Assisted Living Facilities

Brookdale Club Hill

4.2/5.00 - based on 83 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
4/5.00 Published 8 months ago

"Great care and friendly staff at Brookdale Club Hill"

If I get old, I’d be happy moving to Brookdale Club Hill. The people here are super caring. It would be hard to find better staff. The rooms and amenities are good for the price. We’ve also made some friends with the staff.

4/5.00 Published 9 months ago

"Great assisted living facility with minor improvements needed."

My mom moved in last year, and it's a great place! The staff is kind and helpful. I'd like to see the trees trimmed for safety, and the kitchen could stock popular items better. Still, for the price, it's hard to find a better place!

3/5.00 Published 9 months ago

"Understaffed Assisted Living Gets Mediocre Rating"

The assisted living facility has a shortage of staff, and they don't appear to be knowledgeable. I'd rate it 5 out of 10.

3/5.00 Published 9 months ago

"Mixed Feelings About Assisted Living"

The rent went up, but the food and everything else stayed the same. I'm not very happy with the cost and the food.

4/5.00 Published 10 months ago

"A Happy Mom at Brookdale Club Hill"

My mom lives at Brookdale Club Hill. She really enjoys her apartment. I'd suggest it to others.

4/5.00 Published 11 months ago

"Great facility with some staff shortages; still highly recommended."

My loved one lives at Brookdale Club Hill. The place is big and has lots of activities. The staff is wonderful, but there are sometimes not enough of them. I would definitely suggest Brookdale Club Hill to others.

3/5.00 Published 1 year ago

"Disappointing Experience at Brookdale Club Hill Assisted Living Facility"

We went to see Brookdale Club Hill while looking for a place for our family member. I wasn't impressed. It costs a lot and isn't very good. They wanted more money each month just to give medicine. Plus, they'd charge extra to make sure she ate.

3/5.00 Published 1 year ago

"Mixed Feelings: Contentment but Financial Surprises at Assisted Living Facility"

My family member lives here and she's happier than before. It's a big, pretty place with a nice outdoor area. There's even a pond, a bridge, and ducks outside to enjoy. There are many buildings here. They have a big dining room, a smaller one, a mail room, craft and library rooms, and even a beauty salon. The Activities Director is amazing and plans lots of fun things to do. They go on outings to places like the movies, casino, and arboretum. They also have entertainment come in sometimes. They have someone at the nursing station all day and night. My family member's room is small but has everything she needs. The staff clean once a week and change the sheets too. However, she doesn't like the food much. You can eat in the dining room or get meals to go. Most people seem to pick up their meals. But sometimes, things are missing from the meals she picks up, and the quality varies. Overall, I might recommend this place, but watch out for unexpected costs.

2/5.00 Published 1 year ago

"Mixed Experience at Assisted Living Facility"

My family member enjoys the food. We chose this community because I found it on A Place for Mom, and it’s the closest one to me. They should improve their explanations, though. The billing process has been a bit frustrating. Most of the staff are friendly and cooperative, and the aides have been exceptionally nice.

4/5.00 Published 1 year ago

"Challenges with Building Layout"

The ceilings were low, and the hallways felt dark. Unfortunately, my loved one's building was separate from the one with the main dining room, which made it challenging due to their mobility issues.

3/5.00 Published 2 years ago

"Rent increase outweighs Social Security raise"

Moved in and were happy at first, but now we're upset because our rent is going up by 14%! We've only been here for 4 months. We've been told there's nothing we can do about it. Our Social Security went up, but not by 14%!

4/5.00 Published 2 years ago

"Affordable care with good staff, minor issues initially"

The staff seems to really keep an eye on everyone here. I chose this place because of the affordable price. My relative, who has dementia, had some issues with their room and bathroom at first. But now, they seem to be doing okay.

4/5.00 Published 6 years ago

"Understanding and accommodating facility with some limitations"

This place seems nice, but it's quite hilly. They're really realistic about what my Mom needs and can do. No other place was so open about this. The rooms are small, very small compared to others I've seen. I talked to a resident who used to live independently. She didn't like it as much as her old Brookdale location because there are fewer activities. They were really flexible at the last minute when I had to miss my first two appointments for my Mom's situation.

4.5/5.00 Published 7 years ago

"Staff Always Happy to Help"

I chose this place for my Mom because it’s just 15 minutes away from me. The staff here is super easy to work with. Before my mom moved in, if I needed something changed, like the paint in her room, they would do it. They are always happy to help. They have fun activities like social outings, bingo, and cards. It’s a very happy and active community. The only small downside is that the parking lot is on a hill, but the walkways between buildings are all flat. I would recommend this place to other families.

5/5.00 Published 7 years ago

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Beautiful grounds and comfortable rooms

3.5/5.00 Published 7 years ago

"Fancy Community, But Not Quite Right for Dad"

"I visited Brookdale when I was searching for a place for my dad to live. It seemed really nice, but I felt like it might be a bit too fancy for him. I didn't like that he'd have to walk outside to eat or do activities. I ended up picking a different place that I thought would fit him better."

4/5.00 Published 7 years ago

"A Welcoming, Inviting Community"

Brookdale is really good. They help my mother-in-law a lot. I enjoy the activities, like the piano and dancing on Wednesdays. The people there are friendly, and I adore theme, the birds at the entrance. Brookdale makes everyone feel welcome. My only suggestion is to have a support class for families dealing with aging relatives. Overall, I'd definitely recommend Brookdale to others.

4/5.00 Published 7 years ago

"Good Tour for My Son"

My son and his wife visited this community on my behalf. They were told that the tour went well, and everyone was kind. One of the main factors we considered when deciding where I should move was the location. Unfortunately, this community was a bit too far for my family to travel, but overall, the tour was good.

5/5.00 Published 7 years ago

"Tour This Community for Your Loved One’s Care Needs"

We visited this assisted living community. We didn’t like the fact that it has multiple levels. However, the staff was friendly and answered all our questions. The place didn’t quite fit what we were looking for, but the menu and activities seemed great for the residents. We suggest that families check out this community when looking for care for a loved one.

4/5.00 Published 7 years ago

"Overall Tour Went Well"

We had a nice tour of this community, and everything went well. The place looked good, and everything seemed well-maintained. The staff we met were kind and friendly. Overall, it was a positive experience for my family.

5/5.00 Published 7 years ago

"Great Care and Friendly Atmosphere for My Mom"

This is a great place for my mom. The place is clean and has a nice atmosphere. I’m happy she’s making friends and joining in activities with other residents. It’s a new community, and I’m glad she’s doing well here. I would suggest this place to other families because of the good care and value.

5/5.00 Published 7 years ago

"Brookdale: A Top Choice for Loved Ones"

My family member loves living here. The staff is nice and helpful. The food is good, and there are fun activities. The place is always clean.

4.5/5.00 Published 7 years ago

"Great food, staff, and building care—highly recommend this place"

The food here is good, well-prepared, and offers a nice variety. They have different choices for every meal and a menu you can order from. They keep the building in great shape, and the staff is very kind. The sales and marketing director and the administrator are wonderful, always following up with us in a professional and caring way. I would recommend this community without any hesitation.

5/5.00 Published 7 years ago

"Comforts of home; clean, helpful staff, and enjoyable activities."

I’m very happy with this community. It’s great knowing my mom is doing well and enjoys the friendly, helpful staff. The place is clean and well-kept. She loves the healthy meal options and the fun activities. We would definitely recommend this community to other families.

4/5.00 Published 7 years ago

"Our New Home for Care"

The care at this community is excellent. The staff is outstanding. We appreciate most of the meals they offer, although some could use improvements. They provide many activities, and the residents seem to enjoy participating. We recommend this community for its good care and value for other families.

5/5.00 Published 7 years ago

"Way too big"

Our visit to Brookdale was good, but the place felt way too big.

5/5.00 Published 7 years ago

"From the eyes of a new resident"

The staff really care and match everyone perfectly. The place is tidy and pleasant, with well-kept grounds and lots of activities. It’s fantastic!

4/5.00 Published 7 years ago

"Too Big!"

The Brookdale Club Hill was really nice, but it felt too big. It's an older community, and that shows. They had lots of fun activities, and everyone was super friendly, but it just didn't work for my mom.

5/5.00 Published 7 years ago

"Parents Love Their New Home"

My parents are really happy they moved here. It's a great place, and I feel good knowing they're safe. Their apartment was totally redone before they moved in. The staff is super nice and easy to work with. This is a safe and nice community for parents. Everything has gone really well for us here.

5/5.00 Published 7 years ago

"Dad Enjoys His New Community"

The community is awesome, thanks to the friendly staff. My dad loves the daily meals and activities. They keep everything clean, especially his room. He enjoys having more people to talk to and a nicer apartment.

5/5.00 Published 7 years ago

"Brookdale Club Hill: Great Care, Fun Activities, and Good Food"

From the start, everyone we've talked to at Brookdale Club Hill has been friendly, knowledgeable, and quick to help. My parents live in the Independent Living part of the community, and we are really happy with the activities and the great food. The security with the sensor key is very convenient. Although maintenance has been a bit slow, they eventually get things done. Overall, I highly recommend Brookdale Club Hill.

5/5.00 Published 8 years ago

"Great Care, Safe Environment, and Delicious Meals Highly Recommended!"

The care here is excellent, and we're very happy with it. It's a safe place with lots of activities, which my wife enjoys. The food is really good, and they keep our room clean by coming every two weeks. I would definitely recommend this place.

5/5.00 Published 8 years ago

"Great Place with Friendly Staff and Fun Activities"

This is a great place to live. We visited and saw that it is clean and well-kept. The food tastes really good and looks nice. There are lots of fun activities to join in. The staff is amazing. We think this is a wonderful place to call home and recommend it to others.

3.5/5.00 Published 8 years ago

"Mixed feelings but overall positive: Our Brookdale Experience"

We just moved into Brookdale and we're happy with it. Our apartment is clean and comfy, and it's quiet and peaceful here. The food is mostly good, but the morning biscuits are too hard. They should switch up the breakfast menu more. The staff is friendly and helps us out whenever we need it. We're liking it here at Brookdale.

5/5.00 Published 8 years ago

"Amazing Care and Beautiful Facility Highly Recommended"

I found everything about Brookdale Club Hill to be excellent! From the moment we arrived, the Sales Counselor, was amazing. His patience and hard work made us all feel at home, especially our loved one. The grounds and building were very well-kept and beautiful. You can see they take pride in the landscaping and maintenance with new improvements like the pond and fountains. The interior is stunning, the food is delicious, and there are plenty of activities for everyone. Cody’s personal attention to our loved one’s needs was exceptional and went beyond our expectations she even looked forward to moving in!

5/5.00 Published 8 years ago

"Great place with friendly staff and tasty food!"

Brookdale Club Hills is a really nice place with lots of trees and beautiful grounds. The units have private balconies, and they’re fixing them up as they can. The staff is super friendly and has helped my mom adjust well. She also loves the variety of tasty food they offer.

5/5.00 Published 8 years ago

"Beautiful property with great activities and friendly staff!"

This is a big and beautiful community. The property is lovely, with ducks, a fountain, and white benches. Every apartment has its own private patio. During Christmas, there was a gorgeous nativity scene made of stained glass when we visited. The place is lively with lots of activities to enjoy, and they even have a theater for movies. The staff was very accommodating and did their best to help us. We really liked the food during our tour. I would definitely rate them a 10 out of 10!

4/5.00 Published 8 years ago

"Nice Tour, Lacking Nursing Care"

I visited this place and it was good. The people I met were really nice and they helped me. Everything looked clean and nice. But, my mom needs special nursing help, and I don't think this place can give her that. Still, it was a nice visit.

4/5.00 Published 8 years ago

"Overall Satisfied with Minor Issues"

My mom is still getting used to this place, but things are going pretty well so far. The building is nice and clean, although they could do better with the outdoor upkeep. The staff is awesome they've been really helpful. The only downside is that they're a bit slow when it comes to fixing things. My mom's smoke detector was beeping for a while before they finally fixed it. She's tried a few activities, and I've sampled some of the meals they're great. Overall, she's getting good care here, and I'd recommend it.

5/5.00 Published 8 years ago

"New home for mom"

My sister and I had to decide on an adult living facility for our mother. She's in Independent Living, which feels like an apartment with privacy. Brookdale is amazing—clean, well-maintained, and the staff are friendly. There are plenty of daily activities. Mom keeps her little dog and has made friends. She's relieved to have someone else take care of the house, enjoying her later years.

4.5/5.00 Published 8 years ago

"Staff Communication Needs Improvement"

My dad is happy and settling in well at Brookdale Club Hill. We’ve had a few small issues. The staff sometimes don’t communicate well with each other. The food is good and the place is clean. He hasn’t joined any activities yet. I would recommend this community.

5/5.00 Published 8 years ago

"Review of Brookdale Club Hill - Garland, TX: Outstanding facilities for seniors."

The facilities are great for active seniors and those needing assistance. The staff is friendly, and residents are happy.

5/5.00 Published 8 years ago

"Amazing staff, beautiful community, and excellent food"

This place is amazing! My brother loves it here, and he’s adjusted really well. The community is beautiful, like a resort, and they keep everything super clean. The staff is awesome—so caring and always ready to help. He’s really enjoying the activities, especially the Friday dances and the morning gym sessions. The food is fantastic, like dining in a 5-star restaurant. I’d move here myself—it’s that great. I highly recommend this place!

2.5/5.00 Published 8 years ago

"Mixed Bag: Declining Quality Yet Dedicated Staff at Brookdale."

I've lived at this assisted living facility for over two years now. Right before I moved in, Brookdale Corp. took over. Since then, things have been hit or miss. Initially, the food was top-notch, but the quality has since slid. Notably, a former dishwasher is now titled "Executive Chef". He's a great individual, but his culinary skills aren't comparable to the expert chef we used to have. The management team is trying hard to keep the facility in good condition, but it's showing its age after nearly 30 years. The elevator often malfunctions which is troublesome. However, I still want to remain here as despite these issues, it's still a decent place overall. My main problem lies with how management treats the employees. I won't delve into specifics as it could worsen things. That said, I truly appreciate the dedicated, helpful staff here and wish the best for everyone involved.

4/5.00 Published 9 years ago

"More Care Needed at Brookdale Club Hill"

I feel like my loved one didn't get the best care they needed at Brookdale Club Hill. They could use more attention. However, everything else about the place is great. Overall, it's been a good experience.

5/5.00 Published 9 years ago

"Smooth Move-In and Great Start"

The move-in process has gone well so far. The facility is still quite new, but everything has been smooth up to this point. They seem similar to other places nearby. I’d give them a five-star rating right now.

4/5.00 Published 9 years ago

"Friendly Staff, Tough to Reach"

My grandma loves Brookdale Club Hill. The staff is friendly, but sometimes it's tough to get in touch with them. The place looks beautiful and stays clean. It feels like home. When you need help, though, it's not always urgent. Overall, it's been a good experience, but there are a few things they need to improve.

5/5.00 Published 9 years ago

"The Place Is Stunning"

We moved in, and they were super nice before and after. The place is stunning—you've gotta see it! Everything they've done is just amazing. My dad enjoys the food, too. Everything turned out great.

4.5/5.00 Published 9 years ago

"Feeling Welcome in My New Home"

I’ve been here for two weeks, and everyone, from the staff to the residents, has been friendly, welcoming, and helpful. I’m really glad I chose Brookdale Club Hill as my new home.

5/5.00 Published 9 years ago

"Everything has been great and my loved one is happy."

My loved one has been here for about a month, and everything has been great. The food is good, the staff is very friendly, and the facility is clean and fresh. The value is excellent, and my loved one is very happy here. I give Brookdale Club Hill 5 stars. It's a very nice community, and I would recommend it to anyone in the Garland, TX area.

4.5/5.00 Published 9 years ago

"Fantastic Staff Made a Smooth Transition for My Mother"

The nursing staff is fantastic, very supportive, and I really need them. They ensure my mother is comfortable and have made her move to the facility a smooth one.

5/5.00 Published 9 years ago

"Top-notch staff; truly excellent place with genuine care."

The staff at Brookdale Club Hill is amazing. Everyone there is top-notch and has gone out of their way to help us. They really seem to care and are always willing to do whatever it takes. It’s a truly top-notch place!

5/5.00 Published 10 years ago

"Wonderful experience with great staff and quick move-in"

The visit was great. The staff made time for us, included us in some activities, and invited us to dinner. The food and service were top-notch. The atmosphere was amazing. Mom loved it, and we got her moved in quickly. Overall, it has been a wonderful experience. We were very pleasantly surprised.

3/5.00 Published 10 years ago

"Familiar Assisted Living Facility: Meets Expectations, Some Improvements Needed"

I already knew this community because I have friends who live and who have lived here. There are different buildings besides the main one where people can enjoy a pleasant dining hall and big areas for activities. Usually, I like having my Christmas meal here, but today's service wasn't great - they forgot my dressing, mixed up my main course, and were really slow. I understand everywhere can have bad days, though. I also heard that the elevator in the 12th building has broken down a couple of times over the past nine years, and it took them a long time to get it fixed. This can be tough if you find moving around difficult. It was news to me that the assisted living apartments have the same layout as the independent living ones. That's new. They also have townhouses that could use a little freshening up, but they're pretty nice otherwise. They do daily checks on folks living independently to see how they're doing. There's a men's Bible study group, which also offers them support for their health issues, a machine in their library to make the words in books bigger, and a bus that can carry wheelchairs.

2/5.00 Published 10 years ago

"Falls Short on Promises and Cleanliness"

Chambrel started off well, just like people had said it would. But over time, it's not as good. The staff, cleanliness, food, care, and the property have all gotten worse. It's pretty expensive compared to other places too. Plus, you have to pay for everything separately, while other places give you everything for one price. Even though you pay for housekeeping, they don't do it.

4/5.00 Published 10 years ago

"Warm and Welcoming!"

Make sure the community fits your loved one's needs. Everyone is super friendly, and the place is clean and comfy. Food preferences can be tricky to judge.

4/5.00 Published 10 years ago

"Long-Term Resident"

Our family member stayed at the assisted living facility for six and a half years. Unfortunately, her care needs eventually surpassed what they could offer. The facility was well-organized and had excellent transportation services for wheelchair-bound individuals.

5/5.00 Published 10 years ago

"Fantastic place with amazing food and super friendly staff!"

We're really happy with Chambrel at Club Hill! I can’t think of anything wrong with it. The only small issue is that the chef makes such great food that I have to be careful not to gain weight! The place is clean and well-kept, and the staff is so friendly they deserve a 10 out of 5! They’re a wonderful community, and we’d recommend them to anyone.

5/5.00 Published 10 years ago

"They did an excellent job."

They did an excellent job. We're really happy with them. The place was clean, and the staff was super friendly. The facility itself is beautiful. They’re just fantastic.

5/5.00 Published 10 years ago

"Wonderful place with great care and friendly staff!"

My family member lived here for over 4 years until he needed more care and had to move. This place was great, and it was tough to leave. He really liked living here. It’s a nice-looking place, always clean, and the staff was very friendly and helpful. It’s definitely worth checking out if you’re looking for a senior living option!

2/5.00 Published 10 years ago

"Excessive Billing and Sub-Standard Care at Facility"

This place billed us for all. Even when we managed ourselves, they still wanted money for supplying oxygen. The care my loved ones should've received, based on their scoring system, did not meet our expectations. We were extremely upset with how the situation was dealt with. I personally had to take care of their laundry as it meant additional payments.

3/5.00 Published 10 years ago

"Good Looking Facility; Nice Rooms, Long Dining Trips"

The place looks good from the outside. However, she might need to walk a bit to get to the dining area and it could require going outside. The rooms are really nice. Avery showed us around. It's only 5 minutes away from our place.

3.5/5.00 Published 10 years ago

"Limited Meals, Outdoor Walks"

The place gives you two meals a day, and you need to walk outside to get from where you live to where you eat. The buildings look pretty good, but when we had that big ice storm not long ago, walking outside would have been really bad. They did show us one place that was near enough to walk under something to stay dry, but my aunt is pretty old and she really likes having three meals a day.

4.5/5.00 Published 11 years ago

"Friendly and Caring Staff, Clean and Welcoming Facility"

We were really impressed with how friendly and caring the staff were. The place was very clean and welcoming. I’m sure this is the perfect place for us.

5/5.00 Published 11 years ago

"Mom's been there a week, and we're very happy"

Mom has only been there for a week, but so far, we're very happy.

3/5.00 Published 11 years ago

"Old Building Needs Maintenance But Offers Great View, Lacks Kitchen"

This place is pretty old and could use some maintenance. It does have a great view from the room and balcony, but there's no kitchen.

3/5.00 Published 11 years ago

"Chambrel: Promises Unfulfilled, Losing Residents"

Initially, Chambrel was okay. They made several promises and kept them for a while. But slowly things changed and my mom and Bill found themselves paying more for less. They weren't getting the care they required. I've heard that Chambrel has been losing many of its residents lately.

5/5.00 Published 11 years ago

"Relaxing and Friendly Atmosphere"

Everyone here is super friendly and down-to-earth. The atmosphere is really relaxing and inviting. It's not fancy or stuck-up at all! We really like Chambrel and would recommend it to anyone looking for a community for their loved one.

3/5.00 Published 11 years ago

"Adequate Choice, but Lacked Suitable Accommodations"

This place was a decent option we were thinking about, but they didn't have a space that fit our needs. We needed our family member to be on the first floor and they didn't have that. Overall, it's not bad and we might think about it again.

4/5.00 Published 11 years ago

"Challenging Terrain; Beautiful Setting; Limited Accessibility for Mobility Issues"

The place has a nice pool and pretty gardens. It's all hilly, so you have to walk outside to get anywhere. Not so great if you have trouble walking.

4/5.00 Published 11 years ago

"Top-notch Amenities, Clean Spaces, and Affordable Living!"

This place has awesome food, it's really clean, and the floor plans are good. It's like a perfect home for the money.

4/5.00 Published 12 years ago

"On second visit, not as nice as first..."

The second time I visited, it wasn't as pleasant as I initially thought.

3/5.00 Published 12 years ago

"Nice Grounds but Poor Bathroom Design, High Fees after Visit"

Ate here after checking out the facility. Really loved the outdoor area. However, the placement of showers in the bathrooms wasn't ideal - none were in the master bedrooms. Also, the admin fees are quite high...

4/5.00 Published 12 years ago

"Essential Assisted Living Services"

Provides essential assisted living services. I'm a fan!

4/5.00 Published 12 years ago

"Director's Call Confirms Pleasant Assisted Living Atmosphere"

The person in charge gave me a ring. Seems like a really nice spot.

Brookdale Club Hill

Address
1245 Colonel Drive
Garland, TX - 75043

Website

Email

Telephone
(972) 278-8500

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