Avanti Senior Living at Towne Lake
Anonymous
"Highly recommended for friendly staff and good food."
Avanti is great! My brother enjoys the food and activities.
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Donny Torres
"Unsafe Conditions, Poor Care: Disappointing Assisted Living Facility Experience"
This place looks nice and all, but they don't take care of people well. My father-in-law stayed here for a little over three weeks, and in that time, he got hurt seven times. One of those times, he hurt his head so bad he had to go to the hospital. After the first week, we knew this wasn't a good place, so we moved him out fast. We even had to pay extra for someone else to watch him at night until we found a new place. At night, the staff just sit around playing with their phones and don't even check on the people living there. I saw this with my own eyes when I stayed overnight. Sometimes, we'd find other people in my father-in-law's room, sleeping in his bed and messing with his stuff, even eating his snacks! And the worst part? The people in charge didn't even care. They didn't apologize or try to talk to us about fixing the problems.
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Lisa H
"Avanti Assisted Living Fails to Refund Elderly Residents"
In July, my mom and I visited Avanti Towne Lake. It was our first stop. My mom liked it, but we had other places to explore. They assured her of a fully refundable deposit for a room. She later chose a different place and requested a refund. Weeks passed, no refund. I contacted the Executive Director, who initially promised a refund but later denied it. Avanti's dishonesty hurts the elderly.
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anonymous
"Friendly staff and excellent food at Avanti Senior Living"
We chose Avanti Senior Living because the staff was very friendly and the place felt like a classy resort, not stuck-up. The staff knew everyone's name, and the residents had positive things to say. They were organized and had a great staff-to-resident ratio. The food was amazing, with chef-prepared meals. I tried a meal and was impressed by the cooking. I would recommend this place to others.
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Anonymous
"Subpar Experience at Avanti - Understaffed and Overmedicated"
I would definitely not suggest you consider Avanti. It was our initial experience with a memory care facility after trying to manage at home for two years. We only lasted one month before we were told to visit a psychiatric hospital for medication adjustments if we wanted to continue staying there. Even though they promised us this was a regular procedure, we were hesitant but gave in. A total disaster! We started with 2 medications and three weeks later ended up with 10! During this time, we felt like lifeless zombies. Avanti reassessed the situation and said they'd be happy to have us back, only to tell us two weeks later that we had to leave. These drugs they prescribed wreaked havoc on my loved one's health! Now, at a new memory care facility, they have stopped all medications and adore him. The main issue at Avanti was that we rarely saw more than four to five caregivers for 37 residents. In comparison, our new place constantly has three to four caregivers for just 12 to16 residents. Avanti was clearly understaffed, which we and several others raised concerns about. Some were scared that they would be ousted and left stranded. We didn't back down and kept questioning their practices, which they did not appreciate!
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Ellen
"Unfulfilled Promises and Negligence in Elderly Care Facility"
There seems to be a lack of respect towards the elderly here. Promises made to admit elders into the facility are not fulfilled. Staff have quit due to poor treatment by management. The executive team ignores calls from the residents, and there's no resolution for community complaints. There's also an ongoing issue with lack of food and slow response to bathroom emergencies. Drastic changes are needed. We need new management, LLC shouldn't only focus on profits, and new employees should be hired based on their respect and sensitivity towards the elderly's current needs. I'm very upset seeing elders being forced to leave the facility when they really don't want to. These issues can and should be fixed.
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Anonymous
"Experience Going Well So Far"
My mom is doing great since moving to this community. The staff takes good care of her, and her room is clean and nice. They provide tasty meals and fun activities. Overall, our experience here is positive, and I’d recommend it.
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Anonymous
"Great Tour, Not the Right Location"
I have no complaints about the tour I took of this community for my loved one. The staff were on time for our appointment and answered all our questions. The place was clean with lots of great amenities for the residents. It just wasn't the right location in the end.
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A FORMER RESIDENT
"Unpleasant Experience and Frequent Confrontations at Avanti"
I stayed at the Avanti for four months, from January to May in 2017. I had to pay $4740 a month for a small one bedroom apartment. They also stopped serving meals directly to my room, even though that was a service I was paying for. There were repeated arguments between the residents and the staff serving meals in the dining room. It was very distressing. Overall, I'm really glad to be living somewhere else now.
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Anonymous
"Beautiful, close, and caring but costly"
I toured this lovely community. It’s really close to our home, which would be great for our family. The staff answered all our questions about the care they provide. The menu looked good, and the activities would be helpful for her care. We would recommend this place for a loved one. However, it is a bit expensive.
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Anonymous
"Beautiful community!"
The Avanti Senior Living at Towne Lake is great. It's close to my home and well-maintained. The staff is friendly.
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Marsha
"Mom is Happy here"
This place is super clean, and the meals are great. Mom's mostly happy with the food, and the staff is excellent at meeting her needs. We'd recommend it to others.
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Loved one
"Nice Place and Friendly Staff"
Avanti of Towne Lake is a nice place overall. My loved one hasn't been here long, but the staff has done a good job so far. The facility is clean and well-kept, and the people seem friendly. We're happy with the service.
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