Heartis Waco
anonymous
"Heartis Waco Review: Nice Place, Needs More Staff and Organization"
The Heartis Waco place is nice, rooms are big. No problems with that. Sometimes they don't have enough staff, so care isn't the best. Staff can be a bit messy. They should have a checklist for new folks.
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anonymous
"Suggestions for Improvement, Overall Positive Experience at Assisted Living Facility"
During our time here, we've noticed some changes. We've had a few hiccups, but overall, we haven't had any major complaints. I'm just grateful to be here for my loved one and help out. I do think there should be more nurses around all day and night, but unfortunately, that's not the case. When older residents need help and get sick, there's no nurse available only med techs, not a registered nurse. Having a nurse would really put my mind at ease. The therapists who work here are AMAZING and have done wonders for my loved one. They've made such huge strides, and we're incredibly grateful for them. They're trying to organize more activities for everyone, which I know can be tough. The residents enjoy sitting on the front porch, but I wish there was a fenced-in area where they could sit and watch people pass by, because they love that. Overall, we've been happy with our time here. These are just a few ideas that I think could help make things even better.
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Kay
"Disappointing Experience at Heartis Waco Assisted Living Facility"
My mom stayed there for 4 and a half years. The last year was really disappointing. There aren't enough staff, and everyone seems more concerned about covering themselves than helping out. They don't tell you right away when something's wrong anymore. Once, they told me about a big fall 36 hours late! We're switching to
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Vik
"Avoid This Assisted Living Facility"
This place is a total mess! The rules change every day, and they don't seem to care about the residents anymore. Quality control? Forget it! There are much better options in Waco.
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Tammy
"Great Activities but Memory Care Could Improve Staff is Supportive"
This place has many enjoyable activities, but my loved one doesn't join in. They take good care of people with memory issues here. The staff is really nice and helpful when I need answers or have worries. The person who directs memory care is excellent.
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