Assisted Living Facilities

Heritage Creek Assisted Living

3.7/5.00 - based on 27 reviews
5 stars
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3 stars
2 stars
1 stars
1/5.00 Published 10 months ago

"Misleading ads, poor service, high turnover: Beware!"

This place promises good food but delivers the same for everyone. High staff turnover, misleading ads.

3/5.00 Published 1 year ago

"Mixed Feelings About Assisted Living Facility"

The assisted living facility looked beautiful, but the activities were limited. They stopped bus outings during Covid and never resumed. Since it's family-owned, they have the right to decide. However, we worried it would confine Mom without other independence. Not a good fit.

4.5/5.00 Published 4 years ago

"Clean, caring staff with a family-like atmosphere for Mom"

The facility is spotless! With fewer than 50 residents, it feels like a family. The staff is caring and attentive, and the Owners are often present. We feel incredibly lucky to have found such a great second home. My Mom is very happy and thriving here. The basic rate is $3,000, but extra help costs more depending on needs.

4/5.00 Published 5 years ago

"Friendly staff and pleasant environment."

The assisted living place is really nice, and the manager knows a lot.

3.5/5.00 Published 5 years ago

"Friendly Staff and Tasty Food—A Great Place for Mom!"

If you need a nice place for your mom or dad, check this out. The staff is friendly and greets you with a smile. The food is tasty, and they offer choices. They have entertainment every month, including arts and crafts and Bingo. My mom really enjoyed it here.

4.5/5.00 Published 5 years ago

"Caring Staff and Fun Activities for Residents"

The staff was super helpful with our mom's needs. They were caring and always did more than what was asked. The owners were always there to help too. There are daily exercises for residents and lots of crafts. The residents love going on outings.

2.5/5.00 Published 5 years ago

"Limited Activities and High Staff Turnover at Assisted Living"

Unhappy with the care from the owners. No solutions were given for our worries about a number of problems. There aren't many activities. Most people living there use wheelchairs. If your family member can walk around more, you might want to think about other places because they don't offer much for those who can move around more. The shared spaces are decorated very well, but the rooms are tiny. It seems like the staff changes a lot.

5/5.00 Published 7 years ago

"Caring Staff and Warm Atmosphere Make It a Great Place"

Heritage Creek Assisted Living is an excellent place for our family. It's a lovely, clean, and well-maintained community. The atmosphere feels warm and welcoming. The staff is very caring, friendly, and attentive to everyone's needs. They always make us feel welcome during our visits.

4/5.00 Published 7 years ago

"A Welcoming Assisted Living Community"

My husband is doing great at this community. It looks nice and well-maintained. The staff is friendly and helpful. Overall, I’m pleased.

4/5.00 Published 7 years ago

"Husband Thrives"

My husband is doing great at this community. Everything looks nice and well-maintained. The staff is friendly and helpful. Overall, I’m pleased.

2/5.00 Published 8 years ago

"Assisted Living Disappointment"

We were let down. We hoped it'd help our mom. But she didn't get enough aid. She hurt her hip there, and we're not sure how long she lay on the floor. Now they want us to pay for the whole month when she was only there for 4 days. The building looks nice, but don't be fooled. It's more like a fancy hotel than a caring place.

2/5.00 Published 8 years ago

"All Show, No Care: Impressive Facade Masks Poor Service"

Such a letdown. We really believed this would be the perfect spot for our mom. But, she didn't get the assistance she required. She even slipped and broke her hip, and we've got no idea how much time she spent lying on the ground. Now, they're charging us for a full month, even though she only spent four days there. The building may look appealing, but don't be fooled... it's merely a glamorous hotel and nothing more.

5/5.00 Published 8 years ago

"A Wonderful Place for Mom"

This place is really nice. I can't say enough good things about it. Everything has gone great for my mom here. She's doing really well and is being taken care of. Everyone here is awesome. The staff and nurses are fantastic. It's been a wonderful experience for us.

3/5.00 Published 8 years ago

"Room for Improvement: Mixed Experience at Heritage Creek Assisted Living"

My dad's been at Heritage Creek for a month. The place is clean and staff are nice. Sometimes Dad has to ask for clean towels a few times. The food isn't good. Last week, I ate with Dad and the pork chops had bones in them and were too seasoned. Older folks who can't cut their food should get boneless pork chops. The veggie was either carrots or sweet potatoes, couldn't tell, and they weren't cooked and had no taste. I sat with Dad and three others, and we all complained about the bad food without me even asking them. The service was bad too. They served residents at different tables, and the food wasn't very hot when it got there. They would take plates to tables randomly instead of serving one table at a time. There's a lot of room for improvement with the food and service.

3/5.00 Published 8 years ago

"Food and Service Fall Short at Heritage Creek"

My dad has been living at Heritage Creek for about a month. This place is really clean and the employees are nice. However, my dad often has to ask multiple times for clean towels for his showers. The food isn't great. I ate there with my dad last week and the pork chops had bones and too much seasoning. It's not good for seniors who have difficulty cutting their food, they should serve boneless meals. The veggies, which looked like either carrots or sweet potatoes, were undercooked and flavorless. I dined with my dad and three other residents who weren't pleased with the food, they complained about it without me even asking. The service wasn't good either. Everyone was served at different tables and the food was lukewarm by the time it arrived. They randomly brought dishes to tables instead of serving each table one at a time. The food definitely needs to get better.

5/5.00 Published 9 years ago

"Friendly Staff and Happy Residents in a Clean Facility"

This place is my favorite! Lisa was really helpful and patient with all my questions during the tour. The place is very clean, and everyone who lives there looks happy and content.

4/5.00 Published 9 years ago

"Almost Perfect with Beautiful Surroundings"

This assisted living facility is just a year old and absolutely beautiful. It was my first choice, and none of the others I looked at afterward could compare to it. After dinner one night, my wife and I decided to take a quick look and unexpectedly met the owner, who gave us a brief tour along with one of the staff members. Besides its stunning appearance, the facility houses a maximum of about 45 to 47 residents, which keeps the noise level incredibly low compared to other places. On a scale from 1 to 10, I would give it a 9.5, and the only reason it's not a perfect 10 is because no place is flawless. The price is slightly higher than some others, but not by much.

4/5.00 Published 9 years ago

"Very nice, hotel layout. 1-bed, 2-..."

Feels like a hotel. 1-bed, 2-bath best. Large studio cramped.

5/5.00 Published 9 years ago

"Best Assisted Living Facility for Your Loved Ones"

The staff at Heritage Creek are amazing to my mom and the other residents. The place is fantastic. I live far away, but they hosted a wonderful Thanksgiving for everyone, and it was delicious and heartwarming. They truly create a happy, loving, and caring family environment. I'm so glad my mom has found such a great new home. She had a massive stroke a year ago and has fully recovered while living here. I highly recommend this place for anyone's elderly parent.

1/5.00 Published 10 years ago

"Unpleasant Experience: Avoid This Assisted Living Facility"

Don't choose this place. It's bad for your family member. The owners are mean to staff and residents. They don't act like professionals. Christina isn't genuine. They pretend to be religious but aren't. They blame the Director for their mistakes and only care about money. They scare residents from talking to the state. Nobody likes being there, not even the residents. The building is nice, but the services are crowded. Be careful if you go. They don't accept veterans.

1/5.00 Published 10 years ago

"Don't Trust this Facility, Treating Residents and Veterans Unfairly"

This facility isn't good at all. I urge you not to take any relative here. The owners ill-treat both staff and residents. They lack any idea of professionalism. She is the most insincere person I've known. They seem as if they're God-loving, but they're certainly not. They put the blame on the Director for their own failures and their hunger for money. They intimidate the residents so they're too afraid to even speak to the state. Nobody wants to stay there, even the residents. Although the building is nice, the services are awful. You're warned to tread carefully here. They don't even admit veterans.

5/5.00 Published 10 years ago

"Warm and Caring Assisted Living Facility"

They clean every day. We don’t use the activities much, but they do try. The staff is patient and caring, even in tough situations. Other families have told me the same. It’s owned by a couple who are always there. The place is pretty new. I like how clean it is. The hallways have wood floors, which makes it feel warm and not like a hospital.

4/5.00 Published 10 years ago

"Spacious New Facility, May Need More Nurses Soon!"

This place is really cool, it's big and brand new. It's so big, you won't feel crowded. But sometimes, they might need more nurses because there's a lot of people here. But since it's new, they'll probably hire more soon!

Heritage Creek Assisted Living

Address
6538 Eckhert Road
San Antonio, TX - 78240

Website

Email

Telephone
(210) 439-8729

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