The Pavilion Senior Living at Carthage
Angie K
"Facility Cashes Check Despite Verbal Agreement Not To"
We were looking for an assisted living center for a family member. We met with someone. She was professional and seemed honest. She said she could hold a $1500 deposit for the room while we looked at options that accepted our family member's insurance. She said as long as we let her know by the day before, she would not cash the check if we decided to go somewhere else. Even though we didn't sign anything, we both agreed verbally. I tried to call her on Tuesday, Wednesday, and Thursday, but she was never there. Each time, I left a voicemail asking her not to cash the check because we found another place that took our insurance. But, she cashed it anyway without telling us. When we finally got a hold of her on Monday, she flat out told us: "That is a non-refundable move-in fee. You signed paperwork saying so. You're not getting your money back.
- Useful
- Not useful
- Share
Anonymous
"Good tour, nice, clean, friendly staff"
The facility tour was good. It seemed nice, clean, with friendly staff.
- Useful
- Not useful
- Share
Anonymous
"Friendly and Clean Assisted Living with Balanced Meals"
My friend will move here soon. The place is clean, friendly, and helpful. She'll have a spacious room in this cozy community with assisted living and a secure memory care unit. The food looked balanced and tasty.
- Useful
- Not useful
- Share
Anonymous
"Pleasing Home with Room for Improvement"
The place is pretty new and the rooms are great. My family member really likes the meals. They’ve got a top-notch cook, and the dishes are top-quality. The spot for fun stuff is awesome. They go on trips and pay lots of attention. There’s even a beauty shop right there. But they need to check up on tough issues better, and the workers should fix their errors and talk more.
- Useful
- Not useful
- Share
Anonymous
"Friendly staff, nice place, fair price"
The people here are super friendly and always ready to help. The place looks great, and it doesn’t cost too much.
- Useful
- Not useful
- Share