Elmcroft of Shallowford
Anonymous
"Unhappy with staff, care, and cleanliness at Assisted Living Facility."
My dad ended up helping a nurse lift a fallen patient because no other staff was around. I wouldn't suggest this place to anyone. We transferred my grandpa from American House because of problems with team availability and care. Sadly, he's since died. We ran into trouble with missing medicines, and we were not happy with the way other people living there were treated. We noted a roach problem, too.
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Alicia
"Struggled to find care for stepdad with dementia. Finally accepted."
My stepdad had to stay in a hospital for almost two weeks because of his mean behavior caused by dementia. This place was the only one that agreed to take him in when nobody else would.
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DD
"Brother's choice, friendly staff, good food, pleasant environment; recommended."
My brother chose this place. He really liked [name removed] and the food that the chef brought him. Everyone is very nice and friendly. The food is good, and my brother always gets seconds. It's a nice place and it smells good, not like most assisted living places.
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Anonymous
"Billing Surprise at Assisted Living Facility!"
There's a big problem with not enough nurses here. Some nurses don't think it's urgent to help residents! I was told I'd pay about $$ /month, but my first bill was $$[name removed]! I can't afford that.
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Alicia M
"Understaffed Assisted Living"
American House doesn't have enough staff for their clients. Caregivers struggle because there's usually only one person in the memory care unit. They don't always know residents' names or how to care for them. My step-father had a serious health scare because they didn't realize he hadn't urinated in a while. Overall, they're nice but understaffed.
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anonymous
"Elmcroft Tour: Nice but Pricey"
We had a nice tour at Elmcroft of Shallowford. The facility was good, but a bit pricey.
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PT
"Safe and Engaging Assisted Living Community"
I really like how the community involves the residents. They’re doing their best, and they’re super careful about who comes in and how. Keeping the residents safe is their main goal.
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Anonymous
"Satisfactory Virtual Tour of Neat Facility"
I took an online tour. The place seemed okay and was tidy.
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Scott H
"Friendly Staff and Good Room Sizes at Elmcroft"
We picked Elmcroftof Shallowford because they had space available and we had a nice chat with the people who work there. The rooms are a good size compared to other places we saw. I think other people would like it here too.
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