Assisted Living Facilities

Heartis San Antonio

4.3/5.00 - based on 20 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
4/5.00 Published 2 months ago

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4/5.00 Published 2 months ago

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5/5.00 Published 4 months ago

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5/5.00 Published 6 months ago

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5/5.00 Published 11 months ago

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2/5.00 Published 1 year ago

"Assisted Living Facility Falls Short on Service Expectations"

My family has been really let down by the service at Heart is lately. Several times, my mom had to wait over an hour for breakfast because the cooks didn't come in. The servers are really slow, and sometimes everyone else has to help out. The people who are supposed to answer the call buttons take forever to show up. It's a nice place with lots of promise, but they're having big problems with their staff.

5/5.00 Published 1 year ago

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4.5/5.00 Published 1 year ago

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5/5.00 Published 2 years ago

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2/5.00 Published 2 years ago

"Assisted Living Facility Falls Short on Promises and Care Standards"

The workers were nice, but they lacked support. The place talks big about helping people with dementia, but it's all talk. They don't really understand it. It's just a regular place with lots of people leaving and not showing up for work. They said there would be lots of food choices, but there weren't. They didn't make plans for how to take care of people. A lot of people left, and the new people didn't know what they were doing. They didn't know how to help people move safely. There weren't enough people working, and sometimes there was only one person all night. Sometimes, they didn't check on people for a long time, and they could be in trouble. The place wasn't very clean. They promised a lot but didn't do a good job, and it was expensive. Don't believe everything they tell you.

3/5.00 Published 2 years ago

"Mixed Experience at Assisted Living Facility"

We had a pretty good time at the place and liked the boss, but there were many new people working as helpers. There aren't enough helpers in such a big place to help everyone properly. It's the same for the special place they have for people with memory issues. If your family member needs help, they might not always get it. I'd say it's better for folks who can do more things on their own.

4/5.00 Published 2 years ago

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5/5.00 Published 2 years ago

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5/5.00 Published 2 years ago

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5/5.00 Published 3 years ago

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4/5.00 Published 3 years ago

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5/5.00 Published 3 years ago

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4/5.00 Published 3 years ago

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5/5.00 Published 3 years ago

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5/5.00 Published 4 years ago

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Heartis San Antonio

Amenities:


  • Available Memory Care Services

  • Spacious Accommodations

  • Inviting Dining Room

  • Home-Cooked Meals Assistance with Personal Activities

  • Nurse-Supervised Staff

  • Large, Secure Courtyard and Walking Path

  • Cable Television

  • Basic Utilities Included Housekeeping and Laundry Services

  • 24-Hour Emergency Response

  • Landscaped Grounds

  • Social and Recreational Activities

  • Game and Activity Rooms

  • Beauty Shop/Barber Shop

  • Relaxing Common Areas

  • Medication Supervision

  • Religious Services/Nurturing of the Spirit

Address
15430 Huebner Rd
San Antonio, TX - 78248

Website
https://www.heartis.com/communities/san-antonio/

Email

Telephone
(210) 492-1928

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