Assisted Living Facilities

Brookdale North Richland Hills

4.1/5.00 - based on 74 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
4/5.00 Published 10 months ago

"Friendly and spacious living with daily nutritious meals"

The facility is a wonderful place to live. There is always someone around to help you, and everyone is very friendly. Living independently here feels just like living in your own home. The cottages are big and have their own garages. You also get healthy meals every day.

4/5.00 Published 1 year ago

"Great Community, Needs Some Updates"

We are happy to share about this independent living community. It needs some updates and repairs to the outside, but they are working on it. The landscaping and street lighting could use more attention, and the window units are foggy. Also, the streets are slippery.

4/5.00 Published 1 year ago

"Nice Place, But Not the Right Fit for Us"

This place was pleasant, but it wasn’t the best fit for my loved one.

4/5.00 Published 2 years ago

"Great location and meets needs for loved one"

We chose this place because it was in the right spot and fit what my loved one needed.

4.5/5.00 Published 2 years ago

"Nice place, more options, chose closer to family."

It was a very nice place with more options and lower costs. Chose a different place because it was closer to my family.

3/5.00 Published 3 years ago

"Mixed Feelings: Beautiful Facility, Lack of Information and Communication"

We thought the building was really nice, like a cozy home. It seemed easy for residents to feel comfortable there. They always have activities happening, and according to our family member, the food is great. One thing that could be better, maybe because of COVID, is that after our family member moved in, we weren't given a proper introduction to how things work at Brookdale. We didn't know what our family member needed to do or when. Also, we've asked multiple times who the director of nursing is, but we keep getting different names.

4/5.00 Published 3 years ago

"Good community, but dining is room service due to pandemic"

The dining services are not available due to the pandemic, so food is delivered to their rooms instead. We would suggest this community to others.

4/5.00 Published 3 years ago

"Spacious Duplex, But Needs Better Orientation"

I picked Brookdale because they had a duplex available, which was hard to find. The duplex is really big, and we have lots of space. We’ve been figuring out some things on our own since they didn’t tell us everything when we moved in. It would be nice if they had a meeting or a paper to explain things to new residents. I would recommend them, but with some reservations.

3/5.00 Published 5 years ago

"Misled About Accommodations Need Main Building, 2 Bedrooms, Accessibility."

The cottage seemed nice at first but wasn't what we expected. We thought it would fit our needs, but it turns out it doesn't. They should have told us that upfront. We have to move to the main building, but they only have two-bedroom units on the second floor, which won't work because we can't walk. A one-bedroom will be too small for us. Plus, we can't use the extra activities, so we're paying for things we can't enjoy. We'll have to find another place that suits us better. It's disappointing to leave, but we have to do what's best for us.

4.5/5.00 Published 5 years ago

"Best care, food, and staff – highly recommended!"

From a family member’s view, Brookdale North Richland Hills is the best. The care is excellent, the food is delicious, and the staff is caring, dedicated, and passionate.

4.5/5.00 Published 5 years ago

"Caring staff, nice apartments, friendly residents, and great management"

We chose Brookdale North Richland Hills for our mom because of the caring staff, nice and roomy apartment, friendly residents, fun social activities, and great management.

2/5.00 Published 6 years ago

"Poorly Kept Facility with Small, Poorly Laid-Out Rooms"

When I was searching for a new home for my dear one, I liked this place the least. It's in pretty bad shape, except for what you see from the outside. The rooms are not properly maintained, and they're also quite small. The staff, though, are very nice and always ready to help. But the main problem for me was the size and shape of the rooms, so I decided not to choose this place.

3/5.00 Published 7 years ago

"Sterile, Uninviting Atmosphere Restricts Flexibility"

My mom and stepdad were looking for a new place and we looked at this one. It seemed pretty cold and not very lively, not like some other places we'd been to. It lacked a friendly vibe. The environment felt more like a hospital than a home. The person who showed us around had a bunch of rules and it wasn't that adjustable. You had to fit in their specific criteria. It wasn't that adaptable.

5/5.00 Published 7 years ago

"Friendly, Active, and Well-Kept Community"

This place is perfect for mom; it’s independent living. The staff here are super friendly and really care about fixing any problems fast. The dining room is nice, and the food is tasty. There are many activities she’s excited to join. The grounds are green and well-kept. I’d recommend this clean community to anyone.

3/5.00 Published 7 years ago

"Brookdale's Layout Not Appealing, Lower Rating Given"

I'm not really into Brookdale. I don't like their duplex or cottage layout. I gave a lower rating because it's just not my cup of tea.

2/5.00 Published 7 years ago

"Place Too Noisy and Outdated For Dad"

We visited this place thinking of my dad and what he needs. The tour itself went well, but the main hangout spots were really noisy. Also, the place could take a bit of sprucing up here and there. The color scheme is from last decade. All in all, I just didn't feel like this was where my father should be.

5/5.00 Published 7 years ago

"Helpful and supportive throughout the search for assisted living"

I didn't get to visit this place because we chose a location in Dallas, but she was super helpful and kept in touch with me for a long time. She really helped me understand how to find a good home for my parents. Thank you so much!

4/5.00 Published 7 years ago

"Great Place for Seniors!"

I visited this community with my loved one. Everything was good. I liked the layout and activities for residents. The place was clean and tidy. It wasn't our pick, but I'd suggest it to others.

5/5.00 Published 7 years ago

"Great care, friendly staff, and clean environment"

I really like this place for care. The staff is friendly, caring, and attentive. The community is clean and well-kept. The food is good, and there are many enjoyable activities. We would suggest this place to other families, depending on what their loved ones need.

4/5.00 Published 7 years ago

"Convenient Location for Mom's Happy Community Life"

My mom likes living here. The staff helps her. She's safe and happy. I visit daily and notice it's pretty clean. One time after church, we saw Mom playing with others, which made us happy. I wish the food was better, and they need more activities. There's no gym for exercise. Since I'm close, I can get there fast. I'd recommend it to other families.

5/5.00 Published 7 years ago

"A Great Place to Call Home"

I’m really happy living here at this great community. The staff are always friendly and helpful whenever I need them. The place is clean, and I enjoy the environment. They have lots of fun activities for everyone who lives here. I would definitely recommend this place to anyone looking for a wonderful home with great value.

5/5.00 Published 7 years ago

"Happy with our choice"

Brookdale North Richland Hills is a good place for my mom. The care can be different, but for what we pay, it's okay. She likes the food and how they ask her what she wants to eat. The community looks nice—they vacuum the carpets and play music residents like. She chose Brookdale North Richland after our tour because she liked the staff and enjoyed the food.

3/5.00 Published 7 years ago

"Decent Visit at a Clean, Friendly Assisted Living Community"

I had a pretty decent visit at this assisted living community. It seemed nice and pretty neat from what I could tell. The people I met there were kind and polite. Overall, it was a pretty alright experience, and the community is filled with nice and friendly folk.

4/5.00 Published 7 years ago

"Nice place, chose a better one."

I toured this place and a few others before deciding. This place was nice, but the one I chose was better. Everyone was very friendly here.

2/5.00 Published 7 years ago

"Bad Experience, Unfit Accommodations and Unfriendly Staff"

Our time with Brookdale North Richland Hills wasn't great. The place looks nice, but they didn't consider what was right for my loved one's needs when we moved her in. This was our first time finding senior care, so we counted on them to help us. Unfortunately, she ended up in a place that totally didn't work for her mobility and care needs. Plus, the staff didn't seem very friendly or inviting.

3/5.00 Published 7 years ago

"Decent location, but feels too much like a nursing home!"

The location was pretty decent, and the workers were extremely kind. I noticed a few residents were active and engaged. However, I wasn't a fan of where they placed the eating area and didn't like that it felt more like a nursing home than a community. This simply wasn't what my mom and dad needed.

4.5/5.00 Published 7 years ago

"Great place, but we went with a cheaper option"

I had a great tour of Brookdale North Richland Hills. The place was really clean and looked well cared for. Everyone I met was friendly and gave me lots of helpful information. It’s a great place, but we chose somewhere cheaper.

4/5.00 Published 8 years ago

"Caring Community"

I visited this place, and the staff were super friendly and helpful. They had lots of fun activities to pick from, and the community was clean and well-maintained. Although I didn’t feel quite right about it, other families might consider it good for a loved one.

4/5.00 Published 8 years ago

"Still Adjusting, But Overall Pleased."

Lovely community, good care, adjusting, well-maintained, friendly staff, nice activities, balanced meals.

5/5.00 Published 8 years ago

"Excellent Care"

This place is awesome! The staff is super friendly and helpful. The activities really make a difference. Plus, the food is delicious and varied. We highly recommend it for excellent care.”

4/5.00 Published 8 years ago

"Cozy Assisted Living with Great Dining, Slight Shower Concern"

This place is really nice, and they have lots of food choices in their dining area. It's two floors, and the dining room is upstairs. There are many places where you can do activities or have family get-togethers. My only worry is that the shower's edge might be a bit high for my mom.

5/5.00 Published 8 years ago

"Excellent Staff and Services – Grandpa Is Thriving!"

I love that the staff always tells my husband how Grandpa is doing. The communication is great, and the staff is very polite. Grandpa enjoys the tasty meals and is settling in nicely, meeting new people. We really appreciate the services they provide.

5/5.00 Published 8 years ago

"Fantastic Community with Caring Staff and Great Activities"

This community is fantastic. The staff is really caring and attentive. The rooms are very clean, and the outside is always well-kept. The food is great with lots of choices. There are always activities for those who want to stay active and involved. I would suggest this place to others, and my family loved ones would agree.

5/5.00 Published 8 years ago

"Very Helpful Staff"

My sister is thriving here. The staff is friendly, and everything is clean. She enjoys the meals and activities.

4/5.00 Published 8 years ago

"Expensive But Worth It"

They’re super nice to me at this place. It costs a lot, but I think it’s worth it. The community looks really nice, and my room is great. Someone comes to clean for me, and I like the meals and activities. The staff is helpful and sweet. Even though it’s expensive, they take good care of me here.

5/5.00 Published 8 years ago

"Fantastic Service and Facility at Horizon Bay"

Everything is great at Horizon Bay. We’re really pleased with the facility and the services from A Place For Mom.

5/5.00 Published 8 years ago

"Mother-in-law loves activities and new friends at Horizon Bay"

Since moving to Horizon Bay, my mother-in-law has become more active and social. She really enjoys the activities and is always making new friends. It’s great that her hairdresser and doctors come to her. Thanks for making her feel so at home!

4/5.00 Published 8 years ago

"Activities Need Boost"

My family member likes the food at Horizon Bay. They wish there were more activities to join in.

5/5.00 Published 9 years ago

"Everything's Great We're Really Happy Here!"

We love this place! Everything has been great, and we haven't had any problems at all. We're really happy with how things are going here.

5/5.00 Published 9 years ago

"Dining Room Chilliness"

I really like Horizon Bay North Richard Hills. The only problem is that the dining room feels too cold. But overall, it’s been a good experience at this place.

3.5/5.00 Published 9 years ago

"Horizon Bay: Kind Staff, Tasty Meals"

My husband and I checked out several facilities and ultimately chose Horizon Bay. The staff is kind and the meals are tasty.

5/5.00 Published 9 years ago

"Perfect Respite with Caring Staff and Plenty of Activities"

My dad was coming home from the hospital but wasn’t quite ready yet. Since I had to go out of town and couldn’t care for him, I chose Brookdale. It was perfect for our needs. The staff is kind, caring, and always friendly. He had his own little apartment and received help whenever he needed it. There are lots of activities to choose from, and the dining room is open all the time! I would definitely use Brookdale again if needed. I can't say enough good things about them!

5/5.00 Published 9 years ago

"Seems like they offer great care services!"

I visited this place while looking for options. It's a really nice community. From what I could tell, they seem to offer great care services!

2/5.00 Published 9 years ago

"Good care and clean, but lacked welcoming ambiance."

We checked out this place while surveying elderly care choices. It appeared to be a decent choice for those needing help, but it wasn't right for us. The facility was tidy, the folks were pleasant, and they seemed to offer great care. Still, it felt somewhat sad and it lacked cozy vibes.

5/5.00 Published 9 years ago

"Great care and service at this assisted living facility"

They’re doing a fantastic job. She’s getting settled in, and we’ve been really happy with everything so far. They’re taking excellent care of her and are very attentive. She thinks the food is okay, and we’ve tried it a few times and it’s not bad. Overall, they’re giving great service.

4/5.00 Published 10 years ago

"Horizon Bay North Richland Hills: Good Care and Service"

My time at Horizon Bay North Richland Hills was good. I like the workers and the way they take care of us. The place is clean and looks nice. I'm happy with what they do for us.

3/5.00 Published 10 years ago

"Good people, but care and food could be better."

The folks at this assisted living place are real nice, especially the ones who do advertising. But, sometimes the care could be better. Some employees are great, some aren't. The nursing hasn't been all that great, and it's hard to set a schedule. I ate there once and it was tasty, but she keeps saying the food is getting worse. She says the chicken is getting rubberier, and portions are getting smaller. Maybe it's the kitchen's fault. There are lots of fun activities and cool programs though. They do try to fix problems, and when I mentioned some things, they got to work on them real quick. Some folks living there don't really like the newcomers, and stick to their old friends.

4/5.00 Published 10 years ago

"Going Well So Far!"

So far, everything is going smoothly. My family member really enjoys being here! The staff takes great care of the residents and meets all her needs. The only hiccup we've encountered is that the billing person could respond a bit faster.

1/5.00 Published 10 years ago

"Stay Far Away from Horizon Bay Assisted Living"

At first, my aunt's move to Horizon Bay about 18 months ago seemed okay. The apartment was nice as was the food and staff, although some services did cost more than other places. The best part was, it was close to us. However, after six months, the food quality dipped so drastically we ultimately had to pull her out. She barely touched anything but breakfast, and sometimes lunch, and even ended up anemic. Changes in the staff didn't help - the new administrative staff did little, and their nurse was just a waste of space. We voiced our concerns, but changes either didn't come or only made things worse. They've updated their apartments somewhat, replacing kitchenettes and carpets as people left, which must be nice for residents because the dining room food is just awful. Friends still living there have told us they're desperately looking for other places, some even having family bring groceries so they can microwave their meals. Other people we've met have left already. As if that wasn't bad enough, they hiked up the rent and tacked on even more to their exorbitant assistance fees. Honestly, I wouldn't suggest this place to anyone.

4/5.00 Published 10 years ago

"Very nice open, bright facility with minor concerns"

This place is really nice and bright. The meal plan is great because residents can eat when they want, not when they have to. My only concern is that it's a two-story building and the doors aren't locked.

4/5.00 Published 10 years ago

"Toured Assisted Living with Comprehensive Activities"

We visited this place while exploring options for our loved one. It looked nice, but it wasn’t as cozy as the one we eventually picked. However, because it’s a bigger facility with more staff, they offer a more comprehensive schedule of activities.

4/5.00 Published 10 years ago

"Assisted Living Facility Offers Spacious Apartments, Activities, and Amenities"

This place is big and nice. The apartments are big and nice too. They have lots of good food, but you can't ask for special food sometimes. The dining room is open from 7 in the morning until 7 at night. They have a bus that takes people to Walmart. There's a big piano in the lobby, and sometimes she plays it. They also have a beauty parlor and lots of things to do.

4/5.00 Published 10 years ago

"Great care, but billing issues."

I'll start by saying the care here was great. My mom loved it, and they kept her happy and comfortable until she passed. But we had problems afterward. I wasn't told I'd still be billed until all her things were gone. Even though I was talking to them, they never mentioned I was being charged daily until everything was out. The front desk person said he didn't know after the fact. They need to make sure their staff knows the billing rules. The saleswoman, Beverly, was also rude and said, "Well, you should have read your contract closer.

5/5.00 Published 10 years ago

"Perfect Place for Loving Care and Attention"

The moment we arrived, I knew this was the place for Mom. Everyone here is so caring and takes great care of the residents. They addressed all our concerns perfectly.

3/5.00 Published 10 years ago

"Moderate Yet Challenging Living Experience"

For three months, I've lived here, and it's pretty ordinary. Everyone pretends it's amazing, but it's really not that special. The meals sound tasty on the menu but usually disappoint. They claim to do Mexican cuisine, but they can't. The tortillas are bad and I've never seen cheese sauce in anything. Often, the food is so tough, you'd need real teeth to chew. There's a TV in the hall for everyone, but when it broke, it took them a month to fix it. My toilet was too short when I moved in. I felt like I was squatting. After a lot of fuss, they replaced it. I made it happen because I'm stubborn, but most people might not be as successful.

3.5/5.00 Published 10 years ago

"Friendly and Attentive Staff Create Comfortable Environment"

After pondering for more than a year, I decided it was time for my parent to move into assisted living. We had checked out Horizon Bay NRH years ago for my grandma, but didn't think about it again until someone suggested it. I scheduled a visit, took a tour, and immediately felt it was the right fit. The folks there are really nice and always ready to help out. The food is great too. Honestly, I almost wanted to move in myself!

5/5.00 Published 11 years ago

"Great experience at Horizon Bay; Dad is very happy"

I've been really happy with Horizon Bay so far. They treat my dad well, and he's very content there.

5/5.00 Published 11 years ago

"Great Fit and Helpful Staff, Worth the Extra Cost"

Loved this place! It’s a great fit for us. Beverly was super helpful and gave a lot of information. We spent about an hour and a half on the tour and meeting. I put down a $500 hold on a 2-bedroom unit because of a special offer. Beverly also helped with financial options and support. The $500 is fully refundable if we change our mind. It’s about $300 more than our budget, but it’s worth it. I’ll meet with my mom to see if she’ll be accepted, and a nurse will do an evaluation, which will be a key factor.

4/5.00 Published 11 years ago

"Assisted Living Facility Offers Comfortable Amenities for Residents"

At this place, you'll find: Smooth paths for walking and pretty gardens Nice-looking grounds with plants A library, cozy living rooms, and spaces to meet others A special dining room for private events A salon and barbershop for haircuts Parking for both residents and guests A guest room for visitors Laundry rooms in a convenient spot Apartments of different sizes, some with kitchens Small pets are allowed Each apartment has a system to call for help You can rent month to month without buying in All bills are covered, except for phone Cable TV is set up in every apartment

4/5.00 Published 11 years ago

"Excellent staff and spacious accommodations; reassuring services, close to home."

Staff great, big rooms, close to home, reassuring services offered.

3/5.00 Published 11 years ago

"Visited Horizon Bay, Pleasant with Areas for Improvement"

I checked out Horizon Bay at NRH and had a chat with the Director. It's a nice place, hiding away from main roads and the usual busy traffic - the location is right off Blvd 26. I peeked into one of the cottages. They are cozy with enough closet space. There's a screened patio that unfortunately overlooks a road. I wish there was something more soothing like a water fountain than cars zooming by. The standalone living arrangement in the so-called 'big house' didn't impress me. It lacked a kitchen or even a space for a small table, being overly cramped, with the only seating option in the main hallway. Everything appeared clean and maintained well. The staff came across as friendly. A lot of residents were hanging out in the porch near the entrance. It felt more like a care home than a vibrant community for seniors.

3/5.00 Published 11 years ago

"No pool or apartment washer, but nice library"

It doesn't seem to have a swimming pool or washing machines installed in apartments, but it does have a good-looking library.

4/5.00 Published 11 years ago

"Good tour."

Enjoyed the tour.

4/5.00 Published 11 years ago

"Mixed Feelings About Large Assisted Living Facility"

Nice place, but it's big. Mom wasn't a fan. No separate memory care area they're mixed in with everyone else. Could still be an option.

3/5.00 Published 11 years ago

"Bungalow Homes, Cafeteria-Prefers, Satisfied Seniors at Facility"

Bungalow-like homes, cafeteria setup, pleased folks living there.

Brookdale North Richland Hills

Address
8500 Emerald Hills Way
North Richland Hills, TX - 76180

Website

Email

Telephone
(817) 577-3337

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