Assisted Living Facilities

Heart to Heart Assisted Living

3.6/5.00 - based on 26 reviews
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1 stars
4/5.00 Published 9 months ago

"Mixed Feelings About Resident Happiness"

I really appreciate how they pay attention to the residents and encourage interaction. However, our resident doesn’t seem happy, and it’s hard to tell if that’s just his personality.

2/5.00 Published 1 year ago

"Poor Care and False Promises"

Be cautious! The place seemed completely different from what we were told. No activities, just TV all day. Terrible food. Basic care neglected.

1/5.00 Published 3 years ago

"Assisted Living Facility Fails to Meet Advertised Care Standards"

We picked this place for my dad because they said they could help with his special needs like feeding him and taking care of his wheelchair and catheter. They said they had trained staff around all the time, including a nurse and a caregiver at night. But turns out, they lied. There was no nurse or caregiver, just a housekeeper who also looked after my dad. On the third day, my dad didn't want to eat, and the caregiver tried to make him. Then they said my dad couldn't stay because he hit the caregiver. They promised to give back the money we paid in advance, but they didn't.

3/5.00 Published 3 years ago

"Sterile, impersonal; inferior to other residential care homes."

Heart to Heart felt sterile, impersonal; didn't compare to others.

0.5/5.00 Published 7 years ago

"Scammed by Assisted Living Facility - Delayed, Partial Refund"

My mom was moved here from the hospital and sadly, she died just a day later. We paid the owner $4200, including an $800 deposit. It took more than a month to get any kind of refund, and even then, we only got back $3000. It felt like a shady business dealing to me.

4.5/5.00 Published 7 years ago

"Great Care Home for My Mom"

I'm happy with my mom's move to this care home. She is safe and getting good care. They have a nice doctor there. She seems to have adjusted well. She is doing better, and I'm satisfied with everything they've done for us. I would recommend this care home; it's working out well for us.

4.5/5.00 Published 7 years ago

"Mom’s Adjustment to Care Home Has Been Great"

I’m happy with my mom’s move to this care home. She feels safe and gets good care. There’s a great doctor there. She’s adjusted well and is improving. I’m satisfied with everything they’ve done for us. I would recommend this care home; it’s working out great for us.

4/5.00 Published 7 years ago

"Clean Facility with Friendly Staff"

I liked the tour at this place. Everyone there was friendly and took their time with us. The building was super clean and had cool stuff for the residents. But my folks didn't feel it was right for my grandparents.

4/5.00 Published 8 years ago

"Good help, reliable caregiver, recommended to other families."

Good company, reliable caregiver. Recommend to other families.

2.5/5.00 Published 8 years ago

"Not Really Taken by this Elderly Home"

When I took a quick look around this nursing home, it looked quite tidy. But, all the elderly residents were sitting in a big shared area looking uninterested. I didn't feel like this place would be right for my mother.

4.5/5.00 Published 8 years ago

"Great care with a homey feel and excellent night staff."

My mom has lived here for 10 years, and we love it! The staff feels like family, making it feel like home. The night shift is amazing; they always help with her late-night snack for her diabetes.

5/5.00 Published 8 years ago

"Where Friendly Faces and Great Care Shine"

Heart to Heart Residential Care Home is a great place to live. My aunt has been there for 8 months and really enjoys it! She loves the activities and the food is always tasty. The staff and owners are very friendly and welcoming.

4.5/5.00 Published 8 years ago

"Wonderful Care and Comfort for Mom Over 10 Years"

My mom has lived here for 10 years, and my family and I really like it! The staff is very friendly and makes it feel like home. The night shift is amazing; my mom needs a late-night snack because of her diabetes, and they are always there to help.

5/5.00 Published 8 years ago

"Dad's Happy, Peace of Mind Thanks to Great Care"

My dad is really happy here. I’m so glad I picked this place because it’s made him very comfortable, and that gives me peace of mind. The owners and staff are amazing people.

1/5.00 Published 8 years ago

"Stay away! Heart to Heart lacks promised coverage and care."

I didn't like Heart to Heart at all. They don't have the coverage they say they do, especially at night. They said the CNAs provide care, but it's actually the cook, who is very rough. Avoid this place.

1/5.00 Published 8 years ago

"Big Thumbs Down for Heart to Heart"

Heart to Heart really disappointed me. Contrary to their claims, they lack the proper staff coverage, especially during the night. Instead of certified nursing assistants handling the care, it's done by the cook, who is super harsh. I’d advise staying away from this place.

1.5/5.00 Published 8 years ago

"Unsatisfactory Care and Misleading Owners at Assisted Living Facility"

My brothers, sisters, and I decided to have my mom stay at this facility, believing there would be three certified nursing assistants (CNAs) during the day and two during the night. Unfortunately, we discovered this was not true. My mom shared that the care she received was rough and she would often feel sore afterwards. My mom is delicate due to her Osteoporosis. Additionally, the person who tended to her was not a certified nursing assistant. She lived here for only a month. While nice and friendly, my perception is the owners present things in a deceptive manner. I would discourage others from selecting this home.

4/5.00 Published 11 years ago

"Assisted Living Lacks Safe Outdoor Space"

Clean and very nice place, but no safe, enclosed outdoor area for Mom to sit unattended and relax. Only a small front porch area available with attendants.

4/5.00 Published 11 years ago

"Homey, caring, good activities"

I like this place. The director is an LVN. There are 10 ladies total. It has a "homey" atmosphere. Open door policy. Weekly activities like music. Outings and hairdressing included.

4/5.00 Published 11 years ago

"Nurse director, cozy, fun atmosphere."

I like this place. Director's a nurse, cozy vibe, fun.

3/5.00 Published 12 years ago

"Tour of Level B Assisted Living Set for He on Wednesday"

He is set to visit on Wednesday 6/22 at midday. This place is a Level B care home. Semi-private rooms start at $2500, while private ones begin at $3000.

Heart to Heart Assisted Living

Address
12119 San Miguel
San Antonio, TX - 78233

Website

Email

Telephone
(210) 777-1039

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