Assisted Living Facilities

Brookdale Summer Ridge

4/5.00 - based on 40 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
1/5.00 Published 9 months ago

"Terrible Living Condition and Management at Elders' Facility"

My elderly parents, both 92, lived at this place for nearly a year, and it's honestly one of the most disappointing facilities I've seen. They paid for services that never happened. The place is constantly understaffed and call lights go unanswered. My mother was often left waiting for over an hour to be helped to the restroom. They never received the meals they ordered from the menu, always being told "we're out." Much of the food was unfit to eat and once, they even ran out of food. They advertise activities, but don't follow through. Any complaints are ignored by unresponsive management. Our treasured elderly deserve far better!

4/5.00 Published 1 year ago

"Friendly staff and good location make this place recommended"

The staff here are really friendly and ready to help. I’d recommend this place to others. We chose this community because of its great location and services.

4/5.00 Published 1 year ago

"Missed Meal Causes Concern at Brookdale Summer Ridge"

The Brookdale Summer Ridge community has been positive overall. However, they missed serving my dad a meal, which led to him getting sick.

1/5.00 Published 1 year ago

"Disappointing Facility. Urgent Need for More Staff!"

The experience was pretty unimpressive. For starters, they could use more staff members to help care for residents. Although the past can't be changed, significant improvements need to be made. I'm sticking with my low rating. I'd hesitate to endorse this place to other families.

4/5.00 Published 1 year ago

"Good facility but could improve response time and food quality"

Overall, things have been pretty good at this facility. They do a decent job communicating with the family, and the housekeeping is done once a week and is generally thorough. However, they’ve been short-staffed and have had a lot of staff changes recently. Because of this, the response time when my loved one presses his call button is longer than it should be. Sometimes he calls me and says he pressed his button 30 minutes ago and is still waiting. The food could be better in terms of both quantity and variety. Still, I would recommend this facility to friends and family.

3/5.00 Published 1 year ago

"Assisted Living Community: Decent, but Needs More Staffing"

This place is alright. They don't have enough staff, but they do their best. I'm happy my family member is nearby for visits. Residents get three meals a day with options.

4/5.00 Published 1 year ago

"Friendly staff, fun activities, and good care—highly recommended"

The staff and residents here are really friendly. There are lots of activities and outings to enjoy. They also provide laundry and housekeeping once a week. They offer care that lets you stay as you age. I’d recommend this place to friends and family.

4/5.00 Published 1 year ago

"Outstanding care and support at Brookdale Summer Ridge facility"

I strongly recommend Brookdale Summer Ridge. During the brief time my loved one was there, the staff was outstanding as we had to move her to hospice care at the facility. They listened, responded quickly, and truly cared about her well-being.

4/5.00 Published 1 year ago

"Assisted Living Review: Compassionate Care and Dedicated Staff"

This change was really big for Mom and Dad, especially after Dad got sick. The people in charge at Summer Ridge have been really nice and helpful during this big change. Sometimes they need extra help finding skilled workers, but they try their best. When we were moving Mom and Dad into Summer Ridge, the manager seemed to be working all the time. She answered our questions no matter what time it was. We had a few problems when we first moved in, but I think everyone was learning how things work. The Director, worked hard to fix things. They really care about the people who live there and want them to have the best time, even though it's a big change in their lives.

4/5.00 Published 2 years ago

"Good experience despite a few miscommunications"

We had a few problems, but I believe it was just a mix-up. Overall, it was a good experience.

1/5.00 Published 6 years ago

"Beware: Facilities' Looks Deceive, Problems and Neglect Inside"

Don't be tricked by the pretty surroundings and friendly faces. We ran into multiple problems right away - with medicine, cleanliness, and even missing laundry. We got no support from the Director when we shared our worries. When we left the place, we were accidentally given somebody else's medicines, and it took multiple tries to reach the Director about this by phone and text. We only got a brief reply much later. Being an honest person, I quickly returned all medicines that didn't belong to us. They wouldn't have realized anything was missing since nobody had me sign anything when the medications were collected.

0.5/5.00 Published 6 years ago

"STAY AWAY: HORRIBLE CARE AND NEGLECT AT THIS FACILITY"

When my loved one first moved into this assisted living facility, it was really pleasant and the staff was extremely helpful. Things took a turn for the worse when the director was replaced. The care deteriorated, and neglected messes took over my loved one's room. There were times when piles of laundry, food, and bed linens littered the floor to the point you couldn't even walk in. It was dreadful! I ended up personally having to clean their room and bathroom due to the filthy conditions. We were advised to enroll in all in-house services saying it would simplify things and ensure immediate medical attention. That was a hollow promise! It took over a month to get the UTI test we requested for my loved one - our pleas were essentially ignored. Worse still, my loved one was evicted without prior notice and ended up in the hospital due to an attack by another resident using a motorized scooter. After the incident, the facility didn't even bother to call an ambulance claiming my loved one was fine. But to this day, they still haven't recovered from that incident.

5/5.00 Published 6 years ago

"Mixed Feelings About This Assisted Living Community"

We visited this place, and the staff was friendly and helpful. They answered all our questions, and it looked clean. But unfortunately, they didn’t provide what we needed—no one to give medicine—and the rooms were a bit small.

4/5.00 Published 7 years ago

"Decent Tour Experience"

My son and his wife visited this place for me. They had a good tour, but it wasn't the right community for me.

5/5.00 Published 7 years ago

"Excellent care and great value for your loved one"

We really like the care my father gets at this place. The staff is friendly and thoughtful. My father enjoys the food and the different choices available. He also likes the activities they offer him. We would definitely suggest this place for taking care of a loved one because it’s a great value.

4/5.00 Published 7 years ago

"Pleasant Visit to a Nice Place"

Choosing the right place for my loved one was tricky. We visited this community, and it's nice. People were friendly, and they answered all my questions. Overall, it was a good experience.

4/5.00 Published 7 years ago

"Good start, but menu needs improvement."

My mom came here, and while the menu could be more diverse, the staff is super friendly. I'd suggest some menu improvements.

5/5.00 Published 8 years ago

"A great place for Mom!"

The staff at Brookdale Summer Ridge in Rockwall, TX, is fantastic. They're super helpful, comforting, and understanding. The facility is bright, clean, and smells great. They offer a variety of programs and have a tasty daily menu. I'm looking forward to working with them to care for our mom. Big thanks to the entire staff.

5/5.00 Published 8 years ago

"Top-notch care and community!"

My parents absolutely love this community and the staff here. We were a bit worried at first, but they’ve done an amazing job helping them settle in. They’ve even started joining a few activities. I’d say this place is top-notch.

4/5.00 Published 8 years ago

"“Fantastic Experience!”"

The tour was awesome! We learned so much about the community, and the staff were super friendly. Everyone seemed happy. Unfortunately, they couldn’t provide the level of care my loved one needed.

3.5/5.00 Published 8 years ago

"Nice Community, Not Quite Right for Mom-in-Law"

The community is really nice and quite big. They followed up well, but it just didn't feel right for my mother-in-law.

4/5.00 Published 8 years ago

"“Positive Experience”"

My mother-in-law enjoys this community. She’s doing well with the care provided.

3.5/5.00 Published 8 years ago

"Good Community Tour with Safety Concerns"

I really enjoyed my tour of this community. Everything looked nice and well-maintained. The staff was kind and courteous. However, my main concern was the location. The community is situated on a main street, which worried me because my father likes to walk around. I didn't feel he would be safe with the busy road right there. Overall, it's a nice community with friendly people.

5/5.00 Published 8 years ago

"Friendly Staff and Great Dining Options"

My mother recently moved to Brookdale Summer Ridge, and she loves it. The staff is super friendly and always ready to help. Even though the place isn’t brand new, it’s clean and well-maintained. They have a lot of dining options compared to other places we visited. I highly recommend Brookdale Summer Ridge!

4/5.00 Published 8 years ago

"Satisfactory Assisted Living Facility"

This place is my second favorite. It's clean and nice, but the studio is too small. It feels like a one-bedroom with open walls. Debbie is very helpful.

4/5.00 Published 9 years ago

"Remarkably Amazing Care"

At Brookdale Summer Ridge, we truly liked the people there. Stephanie was always excellent. The staff showed great compassion. Although they were sad to see him leave because he was such a nice man, he kept escaping. I have no complaints about this facility—they were amazing. They did their best to care for him, but he needed closer supervision.

5/5.00 Published 9 years ago

"So far, great place with caring staff and plenty of food."

Dad recently moved in, and so far, everything is going well. It wasn’t an easy decision, but I think this is the best place for him. No complaints so far; everyone has been very helpful and caring. The food choices are plentiful.

4/5.00 Published 9 years ago

"Clean, Friendly, but Not Quite Right"

It was a clean place, and the staff were friendly. They helped us a lot, and it was tough to say goodbye to some of them. But overall, it just didn't feel right for us. The food was okay, and we didn't get to try many activities. It was one of the pricier options, but still nice.

4/5.00 Published 9 years ago

"Cozy Assisted Living with Great Staff and Activities"

This place is really nice. You can cook in your own room, and they give you two meals every day. The staff is awesome, and they've got lots of activities. My apartment is big, but it's far away from Susie's. I like it here because there are lots of trees.

4/5.00 Published 10 years ago

"Friendly staff, homey feel, not suitable for all needs."

I visited this place while considering care for my family. It seemed nice. The people who work there were really nice and kind. The boss was super friendly too. It felt cozy, like a real home, and the people living there looked happy. But, it turned out it wouldn't have been the right fit for my family member's needs.

4.5/5.00 Published 11 years ago

"Mom Walking Better; Sitter Costs Less Here"

My mom is walking within just three weeks. She only uses her wheelchair now and then. Most of the time, she's walking with a walker or getting help. Everything is going great. Plus, hiring a sitter here costs half as much as it did at the last place.

Brookdale Summer Ridge

Address
3020 Ridge Road
Rockwall, TX - 75032

Website

Email

Telephone
(972) 771-2800

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