Brookdale San Antonio
Tammie
Mary A
Sharon S
Hope
Rosemary D
Sharon H
Jean W
Joshua
"A Mostly Positive Experience at The William"
My parents live at The William, and they've had a mostly positive experience. When they moved in, the staff-to-patient ratio was great, and the staff were always there and attentive. The only hiccup was with medication distribution, as it didn't match their previous system. Overall, I'd recommend The William.
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Linda
"Poor Communication and AC Issues at The William Assisted Living"
My mom lived at The William but now she's at another place. They need to talk better. They never told us the AC was broken for 5 days. So my mom had to sleep in a room that got as hot as 103 degrees outside. Her door always closes, trapping in all the heat. It's sad that even with dementia, she had to figure out to prop a chair to keep the door open for cool air. I'm really let down by The William.
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DRV
Sabrina
Anonymous
Scott S
"Assisted Living Facility Falls Short, Lacks Communication and Maintenance"
We had a bad time here. Staff changed a lot. No talking with hospice or med techs. We believed the first boss, but then left soon after our family member moved in. Many different cleaners came, not the same people. Smoke alarm batteries died, and no one could help. Bugs were seen. Workers argued where everyone could hear, and the chef left. We had to find caregivers or med techs to give meds on time.
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Marjory
BJ
"Disappointing Experience at Assisted Living Facility"
The place was just alright. Food was tasty. Some caregivers were friendly, but they could do better with more training. Leadership and management need work. My family member stayed briefly. They had trouble with having enough staff, which worried us. My experience left me unhappy. They didn't seem able to handle what we paid for.
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JW
Jill
"Assisted Living Nightmare"
This place is a disaster. My mom’s meds are a mess! The staff is clueless and the management is a joke.
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Anonymous
"Mixed Experience but Responsive Staff"
This place is listening to our worries about my family member's care. They're fixing things we point out. We can send snacks to our loved one, which is nice. There are things to do here for the residents. But the internet isn't as good as we hoped. We're talking to them to make it better for our loved one.
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Edward R
Heidi
Brookdale San Antonio
Amenities:
- Private Bathroom - Sink/Toilet
- Pet Friendly
- Concierge Service
- Library
- Beauty/Barber Shop
- Pharmacy
- Walking Paths
- General Store
- Billiards
- Parking - Surface
- Private Dining Room
- Piano
- Postal Services
- Business Center/Computers
- Therapy Room
- Computer/Internet Access
- Chapel
- Wi Fi Access Throughout
- Snack Shop
- Porch
- Flat Screen TV
- Guest Suite(s)
- Meeting Rooms
- Landscaped Grounds
Address
9203 Cinnamon Hill
San Antonio, TX - 78240
Website
https://www.brookdale.com/en/communities/brookdale-san-antonio.html
Telephone
(210) 641-5046