Brookdale Plano
Patricia D
"Poor staff communication and questionable priorities at care facility."
We've only been at this place for about half a year, and already we've seen huge staff changes - 3 Directors, 2 Registered Nurses, 2 Activity Directors, and there's even no one permanently fixing things. There's no real effort from the people in charge to keep us updated, and it's hard to get straight answers about what's happening. We had a whole bunch of issues with our laundry before they finally told us some machines weren't working. They seem more focused on saving money than making sure residents are taken care of. Please think long and hard before you trust your loved ones to them.
- Useful
- Not useful
- Share
Anonymous
"Memory Care Location Disappointing"
We didn’t like how the memory care was upstairs instead of on the first floor.
- Useful
- Not useful
- Share
Cassandra Fowler
"Overpriced for minimal benefits. Rent raised for property updates."
This place costs too much for what you get. They raised the rent just to fix up the place.
- Useful
- Not useful
- Share
Anonymous
"Friendly and Clean Assisted Living Facility"
Hope welcomed me when I arrived for my tour. She was very kind and listened patiently to my concerns about my mom. Hope answered all my questions. The place was clean and had a calm atmosphere. The residents I saw seemed happy and friendly. They got along well with the staff. I was happy with the facility.
- Useful
- Not useful
- Share
Anonymous
"Clean and friendly facility, but too far for convenient access."
This place is nice, and when I went on the tour, everything looked clean and neat. The people who worked there were nice to my family and me. It was a good time. We had to think about a lot of things before choosing a place for my dad. But this one was just too far away for us to go to easily.
- Useful
- Not useful
- Share
Anonymous
"Assisted Living: Clean and Nice but Pricey with Transportation Issues"
This place looks good and is clean, but it costs a lot. They don't offer rides to dialysis, and they say dialysis patients don't need special food. But what a dialysis patient eats is super important for their health.
- Useful
- Not useful
- Share
Anonymous
"Clean and Caring Assisted Living for Loved Ones"
The community has been a great fit for my mother-in-law. She's still getting used to it, but they take excellent care of her. She has a regular nurse who helps her with all her needs. The building is always very clean, and I have no complaints about that. The only time I tried the meals was when we first moved her in. They were really good and the portions were just right. I would recommend this place to anyone looking for a comfortable and caring home for their loved one.
- Useful
- Not useful
- Share
Anonymous
"Friendly staff, but distant location."
I toured this community, and it was nice. The staff was friendly and answered my questions. However, the location was a bit far for our family.
- Useful
- Not useful
- Share
Anonymous
"Great Care, Needs More Home-Cooked Meals"
I am happy with the care here. I had my first meeting with the staff and suggested they make home-cooked meals, food that the residents are familiar with. I would really like to see this change. I've also heard other Brookdales provide transportation, but this place only helps with occasional appointments. Otherwise, my dad is trying some activities and the staff have been wonderful.
- Useful
- Not useful
- Share
Anonymous
"Avoidance Due To Poor Staff Interaction and Privacy Breaches"
We'd willingly travel more just to steer clear of this facility. We found the staff's treatment of some residents really unacceptable. The rooms they exhibited to us were occupied by active residents who were just not home during our visit. This place is really bad.
- Useful
- Not useful
- Share
Anonymous
"Assisted Living Facility Needs Better Transition Care for Residents"
I visited the community during a shift change. Residents were confused and wandering. It was chaotic. The place seemed clean, staff were friendly to me. But there was a strong odor. They should focus on residents during shifts.
- Useful
- Not useful
- Share
Anonymous
"A Caring Community with Friendly Staff"
Things are going smoothly for my mom at this place. The staff is friendly and helpful. She joins in some activities, and the food seems fine. They take good care of her, and it’s a nice community. I’d recommend it.
- Useful
- Not useful
- Share