Elmcroft of Jackson
JWP
"Happy Resident Refers Newcomers to Beloved Facility"
After checking out a different place, I prefer this one more. I’ve shared my details before, and thanks to my recommendation, a couple has just moved in. I really enjoy living here.
- Useful
- Not useful
- Share
Anonymous
"Comfortable living with great staff, more activities would be nice"
The staff at American House Jackson has been really great. Moving in was easy, too. I think it would be better if there were more things for residents to do every day. I would recommend American House Jackson for Memory Care, since that's what we know about.
- Useful
- Not useful
- Share
John
"Abrupt Discharge, Poor Communication at American House"
Our family member was at this facility for just a short time before they sent him for behavior checks. After this, they said he couldn't return to American House once he was released. We were not kept in the loop about these decisions and American House wasn't ready to cooperate with us or give any warning. They kicked out our family member right away.
- Useful
- Not useful
- Share
Anonymous
"Nice Staff but Overpriced Assisted Living Services"
The staff are really nice. was particularly amazing! However, the price seems too high for what they're providing.
- Useful
- Not useful
- Share
Anonymous
"Friendly Staff and Great Amenities"
This assisted living place is really good. It’s clean, shiny, and the people who work here are super friendly. They showed us around without rushing, and they were happy to answer all the questions we had. They have lots of cool stuff for the people living here to enjoy. You should definitely check it out by going on a tour.
- Useful
- Not useful
- Share
Anonymous
"Inadequate Supervision Leads to Unpleasant Experience"
Our experience here was really bad when my folks stayed, both in the memory care section. Somehow, my dad walked right out and the workers didn't even realize he was gone until someone spotted him in the car park two hours later and got him back in. We had to move my folks out of this place.
- Useful
- Not useful
- Share
Anonymous
"Caring staff and clean facility; minor issue with resident interaction."
My loved one is having a nice stay at Elmcroft! The facility is mostly clean, and the staff is very good. They come quickly when needed and are very caring and helpful. I also appreciate that it’s a smaller facility, so my loved one gets the care she needs. The only issue is that the other residents don’t quite match her mental level for interaction. Other than that, she’s having an excellent stay!
- Useful
- Not useful
- Share
Anonymous
"Uncle Thriving in Assisted Living!"
My uncle's doing great at this place! He's loving the food and activities. We're happy too!
- Useful
- Not useful
- Share
Anonymous
"Caring Community for Mom"
My mom loves this place! The people here are super nice and take good care of her. They have lots of fun things for her to do, which keeps her busy and happy. Moving here was stress-free for her. And the food? Yum! I think other families should consider this place for their loved ones too.
- Useful
- Not useful
- Share
Mark
"New Resident Impressed"
My dad just moved to Heartland Village and is still adjusting. I’m really impressed with the place—it’s nice, and the staff is friendly and helpful.
- Useful
- Not useful
- Share
Anonymous
"Frustrating Experience with Nursing Home Admission Process"
Unfortunately, dealing with this nursing home is challenging when it comes to referrals and approvals for entry. I helped an elderly man move into this facility and we thought everything was all set for his transfer when they suddenly denied him entry without providing any reason on the day he was supposed to move in! Numerous phone calls were made to the Regional director but none of our calls were returned.
- Useful
- Not useful
- Share
Family Member
"Great communication and no complaints so far, happy with care."
The staff is great at keeping us informed, so their communication is excellent. Although we live far away, we plan to visit soon. So far, we haven’t had any complaints.
- Useful
- Not useful
- Share
MaddiesMom
"Wonderful Staff, Minor Administrative Issue Resolved"
The staff was amazing! The nurses, caregivers, food service, and maintenance workers were all so kind and really seemed to care about my dad as a person. They also showed concern for me. After my dad passed away, we hit a snag with an administrative issue – the refund wasn’t right, and it took a while to fix. I had to get corporate involved to resolve it, but in the end, everything was sorted out to my satisfaction.
- Useful
- Not useful
- Share
Anonymous
"Great visit; Dad starting on the 28th. Thanks for help!"
I had a great visit at Elmcroft. My dad starts there on Friday the 28th. Thanks for your help!
- Useful
- Not useful
- Share