Assisted Living Facilities

Franklin Park TPC Parkway

4.2/5.00 - based on 39 reviews
5 stars
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1 stars
2/5.00 Published 10 months ago

"Disappointing Experience at Franklin Park Memory Care"

I saw good reviews for Franklin Park. So, I chose it for my husband's memory care. They gave me a nice plan for his care. But, things weren't happening like they should. I asked a caregiver why. They said, Management tells families what they think they want to hear.

4/5.00 Published 1 year ago

"Great Assisted Living Experience!"

We visited Franklin Park TPC Parkway while looking for an Assisted Living facility for our family member. The place was really nice, and it was fantastic. Everything felt clean, friendly, and welcoming during our tour.

1/5.00 Published 1 year ago

"Need Compassionate Staff"

Get better leaders and hire caregivers who care.

4/5.00 Published 1 year ago

"Mixed Experience at Assisted Living"

Awesome leaders and friendly staff, but red tape and rules everywhere. Coffee? Yuck.

4/5.00 Published 2 years ago

"Lacks Water Aerobics Pool"

Franklin Park is pleasant, but it lacks a pool for water aerobics. Also, it’s pricier.

4/5.00 Published 2 years ago

"Recommended Assisted Living Tour"

We had a great tour at Franklin Park TPC Parkway. Although it was too far for us, we recommend it.

1/5.00 Published 2 years ago

"Assisted Living Falls Short of Expectations; Misleading Advertisement Disappoints Residents."

This place isn't like a fancy resort as they claim. When I first got there, the staff were nice, but once I said I didn't like it, they got rude and mean, making it hard for me to leave. The food was gross, often cold, and sometimes not what I ordered. The other people living there weren't friendly either. I wouldn't suggest anyone over 55 live here. They just care about money, not people. They make it seem amazing, but it's not once you're there. I think I should've been refunded for the lies and how they treated me made my health worse. Their true colors shocked me.

5/5.00 Published 6 years ago

"Clean, Welcoming Facility with Helpful Staff and Great Extras"

I had a great tour of this clean and well-kept facility. The sales manager answered questions I didn't even think to ask and gave me lots of useful information. They have extras like a psych nurse and aromatherapy. They also offered to help me find financial resources like VA assistance. The activity and dining room feels welcoming and comfortable.

5/5.00 Published 7 years ago

"Perfect Place for Mom with Friendly Staff and Fun Activities"

Mom is really happy here. She's meeting friends and can join activities if she wants. Plus, she brought her cat! The staff is really friendly, and moving her in was a breeze.

4.5/5.00 Published 7 years ago

"Mother Safe and Happy in This Great Assisted Living Community"

I’m happy with my mom’s move to this community. I know she’s safe and well cared for. The staff is looking after her and her needs. We’re having some billing problems because her care level dropped, but I hope they fix it soon. Besides that issue, this is a nice place. They offer lots of activities for the residents, and the food is good—she likes the meals. Overall, this community is working well for my family, and I’d recommend it.

4/5.00 Published 7 years ago

"Friendly Assisted Living with Some Limitations"

The place was nice, and [Removed] gave us helpful information about it. The food was tasty and freshly made, not reheated from frozen. The rooms were a good size and met our needs. Unfortunately, there was no courtyard for our family member who likes to go outside. Also, we wanted a single-level community where our loved one could stay in her room even without assistance, but that wasn’t an option here. Overall, the staff was friendly and attentive to our concerns.

5/5.00 Published 7 years ago

"Mom is very happy with Franklin Park!"

My mom is really happy with her time at Franklin Park! The place is always clean, and the staff always help with whatever she needs. She also has lots of chances to meet new people and join in activities.

4.5/5.00 Published 7 years ago

"Friendly staff, great start with activities and personal interest."

All the staff I’ve met are really friendly. They want to learn about their new clients and ask about their likes and dislikes. She takes part in some activities, which I think is a great start.

4/5.00 Published 7 years ago

"More Activities Needed, Otherwise Great Assisted Living Community"

My mom wishes there were more things to do during the day at this place. Besides that, she's doing well since moving here. I know she's safe and getting good care. The staff is nice to work with. The food is good, and she likes it. This community is good for us, and I'd suggest it.

4/5.00 Published 7 years ago

"Perfect Community for My Social Husband"

My husband is doing well since moving here. He's a social butterfly, and he really enjoys the activities. He loves interacting with the other residents and the staff. He knows many of the residents, even if he can't remember all their names, and I know that most of them know him. Some even know me because I visit often. He also likes the very good food and that meals are always on time, which was a problem at home. Franklin Park is a great match for him, especially since he chose it himself. The staff is professional, friendly, and caring. He also likes how attentive they are.

5/5.00 Published 8 years ago

"Fantastic Community, My Mom Is Thriving Here"

This place is really great. My mom is doing great here, thanks to the amazing staff. Everyone is super helpful and nice. She loves all the fun activities they have. The place is clean and well-kept, and she likes her room a lot. We’re also really happy with the care she’s getting. It’s awesome that she can get her hair and nails done right there. The food is fantastic. Overall, I highly recommend this place I’m very impressed.

5/5.00 Published 8 years ago

"Great Care and Happy Wife"

My wife is doing well and seems happy. The staff takes great care of her and watches the residents closely. The nurse even helped me leave! They keep my wife distracted. I’m very satisfied with the care. I’ve told people about Franklin Park Stone Oak and how much I appreciate all the help from A Place For Mom!

5/5.00 Published 8 years ago

"Extremely Happy with Franklin Park at Stone Oak"

We are very happy with everything at Franklin Park at Stone Oak. They give us peace of mind for our loved one and make sure there is lots of interaction and great care for our senior family member. Everyone is super friendly and caring. We couldn’t be happier with Franklin Park at Stone Oak and all the services they offer.

3.5/5.00 Published 8 years ago

"Community Liked, Refund Delayed"

We really liked the place and were planning to move in, but things changed and they couldn't take my family member. We never got to move in. At first, they said they couldn't give back our money, but later they agreed to refund it, which was nice. However, it's taking a really long time for us to get the money back.

4.5/5.00 Published 9 years ago

"Very friendly, clean facility with great care!"

We're very happy with Franklin Park Stone Oak! The place is clean and well-kept, with a warm, friendly atmosphere. The staff is nice and mostly provides great care. We've had to fix a medication issue more than once, but otherwise, they meet our expectations!

0.5/5.00 Published 9 years ago

"Terrible Management and Care at Assisted Living Facility"

The staff constantly changes because management is terrible. They don't even bother interacting with the residents. There are usually not enough staff during the night shift because people don't come to work. There's not enough help in the dining room, especially on weekends. When it's time for the residents to eat, there's usually only one person who serves the food and another who delivers it. The bosses have been known to yell at the residents. There have been instances where people who don't know what they're doing have given residents the wrong medication, with at least one overdose happening. The food isn't good, it's not prepared well, the portions aren't big enough, and we get the same thing over and over again. The residents' problems are hardly ever fixed nicely. When there are meetings for the residents, there aren't Microphones so it's hard for most residents to hear. Staff have been known to constantly the residents. The building and rooms are pretty good, though.

3/5.00 Published 9 years ago

"Improvements Needed in Food and Medication Management"

This facility has a lot of things going for it, but they need to tweak a few things to hit the top mark. It's not bad for the price but could be better. I've looked at a lot of dementia care places, and most of them don't cut it. I was looking for a place that would take a couple, both with memory problems and one with Alzheimer's but that are still pretty independent. They're not wheelchair-bound or anything but we worry the one with Alzheimer's might wander off. Franklin Park was a pretty good pick - we liked that each apartment has a shower and that they have staff all the time to keep an eye on things. The food, though, could definitely be better. They serve what most people would call a typical American diet. It's high in junk food and that's not great for health or aging. The worst part is how much wheat they use, even though it's well-known among scientists that gluten can damage your gut and lead to other problems. People in dementia care shouldn't have any wheat, but Franklin Park seems to serve it all the time. Their dietitian really needs to catch up on the latest findings! Stuff like bacon and eggs, hot dogs, pizza - that's not right for elderly people. I'm 70 and my doctor had me stop eating wheat 15 years ago. It cleared up my bronchitis in no time and my cholesterol dropped right away. I've been with my wife for 6 years now and she hasn't had any wheat for almost 40 years. We always find tasty, healthy things to eat. There's a Mexican place near Franklin Park where we had grilled chicken, lettuce, and steamed veggies - so much better than the hot dogs they serve at the facility. It shouldn't be hard for any cook to serve up plenty of steamed vegetables, chicken, and fish. Chicken soup with lots of veggies would probably go over big. Whatever I've cooked up for them, they've always gobbled down. Just yesterday, they didn't like their canned peas or chicken with tortellini, but they loved the toast and pie. I saw other older folks in dementia care eating hot dogs there. And they all have heart problems and should not be eating burgers with cheese on top. The other thing that bugs me is how they handle medications. I don't get why they call me to refill prescriptions. They have the pill bottles with all the info they need. They could just reach out to the pharmacy themselves - especially since the pharmacy always lets me know when things need to be picked up. But no, I end up getting a call that my mom's almost out of something, then I have to call the facility to get the prescription number - which they sometimes don't have - and then I have to call the pharmacy to order more. They really should keep a list of all the prescription numbers for each person.

5/5.00 Published 9 years ago

"Very nice and caring place"

We visited this place while searching for care options for our loved ones. I thought it was really nice overall, and it was our second choice. The staff were all very friendly and caring, and they seem to take great care of the residents.

4.5/5.00 Published 10 years ago

"Friendly Staff and Could Use More Outdoor Activities"

The staff here is really helpful and friendly. Whenever I notice something small that might need fixing, they are quick to take care of it. My only suggestion is that they could get the residents outside more often. I think people from that generation would really enjoy and benefit from spending more time outdoors.

4.5/5.00 Published 10 years ago

"Great Staff and Clean Facility Make Franklin Park Stone Oak Shine"

From the receptionist to the care staff I met on the elevator, everyone at Franklin Park Stone Oak was great! The bus driver even put on a solo performance during our visit and invited us to join in. The building was spotless, and everyone seemed so cheerful. I was worried about the location on 281, but I can get there and back in just 5 minutes any time of day. My aunt has just moved in and is already having a great time. I highly recommend Franklin Park Stone Oak.

2.5/5.00 Published 10 years ago

"Mom's Unhappy Stay at Franklin Park"

When my sister's husband got a job change, our mom moved from Austin to San Antonio and ended up at Franklin Park. She didn't like it one bit. The place wasn't friendly at all. Most of the residents stayed in their rooms unless it was time to eat. Plus, not a lot of folks got involved in the scant activities they had. Dealing with the head of the place was also tricky. It took him forever to respond to our concerns. My brother-in-law even had to meet with him several times. They sorted out some of the issues, but not all. Franklin Park at Stone Oak was not a place where Mom felt good.

4/5.00 Published 11 years ago

"Comfortable, but feels like a hotel. Prefer residents' entrance."

Review: This place is really nice and it looks brand new. It kinda feels like staying at a hotel though. I think next time I'll use the entrance for residents and visitors.

Franklin Park TPC Parkway

Amenities:


  • Private Suites

  • Kitchenette with Microwave and Mini Refrigerator

  • Private Bath with Roll-in Shower

  • Wireless Emergency Pendant for each resident

  • Individual Central Air/Heat unit

  • Lockable Storage Closets

  • Washer and Dryer Available for Personal Use

  • Full-service Salon

  • Wellness and Therapy Center

  • Chapel

  • Theatre

  • Game room

  • Country Kitchen for Resident/Family Use

Address
21802 Encino Commons
San Antonio, TX - 78258

Website
https://www.franklinpark.org/tpc-parkway/

Email

Telephone
(210) 483-9999

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