good assisted living facility.

1.5/5.00 Published 2 years ago

"Assisted Living Falls Short on Staff and Organization"

I wouldn't recommend this place for your loved ones. Compared to other places we've seen, they're not well-organized. Props to the maintenance guys, though. They're always friendly, efficient, and go the extra mile. But there just aren't enough good staff members here, and everything feels chaotic. Plus, they really need a new chef. The food is often not good at all.

4/5.00 Published 2 years ago

"Deane Hill Place: Easy Move-In and Reasonable Cost"

Deane Hill Place was great! Moving in was easy, and the cost seemed reasonable. My loved one just wanted to go back home, unrelated to the facility.

5/5.00 Published 6 years ago

"Deane Hill's best"

I believe that the majority of all attendants and management are most accommodating and helpful . [Name removed] who has been helping out in the cottages has been a dream come true. The evening shift in building 5 [name removed] and [name removed] are the kindest and most helpful the best of deane hill

4/5.00 Published 6 years ago

"Warm and Supportive Environment for Loved Ones"

This place is really nice. The staff are super nice and always ready to help. The buildings aren't too big, which means it's easier to get to know everyone. They take really good care of my mom and treat her like she's part of their family.

0.5/5.00 Published 6 years ago

"Blunt and Heartless: Unwelcome at Deane Hill"

My encounter with the woman who toured me around was undoubtedly awful. She was blunt, heartless, and I felt like she had ulterior motives when discussing my mom's needs. She seemed to hurry me, not caring about my mother, only about filling up 'her beds'. I chose NHC for my mom because it was clear to me that they genuinely care for their patients. At Deane hill, I felt unwanted and never would I want my mom to feel like that. I would always, unequivocally, steer clear from Deane hill.

1/5.00 Published 6 years ago

"Dean Hill Place: Disjointed Layout, Understaffed, and Unpromising"

I would advise against choosing Dean Hill Place. The living quarters are divided into numerous tiny buildings set up like a school campus. For meal times, the food is cooked in one building, and then it needs to be carried to all the other structures. Plus, they are short-staffed in their medical department, causing delays in administering medications to all the residents on time.

3/5.00 Published 6 years ago

"Mixed Experience at Dean Hill Assisted Living"

My parent lives at Dean Hill. The rooms are well-designed with windows for sunlight and an emergency button. The cottages feel like home, comfy and clean. The staff is friendly, but the administration seems more concerned about profit. Problems persist despite requests and discussions. Meals: Many complaints about unappetizing commodity foods. My parent prefers delivery or frozen TV dinners. Activities: Geared toward children, insulting to adults. Little effort to improve activity options. Fee Surprise: Disappointed in the $3,000 "Community fee" sprung upon admission. Poor taste. Level of Care: Often short-staffed, especially on weekends. LPNs and CNAs multitask, leaving residents uncared for at times. Emergency buttons malfunctioned without prompt correction. Hope this helps others deciding.

4/5.00 Published 7 years ago

"Room for Improvement in Deane Hill Place Assisted Living"

My family's experience at Deane Hill Place has been mostly good, but there are some areas that could be better. They don't always seem to understand each resident's unique needs. Instead, they have a one-size-fits-all approach. Also, the community fee is too high, and we weren't informed about it at the start. The website looks great, but it doesn't mention that the rooms don't come with furniture. We had to bring our own. Despite these issues, the community is very clean and odor-free, the residents are well taken care of, the food is tasty, and the staff is friendly, even though they seem to change often.

4/5.00 Published 7 years ago

"Mixed Experience: Good Assisted Living, Needs Memory Care Improvement"

Unfortunately, my dad passed away soon after coming here, but my mom is still here. She's in the assisted living part and they take good care of her. The memory care area needs improvement, but overall, it's a nice community. I'd suggest the assisted living section.

4.5/5.00 Published 7 years ago

"Warm and Caring Staff at Dean Hill Place Make a Difference"

The staff and management here are super friendly and know a lot about memory care for people with dementia and Alzheimer's. They just got a new chef, so the food is pretty good now. The rooms are clean, and there are no bad smells. The nurses are both friendly and experienced. We appreciated the discounted fees for June, especially since other places were much more expensive. They're also updating the flooring, lighting, and grounds, which means some noise at times, but the end result will be nicer cottages. Everyone, from the assistants to the directors, really cares about my mom. They keep me informed whenever I need to know something. More than anything, they show a genuine love and care for families like ours. The entertainment and activities are great, with live music every week and other fun things to keep life interesting. We’re really impressed with the place and the people. Mom seems to be adjusting well in this caring environment, just 10 minutes from our home.

4.5/5.00 Published 7 years ago

"Caring Support from Day One to the End"

Moving a loved one, especially someone very independent, to an assisted living facility is tough. My mom moved to Deane Hill Place, feeling a bit nervous. It’s hard to go from being self-sufficient to needing help, but she was willing to try. Her worries went away quickly, thanks to the staff at Deane Hill Place. The small, cozy cottages allowed for personal attention from caring people. While not everything was perfect, they focused on the most important things: compassion, respect, and friendship. As mom got closer to her natural passing, she wanted to stay in her room at Deane Hill Place, surrounded by loving caretakers, friends, and family. The staff made sure she was comfortable until the end, giving strength and support to our whole family. If you have a loved one who needs attentive elder care, check out Deane Hill Place. Talk to the residents, staff, and management. Then decide for yourself. My mom would be happy you did!

4/5.00 Published 7 years ago

"Had a Friendly Tour!"

I visited Deane Hill Place during my tour. The kitchen, hallways, and common areas were all quite clean. The staff was friendly and helpful, but it didn’t meet our preferences.

3/5.00 Published 7 years ago

"An Okay Community"

This place seemed nice when I went there. The staff I met were friendly and helpful, but it didn't feel like home. They allow pets and can handle different diets.

3.5/5.00 Published 7 years ago

"Consider Deane Hill Place for Limited Budget Assisted Living Needs"

My husband stays here. The best parts are big rooms and nice garden. But, activities and meals are just okay. Some problems with laundry and care level. To explain my rating: Care Level: Needs better staff who know residents' needs and meds. Meals: They didn't offer water initially. Now they do. Desserts, not fresh fruit. Meals adjusted for needs, balanced. Activities: Effort, but not good for less able residents. Laundry: Things get lost. Some pay for private service. P.S.: $1,500 non-refundable entrance fee.

3.5/5.00 Published 7 years ago

"Mixed Feelings About the Visit"

This place was changing owners when we visited. I didn't like how it was set up. They have many small pods with about twenty people each. Everyone shares a common area and spends all day together, including meals. It had a nice atmosphere, but we wanted a place where she could have her own apartment.

2/5.00 Published 7 years ago

"Consider Exploring Other Options First"

I'm completely unsatisfied with both the facility and its staff. They seem to handle it like a mental asylum, rather than a home providing assisted living. They show no eagerness to collaborate with families to guarantee well-being for the people living there.

4/5.00 Published 8 years ago

"Cozy Cottages with Personalized Care"

I really enjoyed the cozy, homey atmosphere of the individual cottages, and how they focused on each person’s needs.

4/5.00 Published 8 years ago

"Staff handled challenges well, grateful for their support!"

The workers were really nice! I saw some tough situations and liked how they handled them.

4/5.00 Published 9 years ago

"Clean and friendly place for loved ones, despite brief stay"

Our family member stayed at Brookdale Deane Hill briefly, but we left with a positive feeling. The place was really clean, and the staff seemed nice and caring.

2/5.00 Published 9 years ago

"Unsatisfactory Care and Assistance at Brookdale"

My husband stayed at Brookdale where he hardly received any aid, especially during meal times. He even got so dehydrated that he fell and had to be hospitalized. Currently, he's recovering in rehab.

4/5.00 Published 9 years ago

"Nice Facility with Good Care"

They should get better at communicating. I had to ask twice for some things. But overall, the place is nice and well-maintained.

4/5.00 Published 9 years ago

"Residents Enjoy Great Treatment and Community Amenities"

I feel like everyone here is really friendly and they take good care of the people living here. My dad stays in one of the smaller communities within the facility, which I think is nice. They even have their own dining area, which is great. But, I think the people in charge could be a bit more organized, and it's not always clear who to ask when you have questions. Overall though, it's a good deal for what you get.

4/5.00 Published 10 years ago

"Looked like a nice place"

"We visited this community while exploring care options for a family member. It seemed like a pleasant place overall. The staff were friendly, and the facility was clean. However, the food didn't impress me as much as other communities nearby

4.5/5.00 Published 10 years ago

"Painting, Updating, and Refreshing the Community"

They are renovating, so it’s a bit hard to rate everything right now. They are painting, updating, and refreshing the place. Honestly, it didn’t even seem like it needed it before. Despite the construction, they are still providing good care. They keep the activities going, even if they sometimes get moved or postponed. Overall, it’s a really nice place, and I think it’s working out pretty well.

4.5/5.00 Published 10 years ago

"Great physical therapy and secure courtyard!"

This place is really great, and they've done an amazing job so far. The entire staff has been working hard with my loved one, and the nurses and physical therapy team have been awesome. She's much more mobile now than when she first got here. The facility is clean and nice-looking. I especially like the large secure courtyard between the two memory care units; it's like a park! The only thing that could be better is having more activities on weekends, since she seems to get bored then.

4.5/5.00 Published 11 years ago

"Nice place, not as convenient"

The facility was nice and big, but inconvenient in west Knoxville. It seemed a bit dim due to artificial light. The keypad entrances were the only way in and out, and the memory care area was less active.

4.5/5.00 Published 11 years ago

"Top-notch care, communication needs improvement"

I don't interact with the staff as much as the other caretaker does, but the ones I've dealt with seem fine. We first placed him in a lockdown because we were worried he'd try to leave, especially since he's a former college professor with sharp cognitive skills, though his memory isn’t what it used to be. Homewood decided he’d do better in assisted living than in lockdown, and it’s been great for him. When I visited the lockdown area on a weekend, I noticed they had minimal staff, and they weren't friendly. In the regular facility, I haven’t had any issues, although they did forget to check on him once when he was sick due to a communication problem. Overall, I think the care has been more than adequate, and any mistakes have been because of communication issues. His other caretaker has talked to them, and they are working on improving their communication. Before moving to assisted living, he lived at home alone and was only eating donuts. He lost a lot of weight and had sores all over his body. Since moving into assisted living, his skin has completely cleared up, and he’s gained about 10 pounds, which shows he’s getting good care.

3.5/5.00 Published 11 years ago

"Nice but separate buildings"

The community had multiple buildings. Mom would need to go next door for physical therapy and meals, which she wouldn’t like. It's a nice place, but she prefers everything under one roof.

4/5.00 Published 11 years ago

"Great value for the price, would recommend Homewood Residence."

We chose Homewood Residence mainly because it was affordable for us.

Deane Hill Place

Address
401 Catherine McAuley Way
Knoxville, TN - 37919

Website

Email

Telephone
(865) 690-4070

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