Assisted Living Facilities

Brookdale Hamilton Wolfe

3.9/5.00 - based on 72 reviews
5 stars
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1 stars
1/5.00 Published 7 months ago

"“Assisted Living: A Hostage Situation?”"

The staff taking care of us need to step up their game when it comes to handling our health issues. And when they’re interviewing new patients, they should really assess them better. Just because they fill up beds doesn’t mean everyone’s a good fit for assisted living. People should be able to manage on their own with just a little supervision. Also, the supervisor shouldn’t scare family members by threatening extra charges for individual services. And they definitely can’t keep you against your will.

4/5.00 Published 1 year ago

"Friendly staff and residents make this place recommendable."

We chose this place because the residents and staff are friendly. I would recommend it to others.

3/5.00 Published 1 year ago

"Poor Care and Safety at Assisted Living Facility"

The service and value are very bad. The patients here don't receive proper care, and safety seems neglected. I strongly advise against recommending this place.

4/5.00 Published 1 year ago

"Great place with excellent service and rooms"

I think this place is awesome for my loved one. The service and rooms are really good. I totally recommend it.

4/5.00 Published 2 years ago

"Great open space and style suited my mom perfectly"

We liked how open the facility was, and it fit my mom's style.

4/5.00 Published 2 years ago

"Clean, friendly, fair value, activities offered, higher cost."

Morada Cy-Fair is a very clean community with nice residents and staff. Our loved one seems to be eating well, so no complaints about the meals. Although our loved one doesn't always join in the activities, they are offered. The value for cost is fair compared to other communities in the area but still on the higher side.

4/5.00 Published 2 years ago

"Friendly Staff and Helpful Admin Make Brookdale Stand Out"

Brookdale has a really helpful admin team. The other staff are friendly with residents, and that’s been the best part of our experience so far.

4/5.00 Published 2 years ago

"Good Tour, But Too Strict for Us"

We had a nice tour at Brookdale. We didn’t pick this place because it felt too strict, and we wanted a smaller place with more personal care.

5/5.00 Published 6 years ago

"Wonderful Place Where Residents Are Happy and Well Cared For"

Such a wonderful place. The residents look happy and well taken care of.

3.5/5.00 Published 6 years ago

"Nice Rooms, Odd Stair Requirement"

We visited Brookdale for my loved one, and the rooms were really nice. However, I didn't think assisted living was the right fit. The stair requirement seemed odd. .

4/5.00 Published 7 years ago

"A Comfortable and Caring Community"

My dad seems to be adjusting well to living in the memory care area of this community. The caregivers are helpful and encouraging. They keep the community, my dad's room, and the grounds nice and clean. Dad hasn't complained about the food. There were some problems at the start with communication between departments, but they have been fixed. I would recommend this community.

4/5.00 Published 7 years ago

"Attentive Staff Makes Mom's Stay Pleasant!"

My mom just moved here, and she's doing great! The staff takes good care of her, and I'm happy about that. She's eating well and enjoying the meals. The place is neat, and they keep the residents busy with fun activities. Overall, it's been nice, and I'd suggest it to others.

3.5/5.00 Published 7 years ago

"Friendly Staff and Clean Community"

My stepdad is doing okay, but we're facing some health issues. One of them is that he's lost his appetite, although it's not due to the food served here, which is good. The staff is friendly and helpful, and the community is clean and well-maintained. Overall, we're satisfied.

4/5.00 Published 7 years ago

"Positive Visit, Not My Match"

I visited this community, and everything went smoothly. The place looked fantastic, clean, and nice. The staff was friendly and helpful, and my tour guide was kind and informative. Overall, it was a positive experience, but unfortunately, it wasn’t the right facility for me.

4/5.00 Published 7 years ago

"Great Place for Loved Ones"

This was a good tour for us to learn about the care offered here. We liked that the staff was very nice and answered all our questions. The community was clean and well-kept. We also liked the activities and the menu, which had lots of good choices. We recommend that families tour this place for their loved one's care.

4/5.00 Published 7 years ago

"Pleasant Community Tour"

I took a pleasant tour of this community. Everything looked nice and well-kept. The staff I met was kind and informative, and they answered my questions. Overall, it was a good experience, and everyone was very nice.

4.5/5.00 Published 7 years ago

"Nice Community, But Found Better Fit"

When I visited Brookdale Hamilton Wolfe, I liked it a lot. It’s a really nice place with friendly staff, but we found another place that met my loved one’s needs better.

5/5.00 Published 7 years ago

"Nice place but not ideal for small eaters or room distance"

The Brookdale Hamilton Wolfe was a really nice place. Everyone there was very friendly to us. However, we didn't like that we had to pay for three meals a day. My mom doesn't eat that much, and we wanted a place where we could choose not to pay for meals. Also, the room they showed us for my mom was too far from the dining room.

4/5.00 Published 7 years ago

"One of My Top Picks"

I took a really nice tour of this community. The tour went super well, and everyone was super kind. It's a really nice place, and it was one of my top choices for my aunt and her needs. The staff was helpful and friendly too. Overall, it was a great experience, and this community is good.

4/5.00 Published 7 years ago

"Convenient and Comfortable Assisted Living with Great Value"

This place is really close to my house, which is awesome. The building looks cool; it's like a square with a garden in the middle, and it has nice paths, trees, and bird feeders. The rooms are all a good size, and the kitchen area is better than other places I've seen. The dining area, food options, and things to do are just as good as other places, but this one costs less. I think it's a great deal for the money, and I'd be happy for my mom to live here.

4/5.00 Published 8 years ago

"Top Choice for Communities!"

This community was one of our favorite choices among all the places we visited. The entrance was beautiful, with a great lobby and dining room. All the residents seemed happy and positive, which was a big plus. The bedrooms had fantastic amenities and were very spacious. Unfortunately, my mother needed more care than this place could provide. Overall, I have no complaints and would recommend it.

5/5.00 Published 8 years ago

"Great care and activities highly recommended!"

My loved one has really enjoyed the care he got while staying here. The staff helped him eat better and join different activities. I have no complaints and would definitely recommend this place to anyone.

5/5.00 Published 8 years ago

"A Friendly Place Where You Feel Right at Home"

The staff here is super nice and made my mother feel right at home. The place is cozy and doesn’t feel like a hotel. It’s somewhere you’d want to stay. Most of the other residents are really friendly and happy to welcome newcomers. They even have a program where existing residents help new ones get used to the place. The price is fair, and the management is very helpful. I highly recommend this place.

5/5.00 Published 8 years ago

"Happy with the care but some issues with management"

We are happy with the care at Brookdale Hamilton Wolfe. The staff listens to my concerns and keeps me updated about my loved one’s care. The community is clean and pleasant. There has been a lot of changes with the director and staff, and getting prescription help took a while due to a lack of a clear plan.

5/5.00 Published 8 years ago

"A Great Place with Great Care and Activities"

This is a fantastic place to live. It’s really nice and always clean everywhere. My dad is doing well; he enjoys the activities and loves the food. We’re pleased with how the staff takes care of him.

4/5.00 Published 8 years ago

"If Only We Could Agree"

I liked this place because it’s close to my family. Sadly, we didn’t bring my mom here. The staff seemed nice during my tour, but overall, it’s just an average community.

4.5/5.00 Published 8 years ago

"A Caring Home with Great Staff for Your Loved One"

My mom has been living at Brookdale Hamilton Wolfe for about 2 years now. Even though she's very shy and quiet, the staff and other residents made her feel welcome and at home right from the start. I have to admit that a year ago, when they were transitioning from Emeritus to Brookdale, things were a bit rough, but I think that's normal for such changes. Everything is great now, though. Recently, after a hospital stay, mom has needed more help than usual. I am very grateful to all the staff for their hard work, from the nurses to the food service people, the guy who cleans her room every week, and everyone else. It shows that the director has hired such a caring and professional team. If you're searching for a place for your loved one, I know it’s tough, but Brookdale Hamilton Wolfe has made it much easier for us. We love our mom very much but couldn't care for her ourselves because we needed a place that could meet all her needs 24/7. This place has been a blessing for us. Thank you to Norma, Carina, Elsa, Mary, Mary Alice, Dorothy, Pat, Lita, LaDonna, Marisa, and everyone else whose names my mom might forget but who are always so kind and caring to her.

0.5/5.00 Published 8 years ago

"Beware of Brookdale: A Greedy, Filthy, and Dishonest Facility!"

This facility is all about money, filth, and lies! My dad's room was infested with cockroaches. As for my mom's room, it was a total disaster. Diarrhea stains spread across her carpet and wall, left uncleaned for months. The memory care unit completely lacked supervision. The residents wandered aimlessly because no one is watching over them. Dad was ignored, not given a bath, a change of clothes, or new bed sheets for weeks. Shockingly, there were often only two caregivers for 30 residents! Somehow, the facility's nurse, who is only an LVN, quit her job after a few months of working there, only to be rehired as an Executive Director the following week! It makes you wonder if it's bribery, blackmail, or just the way Brookdale does business. About their glorified tours: keep in mind, it's a sales pitch. Think of Casey as a sneaky used car salesperson trying to sell you a bad car on a good day. Please ignore all reviews before April 2015. Brookdale bought this facility from a caring place, Emeritus. My opinion about this place has dramatically changed since then!

2.5/5.00 Published 8 years ago

"Mom Unimpressed, Retreats from Brookdale"

My Mom departed Brookdale after just a few weeks. She simply wasn't a fan of it. Opting to leave, she returned back to her own house.

4/5.00 Published 8 years ago

"So far, so good."

Things have been going well so far. They organized a family night, but unfortunately, some people got sick from the food. My only other concern is that the nurse in charge needs reminders to complete tasks. It took quite a while to start therapy, but my loved one is enjoying their time there and getting along with others. The billing process has been smooth. We chose this place because it seemed less depressing than the other options we considered.

1.5/5.00 Published 9 years ago

"Persistent Problems in Assisted Living Facilities Highlighted"

My mother-in-law has been living in this facility for a few years now. The meals they serve are usually cold and lacking in flavor. The old activity director, who was both popular and good at his job, was unfortunately fired. Activities, which are super important, need better planning by someone experienced. There've been many mistakes with giving out the right medicine, probably because they can't keep good workers in that field, or any field for that matter. Even though they spruced up the place, basic chores like changing outdoor bulbs have been taken lightly. It's often tough to get back into the building at night. I wish Brookdale would speak directly with the residents about these issues rather than just dealing with the higher-ups.

0.5/5.00 Published 9 years ago

"Downhill Quality, No Director, Numerous Issues: Don't Recommend"

This place has really gotten worse in the past year. All the good managers left and now there's no director at all. They're working on hiring one, but in the meantime, we're seeing major issues with things like medication handling, billing, cleanliness, communication, and maintenance. The nursing staff really do care, but they're extremely busy because they're short-staffed and there's nobody managing things. I really wouldn't suggest this place to anyone.

5/5.00 Published 9 years ago

"Amazing Care and Support for Loved Ones"

I brought my dad here after his stroke. The staff are amazing and really care about your loved ones!

5/5.00 Published 9 years ago

"Fantastic Admissions Team at Brookdale Hamilton Wolfe"

The team at Brookdale Hamilton Wolfe's admissions office was super helpful and friendly. They gave us all the information we needed. Sadly, my mom had to go to the hospital instead of moving in.

5/5.00 Published 9 years ago

"Smooth Move, But More Info on PCMs Needed"

Moving into the facility was really smooth. They made it easy. One thing they could do better is give more details about PCMs in the area and who visits their facility. But overall, everything has been great.

2.5/5.00 Published 9 years ago

"Assisted Living Review: Unimpressed With Care and Cleanliness, Commends Activities"

The people caring for residents seem to be somewhat unexcited about their work. The cleanliness of the rooms is not up to par. On the bright side, they do offer an array of activities that keep my mother entertained.

5/5.00 Published 9 years ago

"Wonderful care and happy with everything"

This place is amazing. I would live here if I could. My mom is here because she needs special care, and they do a fantastic job taking care of her. We’re really happy with everything.

4/5.00 Published 10 years ago

"Accommodating and Friendly Assisted Living with Behavioral Support"

They're really good, but when my mom's behavior got out of hand, they couldn't handle it. So, she had to go to a special unit. But now she's back, and they've trained their staff to deal with her. I thought they would've had this training already, but I guess not. We had to get private rooms again because of her behavior. Emeritus tried hard to help and make her feel welcome. They were really flexible and nice. We're really happy with them.

4/5.00 Published 10 years ago

"Adaptable!"

They struggled to handle my mom's challenging behavior, which was a concern. However, they improved employee training and made an effort to adapt. Overall, they were friendly and helpful. Kudos to 'A Place for Mom' and Paul Hamilton for making the search easier.

4/5.00 Published 10 years ago

"Top Choice Assisted Living: Great Facility, Helpful Staff, Pricing Concerns"

This place is our top choice. It's a nice building, and the people who work here were really helpful. But, we're worried about the cost.

3/5.00 Published 10 years ago

"Bigger Assisted Living with Room for Improvement"

This place was quite big and allowed its residents more freedom than your usual assisted living. Unfortunately, there were a few mistakes with medication but it seemed like they were working to get better at that. We noticed a lot of new faces among the staff during our visit, which may be part of the problem. We didn't enjoy the meals that much. Still, I have to say the woman in charge is clearly committed and putting in her best efforts to solve these issues.

3/5.00 Published 10 years ago

"Somber Atmosphere and Outdated Rooms Didn't Suit Us"

It felt kind of gloomy, and some rooms appeared really aged. It just didn't seem like a good fit for us. The multiple floors took some effort to navigate. It just didn't feel suitable for us.

3.5/5.00 Published 10 years ago

"Safe and Comfortable Assisted Living Facility with Some Room for Improvement"

This place is pretty comfy with lots of cool stuff to do. The people who work here are nice, but they seem to always be busy. If something needs fixing that's not an emergency, it might take a while because the guy who drives the community van also does maintenance. The food is alright, but I wouldn't say it's the best ever. Overall, it's a good and safe place to live, and it's in a good spot.

3/5.00 Published 11 years ago

"Drop in Facility's Quality and Rising Costs"

We had to move my mother-in-law out of there due to the high expenses and the becoming worse standard of living. They weren't keeping things clean, their conduct wasn't amicable, and the food left much to be desired. Her room required a new paint job, it also needed fresh carpeting which they weren't offering. The place started deteriorating after new managers arrived and took over.

4/5.00 Published 11 years ago

"Pleasant Staff and Good Food"

The place and the people who work there were really nice, and I liked the food.

3.5/5.00 Published 11 years ago

"All Fine"

Everything's going well, and we're satisfied with the care. It's all fine.

4/5.00 Published 11 years ago

"Great value and amenities, top choice near Wurzbach & UT Health."

This place is really good and affordable. It includes all the meals, and the apartments are very nice. There are lots of things you can do here, and they even allow pets. It's one of the places I'm seriously considering. Plus, it's close to Wurzbach and UT Health Science Center. I've been talking to the director to schedule a visit, and they've been really accommodating and flexible.

3/5.00 Published 11 years ago

"Odd Setup, Multi-Level Home with Few Residents, Clean Dining Area"

The place is arranged weirdly and has many levels. The eating space was super neat, even after lunchtime. There weren't many folks around. The care-set up is growing at a connected place.

3/5.00 Published 11 years ago

"Employees May Not Meet Dad's Requirements"

The employees here may not suit my father's needs.

3/5.00 Published 11 years ago

"Expensive Fee, Tiny Aged Rooms, but Exceptional Director"

The cost is too steep, rooms are tiny and outdated, but the Director is the shining star. She's friendly, competent and well-informed. She asked all the necessary questions and deserves a pay bump. Thanks.

4/5.00 Published 11 years ago

"Great place with active engagement and lovely nature."

I liked this facility. Lots of activities, beautiful indoor courtyard.

4/5.00 Published 11 years ago

"Great Staff and Amenities"

Great staff, pleasant amenities. The studio apartment is small but private and sufficient. Mom appreciated the windows.

3/5.00 Published 11 years ago

"Pretty Good Assisted Living with Limited Kitchen Facilities"

This is a pretty good place for retired people. They offer assisted living and even short term care. You can also get help from on-site therapists. The facility has a charming garden and a lot of areas to chill. However, the rooms don't have a proper kitchen, just a tiny fridge, a microwave, and a small sink.

4/5.00 Published 11 years ago

"It appears to offer more services tha..."

It appears to offer more services than I am interested in at this time. They seem to provide more services than I want right now.

4/5.00 Published 11 years ago

"Impressed with Staff, Uncertain About Future Care"

Very impressed. The staff knows a lot and are very professional. I'm just not sure if they will have the right level of care if my loved one's health gets worse.

4/5.00 Published 11 years ago

"Top-notch care, spotless, highly recommended!"

The assisted living facility was really good. It was neat and tidy, and I would definitely recommend it.

4/5.00 Published 11 years ago

"Wonderful staff, nice accommodations, happy residents despite occasional issues."

My mother-in-law stayed here for 3 years. Overall, it was great. The staff was awesome, and the place was really nice. She started in the regular assisted living area, then moved to the special care unit for Alzheimer's and dementia. There were some problems along the way, but the community of residents was always friendly, fun, and seemed really happy.

4/5.00 Published 11 years ago

"“Great location, 3-story building, inclusive but no stove or washer-dryer.”"

Great location, but it’s a 3-story building. Independent living is on the 3rd floor, and assisted living is on the 1st and 2nd floors. Everything is included, including 3 meals, but there’s no stove or washer-dryer.

3/5.00 Published 11 years ago

"Pleasant Facility, Lacked Comprehensive Tour, May Revisit"

The place was alright. However, they didn't show me the area for memory patients. I let my mom know, we might revisit.

3/5.00 Published 11 years ago

"Kind Workers and Nice Space, But Not Ready for It"

The workers here are super kind and I enjoy the environment, though it's just not what I need right now!!!

Brookdale Hamilton Wolfe

Amenities:

  •     Emergency Response in Each Room
  •     Private Bathroom - Sink/Toilet
  •     24 Hour Security System
  •     Concierge Service
  •     Library
  •     Planned Social Events/Entertainment
  •     Arts & Crafts Studio
  •     Community Excursions
  •     Beauty/Barber Shop
  •     Fitness Center
  •     Transportation
  •     Courtyard and Garden
  •     Gardening/Greenhouse
  •     Wellness Center
  •     Walking Paths
  •     Theatre
  •     Game Room
  •     Garden Area
  •     Community Kitchen
  •     Fireside Living Room
  •     Parking - Carport
  •     Parking - Surface
  •     Private Dining Room
  •     Special Dietary Menus
  •     Piano
  •     Postal Services
  •     Business Center/Computers
  •     Therapy Room
  •     Cable
  •     Computer for Residents
  •     Chapel
  •     Wireless Internet Available
  •     Flat Screen TV
  •     Community Room (Rental Space)
  •     Family Council
  •     Guest Suite(s)
  •     Meeting Rooms

Address
5331 Hamilton Wolfe Road
San Antonio, TX - 78229

Website
https://www.brookdale.com/en/communities/brookdale-hamilton-wolfe.html

Email

Telephone
(210) 641-7200

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