The Crossings at Brentwood
Anonymous
"Mixed Experience at Assisted Living Facility"
Sometimes, there weren’t enough staff for the price. The charge for meals delivered to patient rooms was too high. Although they canceled that charge before we signed the contract, other issues arose. When my loved one moved to the dementia floor, things went downhill. The room wasn’t cleaned often, and the bathroom became unsanitary. Nursing care declined, and my loved one fell multiple times. Monthly statements were inconsistent, and charges needed fixing. Sadly, my relative passed away, but we still haven’t received the final bill. Communication with the Director was promised but never happened. They rushed us to move out my relative’s possessions, showing little compassion during our grief. Initially, it seemed like a great place, but over time, we felt disappointed. Be cautious and check billing statements!
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Anonymous
Anonymous
Anonymous
Anonymous
"Great Difficulty Getting Help"
My experience was not great because it was really hard to get help when I needed it. Twice, I waited for more than 45 minutes, and then I had to search for help on different floors. The facility also has problems with bookkeeping and accounting, and they don’t fix them quickly when they’re brought up. The long waits also affect the quality of care.
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Anonymous
Anonymous
"Assisted Living Facility Flooding Incident Disappointment"
My mom's place flooded during a big rain. It was July 4th weekend, so no one from maintenance was around. I emailed the Executive Director and the maintenance Director but got no reply. Luckily, a nurse knew where the water remover thingy was, so I spent two hours sucking up water from her carpets. If mold shows up, those ignored emails won't help their reputation.
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Anonymous
Roger M
Anonymous
Anonymous
Michelle
Peter
Anonymous
"Lovely Facility, Needs Better Staff-Resident Interaction"
I visited this assisted living place and it’s really pretty. The nurses are nice and they chat with the people living there a lot. The part where people live on their own is super nice, like little apartments, but it doesn’t look like they help folks make friends with each other. The part of the building for people who need more help remembering things is different – they have a big room where everyone can hang out together. You can see some great sights from here! It costs a bit more, but the place sure is nice to look at. Oh, and one thing that wasn’t so great – I saw some of the people who serve food being mean and yelling at the people living there. That didn’t make me feel too good about the place.
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Anonymous
anonymous
Pamela
Steve V
Ross O